Reviews

Average User Rating
4.2/5

Rating Breakdown
  • 5 star 159
  • 4 star 32
  • 3 star 1
  • 2 star 3
  • 1 star 8

Sort By: Date Most Helpful Rating 1-10 of 203 Reviews
Nina   –  
Slovenia SI
Visited: July 2026 Reviewed: Jul 28, 2026

Email Nina  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing, lovely experience!
5/5

We booked a 7-day safari from Masai Mara to Amboseli and it was amazing! We got to meet two great drivers, Jeff and Thomas, who were both a joy to travel with and get to know. They both had a lot of experiance, gave insightful information and showed us everything we wanted to see and more! Everything was very well organized, smooth and punctual. All in all a great experience worth every penny!

leon fenech   –  
Malta MT
Visited: June 2026 Reviewed: Jun 8, 2026

Email leon fenech  |  20-35 years of age  |  Experience level: first safari

Great 6 day safari
5/5

The tour included everything including pick up and airport drop off.

The tour guides were great. Accommodation was good we took budget options but they also offer other options.

Customer service was very good through whatsapp we had to postpone by a year and we didnt lose our deposit.

All in all very professional company to book with.

Aki   –  
Finland FI
Visited: December 2025 Reviewed: Dec 20, 2025

Email Aki  |  35-50 years of age  |  Experience level: 2-5 safaris

Gift from heaven
5/5

8D7N Masai Mara/Nakuru/Naivasha/Amboseli. We booked our safari with another company who for some reason sold/transferred us to Big Time, we still don't why. This unraveled to us two days prior as we walked past their office and thought to check it out beforehand (we were told it's closed that weekend) and could only find one safari operator there, Big Time. Ladies at the office (sorry I never asked your names!) were more than helpful to figure out what's happening since they had never heard of our original company. After maybe 15mins of calls, texts ands running around building it was revealed that we are in fact coming to their safari!

So two days later a little bit too early we started our journey with Clinton, with whom we stayed first two days. Very nice person with loads of knowledge about both animals and where to find them. After that we were introduced to Geof... Jeff... Kunta Kinte who was maybe even better! Firstly different routes for second day in Mara showed us new places and loads of animals, and in addition to his knowledge we also grew very fond of his persona, always helpful, happy and laughing, binoculars for eyes spotting everything that moved! Both seemed to be still excited about the animals and at the same time felt very safe drivers, on and off the road.

In total we spotted 2 leopards, 4 cheetahs, 5 rhinos, 30+ lions, hundreds of elephants and countless other animals.
All and all we couldn't be happier about Big Time and can recommend them to everyone (and would of course next time do business straight with them).

Sol   –  
South Korea KR
Visited: July 2025 Reviewed: Jul 23, 2025

Email Sol  |  35-50 years of age  |  Experience level: first safari

Thank you so much organized amazing trip!
5/5

I had limited budget, I visited office, lovely offices ladies welcome us. Because of my budget I talked with them and they offered me affordable plan with my budget. My safari was MasaiMara, Naivasha , Nakuru 4day 3nights.

Our first driver, Simon we spend one day with him on van Naivasha and Nakuru. he was so kind and nice guy. Thank you Simon !

And from Nakuru we transferred 4wheel vehicle to MasaiMara, our second driver Jeff! Oh my god we had incredibly amazing time with Jeff. Not to mention his driving skill, he was so social guy he knows everyone and kind to everyone. He were so passionate to drive to find animals make us happy. We saw big five (Rhinos we saw in Nakuru) multiple times lions, eating after hunting lions and cheetah. It was my best moment of life. Thank you so much Jeff!!

He was so kind to everyone and he was helping other tourist vehicles. Group of lions were 30meters away.. we had to stay in vehicle, Jeff was alone to help others.
When our vehicle had problem of course many of other drivers tried to help him. It was so touched to me how his behavior to everyone. Respectful, kindness and gentle. Thank you so much Jeff for our safari. I hope next trip also drive with him.

I strongly suggest take 4wheel drive in MasaiMara. Because of my budget, I choose Van…. Naivasha and Nakuru are oaky.. with van BUT MasaiMara is lot lot lot more better with 4wheel. Chasing to animals 4wheels able to drive offroad and mud lot better. Thanks to Big safari team we were lucky they upgraded our vehicle van to 4wheels.

