Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 177
  • 4 star 5
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 183 Reviews
Carlos   –  
Ireland IE
Visited: August 2026 Reviewed: Oct 22, 2026

Email Carlos  |  35-50 years of age  |  Experience level: first safari

Responsive and collaborative tour creation
5/5

We were late organising our trip to Namibia compared to others so accommodation was limited but the Viatu team came through for us. We gave them what we'd like to do and then worked collaboratively through a plan of what we could do with what was available. The tour was well structured with great activities, and they found us places to stay we might not have done ourselves.
Communication was great and they have a nice web app that lays out the tour very clearly.
Their expertise was invaluable in terms of sorting out what we needed.

Adolfo   –  
Spain ES
Visited: June 2026 Reviewed: Oct 21, 2026

Email Adolfo  |  65+ years of age  |  Experience level: first safari

The perfect trip
5/5

I was very happy with Viatu as from the planning to the real trip everything was very easy, clear and perfectly running.
I particularly liked the web system they use for the planning. Until now, the best I have seen.
About the trip itself everything was according to our expectations, but many times well above them. The hotels proposed were in all cases perfect for us. The same applies for the rental car used.
Finally price was also very adequate for the trip we did.
Os course, without any doubt I will advise to go to Namibia with Viatu.

Ingrid   –  
Cyprus CY
Visited: June 2026 Reviewed: Oct 20, 2026

Email Ingrid  |  50-65 years of age  |  Experience level: first safari

Helpful, friendly and attentive.
5/5

We are two females that wanted to visit Namibia, we travel a lot and usually arrange our trips by ourselves. But Namibia is very big with many different choices of places, parks and lodging. We reached to a few operators for itinerary and ended up choosing Viatu. Simone was our operator and she arranged perfect itinerary for our trip, she listened to our requests and acted quickly on arrangements. Any questions were answered and suggestions provided. We are very grateful and satisfied with Simone and Viatu services. Our trip went smoothly, we enjoyed every single day. Highly recommended!

Mike and Wendy Shelton   –  
United States US
Visited: May 2026 Reviewed: Oct 19, 2026

Email Mike and Wendy Shelton  |  50-65 years of age  |  Experience level: first safari

Simone and Viatu were thorough, professional, and competent making our trip of a lifetime.
5/5

Our trip to Namibia was our first to Africa. We were seeking the road less traveled and were not disappointed. Simone and Viatu were attentive to every detail. Simone hosted several planning sessions. Even though we were inexperienced in African travel, Viatu instilled confidence making the planning process a dream. We experienced a delay because of mechanical problem that cost a day of our trip. Simone and Viatu made adjustments to our itinerary to preserve most of our lost time. In addition, they helped us with information needed for our successful trip insurance claim. No matter the hiccup, we think about our Namibia every day and our return to Africa. We cannot say enough positive about our experience with Simone and Viatu. We would not hesitate to use their services again.

Reply from Viatu
Reply from Viatu
Posted on Oct 20, 2026

Dear Mike & Wendy,
We are so pleased you had such a wonderful trip with us and Simone was able to guide you through the booking process to create a trip with memories to last a lifetime. We were more than happy to assist you with issues on your trip and afterwards. Thank you for choosing to travel with us!
Emily, Simone & the Viatu team

Jenny   –  
Germany DE
Visited: June 2026 Reviewed: Oct 19, 2026

Email Jenny  |  35-50 years of age  |  Experience level: 2-5 safaris

An Unforgettable African Adventure with Viatu
5/5

Our trip to South Africa and Eswatini was an unforgettable experience. Viatu did a wonderful job of planning a journey that allowed us to discover the incredible diversity, beauty and wildlife of both countries at our own pace.

The itinerary was well organised, the accommodations were carefully selected, and the overall experience gave us the perfect balance of adventure, relaxation and authentic experiences. Communication was clear and helpful, and we felt that the trip had been thoughtfully put together to make the most of our time in Africa.

We particularly appreciated the freedom and flexibility to explore at our own pace while knowing that the important details had been taken care of. The trip exceeded our expectations and created memories that will stay with us for a long time.

We would happily recommend Viatu to anyone planning a self-drive adventure in Southern Africa!

