Arzoni Staff
Arzoni Africa Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $450 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AE
Email Steve | 35-50 years of age | Experience level: first safari
Complaint Regarding Mis-sold Luxury Package
I would like to share my perspective regarding the “luxury package” that was sold to us. I have attached a few photos from a much larger collection that document several of the issues my partner raised during the trip.
We appreciate the recent message stating that the compensation policy is being reviewed. However, this does not align with the responses we have been receiving via WhatsApp from the owner, who has not once apologised and instead accused us of being malicious simply for requesting the refund we believe we are entitled to.
The attached photos show:
Me personally setting up the picnic arrangements that were promised as part of the package.
The food placed at the back of the vehicle because the driver did not provide chairs or a table.
The condition of the car, despite being promised a replacement vehicle. We only received a different car for one drive, which came from another company.
A photo of the driver drinking in the evening and during the drives. We accepted this situation at the time because we had no immediate alternative.
Eventually, we decided to cancel the trip early and check into a different lodge. We escalated the matter to Arzoni; however, they do not appear to be taking full responsibility. The offer of USD 200 is far from adequate, considering that the park passes alone should account for a USD 400 refund, without even factoring in the other undelivered services and broken promises.
I have also attached screenshots of the conversation with the owner, who, instead of apologising and offering a reasonable refund, chose to blame us for the situation. This does not reflect acceptable customer service standards.
As a result, we escalated the issue to KATO. We were informed that the company is not registered with them, but they have stated they will pass the case to other relevant entities and associations to support our claim.
AE
Email Iza | 35-50 years of age | Experience level: first safari
Do not book if you are after amazing safari trip
We paid USD 4,356 for a 5-day “Luxury/VIP” safari with Arzoni Africa Safari, including two accommodations, a dedicated licensed game driver, and daily park passes (USD 200 per day). What we experienced was serious misrepresentation, safety issues, and breach of contract.
Our pickup was delayed and we missed the first game drive because park passes had not been purchased, despite being told they were included. Later, we discovered we were taken into the park without valid passes. The driver repeatedly tried to discourage us from doing scheduled drives, which we later realised was linked to the passes not being bought.
The vehicles were unsafe and in poor condition (parts falling apart, no radio communication to track wildlife sightings, and even a seat detaching during a drive). Without a radio, we were driving aimlessly while other vehicles were locating animals. Both drivers constantly watched TikTok videos while driving. There was very limited wildlife knowledge, no guiding commentary, and alcohol was consumed during picnic stops.
Promised bush picnics were poorly organised — tables and chairs were often forgotten, and my partner had to set up and pack away the picnic herself while the driver remained on his phone.
We cancelled the remainder of the trip due to safety concerns and lack of trust, arranged our own airport transfer, and were offered only USD 200 as compensation.
This was meant to be our engagement trip and it was completely ruined. I would strongly advise others to think carefully before booking.
Reply from Arzoni Africa Safaris
Posted on Feb 12, 2026Dear Iza,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations, especially as this was meant to be such a special and meaningful trip for you both.
We take matters of guest safety, service quality, and transparency extremely seriously. The concerns you’ve raised regarding park entry passes, vehicle condition, driver conduct, and overall professionalism are not reflective of the standards we strive to uphold. We have escalated this internally and are conducting a full review with our operations and driver teams to ensure that any gaps in procedure or conduct are addressed immediately.
We sincerely regret the distress this caused you and understand how disappointing it must have been to cut your safari short. While we did offer compensation in line with our company policy for early termination of services already in progress. Your feedback has prompted us to revisit our compensation guidelines in cases involving safety and service concerns.
We appreciate you bringing these issues to our attention. Constructive criticism helps us improve, and we are committed to taking corrective action to prevent similar situations in the future.
We wish you both the very best and hope your future travels bring you the special memories you were hoping to create.
NL
Email Jessica | 20-35 years of age | Experience level: first safari
An amazing experience from start to finish
John was great!
He’s a very versatile person with a huge range of skills and knowledge: he taught us about wildlife and Kenyan culture while off-roading with ease and spotting animals at a distance normally reserved for satellites. We saw the big five and much more.
