Our Exceptional Safari vehicle
Ramesa Adventures
- Located In:
- Size:
- 20-50 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $500 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Damiano | 20-35 years of age | Experience level: first safari
Worst experience of my life
1 star as it is not possible to give less. We booked through Ramesa Adventures who chose Rosallin Adventure and Logistic to carry over the actual safari (Michael for 2 days and then Morris that we were told after the safari that he was on training; indeed he used the binocolous the other way around - picture as evidence. He said that pelicans were flamingos and that in Lake Nakuru there were tunas). We’ve been left 1 day without water during the safari, the second guide kept getting lost as he didn’t know the roads in the parks (asking to other guides or even kids!!!!). Our life has been put at risk twice (one going off a road as it was pouring rain and the driver was on the phone with Michael asking for indications; he lost control of the road and we nearly went down in a huge hole. The second time we got stuck in the mud off-road in a park next to leopards area and with one mama elephant approaching with a baby the water next to the car. Morris refused to call the rangers to get help as he would have got fined. Result was us stuck almost 3 hours with incredible amount of stress and fear.) After being stuck it was US the tourists noticing that a tyre was flat. The guide didn’t have the tools to change it so he had to call for other cars to support. Cherry on the cake, the tyre changed was not adequate for the car and we had to stop other 3 times the day after. Both Ramesa and Rosallin refused to give us back money for a Masai Mara entrance that we didn’t do as it took Morris 8 hours instead of 3h to drive us from lake Nakuru to Masai Mara. They also refused to refund as a reasonable amount for all the stress caused to us showing that they haven’t even realized at all what we went through and the basics of tourism. In addition to that they also started saying that our intention was from the beginning to get money back - as if I spend almost 10k dollars in a once in a life experience hoping to live a nightmare and get some money back. Pictures as evidence. Some people should be just not allowed to work in tourism. We are now in conversations with authorities reporting the whole fact.
Reply from Ramesa Adventures
Posted on Sep 1, 2025Mr. Francesco and his group following their safari with Ramesa Adventures between 26th July and 2nd August 2025.
On behalf of Ramesa Adventures Limited, I extend our sincere apologies to the Authority and the guests for the inconveniences they experienced. We deeply regret that the safari did not meet expectations in its entirety and are grateful for the opportunity to clarify the events, confirm corrective measures, and demonstrate our commitment to resolving this matter in good faith.
1. Safari Booking and Payment Arrangements
Mr. Francesco (Not customer, Damiano Nargi i.e no quote request from from Mr. Nargi),
Mr. Francesco reached directly engaged Ramesa Adventures to design and operate a private safari itinerary covering Tsavo East, Amboseli, Lake Naivasha, Lake Nakuru, and Maasai Mara.
The itinerary was agreed and fully paid in advance.
Ramesa Adventures guaranteed delivery of a seamless safari experience, consistent with our long-standing professional reputation.
2. Engagement of Mr. Michael (Rosallin Adventures)
The safari coincided with the peak July–August high season, when demand for guides and vehicles is particularly high.
To supplement operational capacity, Ramesa Adventures subcontracted Mr. Michael of Rosallin Adventures to provide guiding and vehicle services.
This was arranged in good faith, based on a history of positive collaborations with Mr. Michael.
Unfortunately, his handling of logistics during this safari fell short of expectations and directly contributed to disruptions for the guests.
3. Chronological Account of the Safari
Day 1 – 26th July 2025 (Arrival in Mombasa / Transfer to Tsavo East)
Guests arrived at Moi International Airport at 8:00 pm. Day 1 was scheduled solely for transfer.
Arrival at Voi Safari Lodge (inside Tsavo East) was around 11:00 pm due to late flight and traffic.
As per KWS regulations, entry fees were required and settled by Ramesa Adventures at no extra cost to guests.
A lodge vehicle transferred them from the park gate to the hotel. Drinking water was bought at the hotel while we provide enough water throughout the safari
Day 2 – Tsavo East Safari & Transfer to Amboseli
Full day game drive was done.
Park fees were covered by the company.
Day 3 & 4 – Amboseli National Park
Game drives conducted smoothly without major issues except for Mr. Michael who informed us that he wasn't feeling well and promised to bring in one of his guides which we trusted with the work given Michael has years of experience in the field.
Day 5 – Amboseli to Lake Naivasha
Boat ride and Crescent Island excursion successfully completed.
Overnight at Sarova Woodlands, Nakuru.(an upgrade without requesting for extra charges)
KWS facilitated a date adjustment for Lake Nakuru’s game drive.
Day 6 – Lake Nakuru to Maasai Mara
Morning game drive at Nakuru undertaken.
Delays occurred due to extended game drive until noon and driver delays during transfer.
Group reached Maasai Mara around 6:00 pm, completing only a cultural visit instead of the scheduled game drive.
Day 7 – Maasai Mara
Full-day game drive completed, but disrupted when the vehicle became stuck and required recovery.
We apologize for this event, they later did game drive after that
Day 8 – Return to Nairobi
Vehicle experienced a breakdown en route but was repaired, and the guests safely arrived in Nairobi.
Game drive was offered to the group but unfortunately they did not want to do the morning game before departing to Nairobi
Our representative met them at the airport to hear their concerns and agree on remedial action.
