A few of the Viatu team members!
Viatu
- Office In:
-
Switzerland
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- Regenerative Travel, Future of Tourism, UN Global Compact, 1% For the Planet & B-Corp
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $280 to $2,800 per person per day (USD, excl. int'l flights)
Reviews
Email Peter McEwan | 65+ years of age | Experience level: 2-5 safaris
Excellent Service and Trip Planning
Booked with Viatu after recommendations online.
Simone was our go to trip organiser and produced 3 excellent iterations for us to discuss. Having decided on our iteration she then produced a complete itinerary including photos of planned stops, activities at each stop and travel directions for our 2466 km journey through Namibia.
She was always available for questions prior to departure talking us through visa applications and health requirements.
On arrival our baggage had not arrived and was not being delivered by SAA to our accommodation in Windhoek. One call to Simone and the bags were delivered the very next day! Without her intervention we would have missed an entire day of trip.
The trip itself was exactly as described and each stop just got better and better. Quality of accommodation and friendliness of staff was outstanding and shows the care that Viatu place in accommodating their clients.
Thank you Simone, thank you Viatu.
I have no hesitation in thoroughly recommending both!!
Pete
Wonderful attention to detail. Easy to work with. 5 Stars
We worked with Ronan at Viatu who was so helpful and attentive from start to finish.
Ronan was happy and quick to answer any questions we had, no matter how basic.
Ronan recommended we visit the beautiful mFulaWozi Wilderness Private Game Reserve for our first safari and it did not disappoint. |
It's a wonderful place, with great staff and attention to detail.
During the trip, Ronan was great to communicate making sure all our travel needs were met and going smoothly.
We felt at ease throughout the whole trip thanks to Ronan's work before and during our trip.
We will definitely be working with Ronan again.
Personally service
After filling request on Safaribooking site, we have got a message from Viatu about contact to talk about our expectations and budgets. I’ve got phone call from Viatu and I was pleased about their interest of ours expectations, our interests with this trip, and most important our budget. They asked about our preferences and promised to find the best option for our budget.
We have got a suggestion and overview of journey. It took some time for us to check out and decide, and Viatu was patient and explained things if we asked. They changed trip and accommodation as we wished. After paying, we’ve got a lot of information and advice from Viatu about car rent and insurance and other practical things.
Almost all accommodations were wonderful, as described in itinerary, except one in Swakopmund, that was nice, but cold, without heating. Itinerary was good adjusted for our preference to stay at places for two-three nights. Accommodations were a little bit remote, but quite short distance from destinations. So it was just fine.
We have visited the best highlights in Namibia and we love this country! It was fantastic journey, so we are already planning to come back to Namibia 🤩 .
As we got this trip within our budget, we got great value for money in this nice luxury accommodations and all the destinations. We didn’t get the best car, Suzuki was may be cheaper than other cars, but was okay. Next time we will choose better car. 😉
NL
Email biswajeet | 35-50 years of age | Experience level: 2-5 safaris
Unforgettable Namibia trip
We had an awesome trip in Namibia. Mardi took care of everything. There were some confusion regarding the car rental initially but it was sorted out quickly and we had an awesome time in Namibia.
Highly recommend.
CH
Email Ivo | 50-65 years of age | Experience level: 2-5 safaris
perfect service
we had a great trip, we can recomend it in total. We just loved it!
AT
Email Heinrich | 50-65 years of age | Experience level: over 5 safaris
perfect tour preparation and support during the tour
A perfect consultation and ultimately selection of the safari accommodation exactly tailored to our needs and according to our budget. Everything met our expectations. Many thanks to the team
Email Patty | 50-65 years of age | Experience level: first safari
Unique life experience
Viatu facilitated a unique life experience for us. The accommodations and activities provided were excellent and tailored to our request. We communicated on details before and throughout the trip. Namibia will always be remembered as a top adventure and treasured memory. We saw the big five, met wonderful people, and were pampered by staff. Special thanks to Mardi for her knowledge and professionalism!
Email Adam Reagan | 35-50 years of age | Experience level: first safari
Want a flawless travel experience? Viatu is the ONLY choice for your African itinerary.
Viatu offers a top-notch travel planning service that truly stands out. Present their team with your preferred travel dates, destination, and budget, and they will craft an itinerary that exceeds expectations. Through video consultations, their travel coordinators take the time to understand your preferences for experiences, transportation, food, and accommodations, and before long you’ll have a fully developed itinerary complete with thoughtfully curated activities and dining recommendations.