The itinerary was well planned, the hotels well picked and everything went very smoothly.
We would definitely recommend :)
KR
Email Jay Hur | 35-50 years of age | Experience level: first safari
Simply amazing, comprehensively fascinating!!
Simply amazing, comprehensively fascinating.
The diverse wildlife and enchanting scenery made it one of the best trips of my life. I felt a bit nervous traveling to an unfamiliar place, but the outstanding service provided by John and Teddy put me at ease the moment I arrived at Nairobi Airport.
Teddy is truly a treasure to this company. Meeting him, seeing his warm smile, and hearing his explanations immediately reassured me.
Especially, my journey with John was incredibly memorable!! He always exerted extra efforts to make the trip with my wife enjoyable and comfortable. His constant insights and explanations doubled and tripled the joy of the safari experience.
I am truly grateful for the trip, and I sincerely wish Teddy and John all the best!
Email Elizabeth | 50-65 years of age | Experience level: first safari
The best tour operator in the world
Jonathan was the best guide. A lot of information about all animals and the nature life He knows where to go to find animals and the best view.
Only one thing can be said
He is the best1
We went to our safari in October and we had the best time.
CN
Email Carl | 35-50 years of age | Experience level: first safari
Fantastic Safari Journey in Kenya
Arzoni is a very professional agency. Our journey in Kenya has been arranged perfectly. The agent Teddy is very patient and easy to communicate. He always answers all the questions accurately and considerably. We strongly recommend our guide Jonathan. He is extremely friendly, easy-going and knowledgeable. He always knows where to see the animals, and has comprehensive knowledge of the animals and plants, which makes the journey enjoyable and amazing.
Email Brian | 20-35 years of age | Experience level: first safari
Professional, prompt and highly organized
Our tour consultant Teddy was highly responsive, prompt and provided significant information that helped us make important decisions about our trip. The recommended camps and lodges; Mara Ngenche, Sarova lion hill and Enashipai resort were amazing.
I highly recommend
Email Ani | 20-35 years of age | Experience level: first safari
Amazing 5 Day Kenya Safari Adventure
10/10 Safari Experience. They were incredibly helpful planning our trip out and every single thing was taken care of from the moment we landed in Nairobi to when we returned to the airport. Couldn't have been a smoother and comfortable trip. We spent 3 days in Masai Mara, 1 day in Lake Nakuru, and 1 day in Lake Naivasha. We had no clue what to expect, but the experience was even better than imagined. There's no way to describe what the game drives in Mara are like without actually visiting, we saw hundreds of animals like lions, cheetahs, hyenas, rhinos, etc. For any fans of wildlife photography, there really is no other place in the world like it. Arzoni Safaris had everything planned out and special shoutout to our guide Simon who was incredibly knowledgable and was an incredibly skilled driver. Once you leave the main roads, it's all dirt paths and in Mara it's mostly 100% off-road so the drive is very bumpy, something to note if that's an issue for you. Overall, highly recommend you will not be disappointed.
SA
Email Walaa and Ali | 35-50 years of age | Experience level: first safari
3 days safari in masai mara reserve
We had excellent experience me and my wife been organized by arizona africa safari agency Mr Teddy was very helpful and professional advisor provide us a full guidance. Our accommodation inside the reserve Mara intrepids camp luxuary camp with excellent tented view to the river. Full time game drive for two days with an experience a local massai driver with the 4 By 4 car as a private driver for 3 days.
We bean very lucky to see the great migration crossing the Mara river from ( wildebeest and zebra )
We see 4 from the big five animal but
We could not see the leopard
We had outdoor dinning experience as bush breakfast and bush lunch
We had an experience with Ballon safari was amazing to see the great migration from 6000 feet and the most of the the wild animals from the top
Thank to Teddy
ES
Email Ricardo | 50-65 years of age | Experience level: first safari
Great Experience and Outstanding Team
Since first time I contacted them, they transmitted me seriousness and good vibes.
Both Teddy and David did an excellent job, therefore our experience couldn’t had gone any better