I appreciate to Big safari team, Jeff, other tourist on our vehicle made fantastic memories in my life.
Asante sana!

Sanjana   –  
Bangladesh BD
Visited: June 2025 Reviewed: Jun 22, 2025

Email Sanjana  |  20-35 years of age  |  Experience level: first safari

Reliable for personalized trips
5/5

We had a wonderful experience with Big Time Safari during our visit to Kenya. From the start, their team was professional, flexible, and attentive to our needs. Mr. John, the manager, was patient and responsive as we discussed and finalized our Masai Mara package. The guides, Geoffrey and Simon, were knowledgeable, courteous, and ensured our safety throughout the trip. Our game drives were fantastic- well-planned and rewarding, with sightings of the Big 5 and more. Big Time Safari’s willingness to accommodate last-minute changes, such as adding a visit to Lake Naivasha, reflected their commitment to client satisfaction. In addition to the safari, we relied on Big Time Safari for city tours and airport drop-offs during the rest of our Kenya stay, and those arrangements were equally smooth. Overall, Big Time Safari delivered a well-organized, seamless, and memorable experience. Highly recommended for anyone seeking a stress-free and enriching way to explore Kenya.

Md Faizul haque   –  
Bangladesh BD
Visited: May 2025 Reviewed: May 28, 2025

Email Md Faizul haque  |  20-35 years of age  |  Experience level: first safari

Fabulous
5/5

I took a trip for 03 days 02 nights with them. As a solo traveler i didn’t have to worry about anything as everything was well organised. Employees were very friendly and hopeful as well. Hope to visit with them again .

Ramone   –  
China CN
Visited: April 2025 Reviewed: May 4, 2025

Email Ramone  |  20-35 years of age  |  Experience level: first safari

Great experience with fair price
5/5

We have a 6-day safari tour with a fair price and everything's great. Especially thanks to Joy and guide Patrik. We do saw all animals we want to and our guide do a very good job. Joy's service is always on time as well. 100% recommend.

Goran   –  
Poland PL
Visited: April 2025 Reviewed: May 2, 2025

Email Goran  |  35-50 years of age  |  Experience level: 2-5 safaris

Jackson was very communucative, always on time and provided all needed information
5/5

Everything on time, tour guide (Jackson) was well organized and gave his best to make all of tourists happy. He was giving information that enable us to learn more while expiriencing amazing Kenyan nature. We really enjoyed and I would recommend

Joyce JOSE   –  
United Arab Emirates AE
Visited: April 2025 Reviewed: Apr 8, 2025

Email Joyce JOSE  |  35-50 years of age  |  Experience level: first safari

masai mara safari
5/5

we watched all of Big Five ! Thanks to the driver's quick ride to show me the animals in a nice spot, I took a lot of great pictures. The driver Josph was kind and positive. He drives so well and he took care of my son very well. I recommend it!!

Nana   –  
Egypt EG
Visited: March 2025 Reviewed: Mar 31, 2025

Email Nana  |  35-50 years of age  |  Experience level: first safari

Very reliable and trustworthy
5/5

Joy always responded quickly, and her answers were accurate and reassuring. She was also very flexible in accommodating my needs.

I joined this safari as a solo female traveler and requested to be placed in a group. I was added to a group of five, making it a total of six people, including myself. Everyone was very friendly, and we bonded like a family.

Clinton was an excellent and experienced guide. Thanks to him, we were able to see most of the animals in the Maasai Mara and take many great photos.

The campsite was an eco-camp, and due to heavy rain at night, there were some issues with electricity supply. However, the food was delicious, and I was very satisfied. The rainy weather was simply due to the season, so it couldn’t be helped. Fortunately, we hardly encountered any rain during the safari itself, allowing us to fully enjoy the experience.

I strongly recommend everyone this tour operator. When deciding which tour operator to use, I compared various websites and travel companies. This company offered the most reasonable price, and their response time was incredibly fast. I thank Joy especially as she is a hardworking lady and very professional.

Average User Rating
4.2/5
Rating Breakdown
  • 5 star 159
  • 4 star 32
  • 3 star 1
  • 2 star 3
  • 1 star 8
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