As your trip approaches, Viatu not only reconfirms all accommodations and activities, but also monitors changes in the region along with updated reviews for lodgings and excursions to help ensure a premium experience from start to finish. Their planning process includes ongoing video consultations and even a comprehensive pre-travel review within the final 30 days before departure.
During the trip itself, Viatu provides access to a 24/7 concierge service that can assist with any issues or needs that arise along the way. The level of service, attention to detail, and overall professionalism is exceptional. It’s difficult to imagine a better travel planning experience.
Reply from Viatu
Posted on May 21, 2026Hi Adam,
Thank you so much for your incredibly thoughtful and detailed feedback. We are absolutely delighted to hear that your experience with Viatu lived up to expectations and that you felt supported throughout every stage of your journey.
Our team is passionate about creating seamless, personalised travel experiences, so it truly means a great deal to know that the itinerary planning process, ongoing communication, and concierge support made such a positive impression on you.
Thank you as well for taking the time to highlight the effort our coordinators and concierge teams put into ensuring every detail is taken care of. Feedback like yours is deeply appreciated and will certainly be shared with the wider team.
It was a pleasure being part of your African adventure, and we sincerely hope to welcome you back for another journey in the future.
Warm regards,
The Viatu Team
FR
Email Fabienne | 50-65 years of age | Experience level: first safari
We can't do better!
Clément de Viatu assisted me from start to finish to find a vehicle, a hotel, with an à la carte service on top! Everything was perfectly well organized, well chosen. I wouldn't have imagined so many.
The performances were of great quality and everything went smoothly.
Reply from Viatu
Posted on May 21, 2026Hi Fabienne,
Thank you so much for your wonderful review and kind words.
We are delighted to hear that Clément was able to assist you throughout your journey and create a personalised experience that met your expectations. It means a great deal to know that every aspect of your trip — from the vehicle and accommodation selection to the overall organisation — felt seamless and thoughtfully curated.
We are especially pleased that the quality of the services and experiences stood out and that everything went smoothly during your travels.
Your feedback will certainly be shared with Clément and the wider team. Thank you again for choosing Viatu, and we hope to help you plan another memorable adventure in the future.
Warm regards,
The Viatu Team
Email Nickee Lock | 20-35 years of age | Experience level: 2-5 safaris
Excellent support throughout including for the unexpected!
I love holiday planning; I never use an agency, but spend hours finding accommodation, things to do, etc. For Namibia, we wanted to do it differently as it IS just so remote and we wanted to have a company to fall back on in case anything would go wrong.
From first dealing with Viatu to the absolute end, it has been a pleasure. Using their initial templates was great, but even better - for the avid planner in me - was how everything was customisable. Simone helped us plan our dream trip, was available for the small and big questions, and gave us faith in Viatu from the start.
And then they really got tested; we got hit by airline strikes on the way out, ending up on a much longer journey but arriving a day earlier; this is where a good agency really shines. A room was sorted for us in Windhoek without any issues, pick-up was arranged and transfer to pick up our booked car the next day without any issues. As luck would have it, we then had our flight delayed by a day to go back home, and again Viatu jumped in and booked us an extra accommodation etc. This really was such a relief as with dodgy internet and the long distances, we would have struggled to sort this out ourselves.
Every aspect of dealing with Viatu has been pleasant including them sharing our honeymoon news to the different lodges, resulting in some lovely extra touches when we were in the various locations.
Would 10/10 recommend and would not hesitate to book them again for any future trips to Africa.
PS: Namibia is INSANE. Nothing like it. Dream.
Reply from Viatu
Posted on May 5, 2026Hi Nickee,
Thank you so much for the kind words! It’s always a bit of a leap for a dedicated DIY planner to trust an agency, so we’re thrilled we could help you design your dream trip while giving you that extra bit of backup.
We’re honestly just glad we could be there when the airline strikes and delays kicked in. Namibia is stunning, but it’s definitely not the place where you want to be stuck solving logistics with spotty Wi-Fi! It was our pleasure to get those extra nights and transfers sorted so you could stay focused on the experience.
It’s also wonderful to hear the lodges looked after you for your honeymoon—those little extra touches really make the trip.
We totally agree, Namibia is absolute magic. Whenever you’re ready to head back to Africa, we’d love to help you out again!
Best,
The Viatu Team