Safari contacted by a 4X4 Toyata land cruiser jeep
Tall Masai Safari
- Located In:
- Size:
- 10-20 employees (Founded in 2021)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $150 to $750 per person per day (USD, excl. int'l flights)
Reviews
Email Cher | 35-50 years of age | Experience level: first safari
Not the greatest experience, not reliable, not the greatest customer service
I chose Tall Masai Safari as the point of contact Nancy (I thought initially) was very customer service friendly and the company, as a whole, had positive reviews. I was a little disappointed with the company though. Not smooth transfers nor communication experienced when we actually got there. I had confirmed months in advance of my confirmed booking with a mid luxury safari lodge (Jambo mara safari lodge glass cottages). Nancy assured me that we were confirmed. However, only 3-4 days before our actual safari, she informed me that one of the nights I was supposed to have confirmed was not confirmed (she explained albeit a little delayed that I had been "waitlisted" for 1 of the 3 nights ever since the beginning when she confirmed me! However, instead of informing me of this transparently, she confirmed that I had 3 nights confirmed). Instead, she wanted to have me go to another safari lodge which was not even mid luxury (substandard) even though I had confirmed and booked a mid luxury safari package. (I confirmed this with another tour operator as well as online reviews for the Mara Simba Oryx). I told her I would not move to another lodge since I had paid and had confirmed for Jambo mara safari lodge glass cottages. I would only move if it was comparable or better. And, actually, I didn't want to move with all our luggage and inconvenience of moving. She offered a deluxe glass cottage of 110.00 extra and would not even comp me for it nor split it in half (when it was their mistake/ non transparency that had gotten us into this situation). I was not happy with the sudden surprise change in my lodging reservation to say the least 4 days before my actual safari. In addition, the safari company they contracted with Big Time, was disappointing too. I understand the other 2 group safari tours are Jocky and Axis. If I had known, they contracted with Big Time, I would have opted for another operator. This company had 2 different tour guides/ drivers -one that just started (Brian) that didn't know much about animals/ wildlife nor how to spot them etc and the other one Joshua, who was more knowledgeable, but not to what I had expected as I had other tours on Crescent Island and one in Lake Nakaru national park with much more knowledgeable and high quality tour guides. I wish we could have had the same really high quality tour guide operator for both days of our safari so was disappointed with the quality not matching up to the price paid. The tour guide really does make or break your tour. So, I would, in essence, not recommend or choose this company again.
Email Vani | 20-35 years of age | Experience level: first safari
A Memorable Masai Mara Safari with Excellent Hospitality
We had a wonderful experience with Tall Masai Safari and are grateful for the effort they put into making our Masai Mara trip memorable. The team was helpful and accommodating throughout the planning process, and the safari itself was an incredible experience. The game drives gave us the opportunity to witness the beauty of the Mara and its wildlife up close. Overall, it was a memorable trip, and we appreciate the team for helping us experience one of Kenya’s most beautiful destinations. I would recommend Tall Masai Safari to anyone planning a safari in the Masai Mara.
KW
Email Zainab | 35-50 years of age | Experience level: first safari
Super attentive and friendly
Our experience with Nancy was amazing! She took care of all our needs including booking our train tickets to and from Nairobi for the 2nd half of our trip in Kenya. They were very patient and listened to our concerns prior to travel and reassured us of the plans.
Our assigned guide (Martin) was super! He's a great spotter in the Masai and was always on the lookout for animals. We got to see all animals except for Rhinos which was very difficult.
The accommodation was super! Everything was organised in a timely manner and they gave me the option of 2 places to stay at.
We also took the village trip, although not much to see so I wouldn't repeat that.
Overall, amazing trip in the wild with great company and in good hands. Definetly recommend the Safari. The only thing I would change is make our Safari longer, we booked 3 days so we only had 1 full day drive
AE
Email Anamika | 20-35 years of age | Experience level: first safari
Amazing experience
Our Masai Mara experience was truly unforgettable and easily one of the highlights of our entire trip to Kenya. Everything was so well organised from start to finish, and our guide and driver were absolutely incredible, knowledgeable, patient and genuinely went above and beyond to make sure we had the best possible experience. We were lucky enough to witness some amazing wildlife moments, including the Great Migration, which was absolutely surreal!
Our stay at Zebra Plains Camp was just as wonderful. The service was impeccable, everyone was so warm and welcoming, and the Indian chef was fantastic, the food was amazing and made us feel so well looked after throughout our stay.