Reply from Viatu
Reply from Viatu
Posted on Oct 20, 2026

Thank you Jenny for your kind review. I'm so pleased you had such a memorable trip that exceeded your expectations!
Emily & the Viatu team

Teresa & Des Loe   –  
South Africa ZA
Visited: July 2026 Reviewed: Oct 19, 2026

Email Teresa & Des Loe  |  65+ years of age  |  Experience level: 2-5 safaris

Simone offered exceptional service & expertise in arranging our dream trip to Zimbabwe.
5/5

After having a wonderful trip to Namibia arranged by Simone Ferk in 2025, we asked her to arrange a trip to Vic Falls in 2026.
Her attention to detail and advice on activities in and around Vic Falls made this a truly memorable experience. The costs of the activites were included in the tour price and bookings were arranged on our behalf which made the trip effortless for us. Any queries prior to our travel date were responded to patiently and timeously. We were constantly updated on changes or amendments to our schedule.
She worked within the budget we had allocated for the trip. I would not hesitate to call on her again for future travel arrangements.

Reply from Viatu
Reply from Viatu
Posted on Oct 20, 2026

Dear Teresa & Des,
Thank you so much for your lovely review. It's so wonderful to hear from clients who have chosen to return to us for another memorable holiday!
Emily & Simone

Sinead brady   –  
Australia AU
Visited: August 2026 Reviewed: Oct 19, 2026

Email Sinead brady  |  35-50 years of age  |  Experience level: first safari

Incredible service from start to finish i don't think the service could be better
5/5

I had a great experience with Viatu. The team was friendly, responsive, and made the whole trip planning process easy and stress-free. Everything was well organised, and the itinerary felt tailored to what I was looking for. I really appreciated their focus on sustainable travel and the quality of the accommodation and experiences they recommended. I'd happily book with them again and would recommend them to anyone looking for a memorable holiday

Reply from Viatu
Reply from Viatu
Posted on Oct 20, 2026

Dear Sinead,
Thank you so much for your kind review, we're so pleased you had a brilliant trip.
Emily & the Viatu team

Steven Hoey   –  
Ireland IE
Visited: March 2026 Reviewed: Oct 10, 2026

Email Steven Hoey  |  35-50 years of age  |  Experience level: first safari

Incredible Honeymoon!
5/5

We had the trip of a lifetime on our honeymoon! From start to finish, every detail was meticulously planned and thoughtfully curated, making the entire trip completely seamless.

Our trip began in Cape Town, followed by a drive to Franschhoek (They made the car rental very easy) before travelling along the stunning Garden Route to Port Elizabeth. From there, we were picked up and we headed for an incredible safari experience before rounding off the trip with some much-needed relaxation. Every stop, stay and experience was perfectly chosen, and we genuinely couldn’t have asked for a better itinerary.

A huge shoutout to Ronan, whose attention to detail, knowledge and responsiveness were second to none. He patiently answered our many questions (sorry Ronan) and made us feel completely looked after every step of the way.

We couldn’t recommend Vitau highly enough. They take all the stress out of planning, researching and organising a big trip, while somehow finding the most incredible hidden gems along the way.

A massive thank you to the whole team at Vitau, and especially Ronan, for helping us create such a special honeymoon. It truly was the trip of a lifetime, and we’ll be talking about it for years to come.

Peter McEwan   –  
United Kingdom UK
Visited: September 2026 Reviewed: Sep 23, 2026

Email Peter McEwan  |  65+ years of age  |  Experience level: 2-5 safaris

Excellent Service and Trip Planning
5/5

Booked with Viatu after recommendations online.
Simone was our go to trip organiser and produced 3 excellent iterations for us to discuss. Having decided on our iteration she then produced a complete itinerary including photos of planned stops, activities at each stop and travel directions for our 2466 km journey through Namibia.
She was always available for questions prior to departure talking us through visa applications and health requirements.
On arrival our baggage had not arrived and was not being delivered by SAA to our accommodation in Windhoek. One call to Simone and the bags were delivered the very next day! Without her intervention we would have missed an entire day of trip.
The trip itself was exactly as described and each stop just got better and better. Quality of accommodation and friendliness of staff was outstanding and shows the care that Viatu place in accommodating their clients.
Thank you Simone, thank you Viatu.
I have no hesitation in thoroughly recommending both!!
Pete

Andrew   –  
Ireland IE
Visited: September 2026 Reviewed: Sep 21, 2026

Email Andrew

Wonderful attention to detail. Easy to work with. 5 Stars
5/5

We worked with Ronan at Viatu who was so helpful and attentive from start to finish.
Ronan was happy and quick to answer any questions we had, no matter how basic.
Ronan recommended we visit the beautiful mFulaWozi Wilderness Private Game Reserve for our first safari and it did not disappoint. |
It's a wonderful place, with great staff and attention to detail.

During the trip, Ronan was great to communicate making sure all our travel needs were met and going smoothly.
We felt at ease throughout the whole trip thanks to Ronan's work before and during our trip.
We will definitely be working with Ronan again.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 177
  • 4 star 5
  • 3 star 1
  • 2 star 0
  • 1 star 0
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