The entire trip felt seamless, special and genuinely magical. I would 100% recommend this experience to anyone visiting Kenya. The Masai Mara is something everyone should experience at least once in their life! ❤️
CN
Email Samuel | 20-35 years of age | Experience level: first safari
Handsome man
Had such a great trip! Looking forward to coming back and having fun with my brother next time. Hope my bro learn more mandrin and get the no.1 in the competition. Samuel
NL
Email Nasmina | 20-35 years of age | Experience level: first safari
An unforgettable 3-day Masai Mara safari with an amazing guide
We had an amazing 3 day safari in the Masai Mara with Tall Masai Safari and couldn’t be happier with our experience.
Our guide and driver, Aron was incredible. He did everything he could to make sure we saw as many animals as possible, and thanks to him we even managed to see all of the Big Five and more. He was very knowledgeable about the wildlife and shared so much information with us throughout our game drives. We learned a lot from him. He also shared lots of interesting information about Kenya beyond the wildlife, which made the whole experience even more special.
We honestly didn’t want the safari to end. If we ever come back, we would definitely choose to go with him again.
The whole experience was also very well organized from the beginning. Our communication with Nancy before the trip was excellent she always responded to our messages very quickly, answered all our questions, and made sure everything was arranged smoothly before we arrived.
Everything went perfectly from start to finish, and we felt very well taken care of throughout the trip. We would absolutely recommend Tall Masai Safari, and especially Aron, to anyone planning a safari in Kenya.
Email Tom | 65+ years of age | Experience level: 2-5 safaris
Good Safari But Issues!
My wife and I are seniors and booked the “6-day Sopa Lodges 4x4 Jeep Shared Tour By Tall Masai” almost a year in advance. There were definitely positives: the game drives were excellent, and our guide Joseph — a Maasai who grew up near the parks — knew the area and wildlife extremely well and made sure we had good viewing time each day. We also met many friendly travelers who joined us. Most were low budget campers staying in tents or small huts, and they seemed satisfied with the safari they purchased.
However, the organization didn’t match what we expected. After paying the deposit, many of my emails went unanswered, and communication was vague. Approximately 60 days before the safari, I suddenly received several WhatsApp messages within an hour insisting that the remaining balance be paid immediately. Even though I had asked a couple of times prior for a balance due date, it was never provided. The timing was inconvenient — I was watching the World Cup with friends and had to leave to handle the payment.
I interpreted the term “shared safari” to mean a single group traveling together and staying in the same accommodations with a guide. This was not the case. Travelers joined and left constantly and stayed at different locations. This resulted in a lot of time spent picking up and dropping off people. On the first day we were picked up at 6:30am but didn’t leave Nairobi until around 9am. The group changed almost daily, and each day involved long hours in the vehicle. My wife and I didn’t join the group on Day 2 because we still had jet lag and Day 1 was 13 hours of travel, which was exhausting.
The biggest issue was a change in accommodation at Lake Nakuru. The 3 hotels listed were a big selling point for us to purchase this safari. We looked them up on-line and they were amazing. Our invoice listed Lake Nakuru Lodge inside the reserve, but we were moved to a hotel in town about 20 miles away. The hotel room itself was adequate, but it was nothing like what we expected and paid for. This reduced the quality of the experience and required extra driving. We were not told about the change until we arrived at the hotel, and we were not happy.
Overall, the wildlife experience and Joseph’s guiding were excellent, but the logistics, communication, and accommodation changes did not match what was advertised. Travelers booking a shared safari should be aware that the group may change daily and that everyone may be staying at different locations. We did not finish the trip with any of the people we started with.
DE
Email Steffen | 20-35 years of age | Experience level: over 5 safaris
Okay
Our Guide didn't talk with us, only to the other part of the group. He didn't take care about our preferences. One time we saw a cheetah and he didn't stop for five seconds. And he was really unfair to the other cars. There was a leopard in the bush and he skipped the line. He really wanted to go back to the hotel, really fast.
FR
Email Celine | 50-65 years of age | Experience level: first safari
Easy for great experience
Tall Masai is a great agency to organise good safari experiences! Our driver and guide was great: roads are not easy but we felt safe with him and while at safari he could catch all we needed to see. A magical moment
JP
Email Yamamoto | 20-35 years of age | Experience level: 2-5 safaris
The price is reasonable.
The company itself does not provide safari, but is an intermediary, so I think the quality of the tour will change depending on the guide.
The guide was a kind person, but I didn't know the departure time or details for the next day, and I learned about it for the first time after I asked other participants.
He guided me by car to see the animals, but there was no explanation about the animals and he was just driving.
I was able to book at a relatively reasonable price, but I can't guarantee the quality of the guide, so I need to be aware of it. However, I don't think there is much difference in the number or types of animals that can be seen in any guide.
It can't be helped, but it was cramped because the tour was full of 8 people. Some luggage must be placed on the car, and there is a high possibility that it will get dirty with sand.
I wasn't very satisfied with the guide, so I didn't plan to pay tip, but I paid a little because I was billed.