4. Refund Agreement and Settlement
During the meeting, Mr. Francesco and Ramesa Adventures mutually agreed that a refund of USD 880 would be made as fair compensation for the missed Maasai Mara full-day game drive.
The refund amount was structured as follows:
USD 800 – reimbursement of Maasai Mara park entry fees
USD 80 – % stated by Mr. Francesco
Although the Mara park fees had already been remitted to Mr. Michael (who handled logistics for that leg of the safari)
We confirm that this refund has since been processed and successfully sent in full to Mr. Francesco and his group.
Supporting payment details are provided in Appendix A.
5. Acknowledgment of Shortcomings & Corrective Measures
We sincerely acknowledge that, despite several smooth phases of the safari, logistical disruptions on Day 1 and Day 6, as well as vehicle issues, negatively affected the experience.
In response, Ramesa Adventures has implemented the following corrective measures:
Stricter Subcontracting Standards – Only fully vetted and compliant partners will be engaged.
Enhanced Vehicle Inspections – Comprehensive checks before each safari.
Guide & Driver Training – Stronger emphasis on guest care, professionalism, and time management.
Real-Time Oversight – Closer monitoring of safari operations to proactively address any emerging issues.
6. Conclusion
Ramesa Adventures reaffirms its commitment to:
Honoring guest agreements — in this case, the USD 880 refund mutually agreed with Mr. Francesco has been sent successfully.
Maintaining transparency and fairness in resolving guest concerns.
Applying the lessons learned from this incident to strengthen our service delivery.
Upholding the highest standards of professionalism, safety, and guest satisfaction.
We once again extend our sincere apologies to Mr. Francesco and his group
Refund Payment Confirmation
Refund Amount Agreed: USD 880.00 (as per mutual agreement between Mr. Francesco and Ramesa Adventures on 2nd August 2025)
IT
Email Francesco | 20-35 years of age | Experience level: 2-5 safaris
Warning: Ramesa Adventures – Avoid This Irresponsible, Dishonest Tour Operator
We booked our safari adventure with Ramesa Adventures, but what should have been the trip of a lifetime turned into a nightmare of mismanagement, deception, and outright violation of agreements. The company failed to honor multiple basic contractual obligations and ignored our repeated requests for a refund, as previously agreed upon due to their disgraceful service. Not only did they disappear after promising compensation, but their lack of accountability and professionalism has left us feeling cheated, stressed, and deeply disappointed.
Contract Violations: We were promised a specific itinerary, including full-day safaris, prompt transfers, qualified guides, and basic provisions. Almost every promise was broken, and key activities were missed.
Utter Lack of Responsibility: After acknowledging their failures and agreeing to a refund, the company simply vanished and stopped all communication, leaving us with no support or resolution.
Customer Service Failure: Ramesa Adventures has demonstrated total disregard for customer welfare, safety, and trust. Their business practices are a cautionary tale for any would-be travelers: avoid at all costs.
Reply from Ramesa Adventures
Posted on Aug 29, 2025Mr. Francesco and his group following their safari with Ramesa Adventures between 26th July and 2nd August 2025.
On behalf of Ramesa Adventures Limited, I extend our sincere apologies to the Authority and the guests for the inconveniences they experienced. We deeply regret that the safari did not meet expectations in its entirety and are grateful for the opportunity to clarify the events, confirm corrective measures, and demonstrate our commitment to resolving this matter in good faith.
1. Safari Booking and Payment Arrangements
Mr. Francesco (Not customer, Damiano Nargi i.e no quote request from from Mr. Nargi),
Mr. Francesco reached directly engaged Ramesa Adventures to design and operate a private safari itinerary covering Tsavo East, Amboseli, Lake Naivasha, Lake Nakuru, and Maasai Mara.
The itinerary was agreed and fully paid in advance.
Ramesa Adventures guaranteed delivery of a seamless safari experience, consistent with our long-standing professional reputation.
2. Engagement of Mr. Michael (Rosallin Adventures)
The safari coincided with the peak July–August high season, when demand for guides and vehicles is particularly high.
To supplement operational capacity, Ramesa Adventures subcontracted Mr. Michael of Rosallin Adventures to provide guiding and vehicle services.
This was arranged in good faith, based on a history of positive collaborations with Mr. Michael.
Unfortunately, his handling of logistics during this safari fell short of expectations and directly contributed to disruptions for the guests.
3. Chronological Account of the Safari
Day 1 – 26th July 2025 (Arrival in Mombasa / Transfer to Tsavo East)
Guests arrived at Moi International Airport at 8:00 pm. Day 1 was scheduled solely for transfer.
Arrival at Voi Safari Lodge (inside Tsavo East) was around 11:00 pm due to late flight and traffic.
As per KWS regulations, entry fees were required and settled by Ramesa Adventures at no extra cost to guests.
A lodge vehicle transferred them from the park gate to the hotel. Drinking water was bought at the hotel while we provide enough water throughout the safari
Day 2 – Tsavo East Safari & Transfer to Amboseli
Full day game drive was done.
Park fees were covered by the company.
Day 3 & 4 – Amboseli National Park
Game drives conducted smoothly without major issues except for Mr. Michael who informed us that he wasn't feeling well and promised to bring in one of his guides which we trusted with the work given Michael has years of experience in the field.
Day 5 – Amboseli to Lake Naivasha
Boat ride and Crescent Island excursion successfully completed.
Overnight at Sarova Woodlands, Nakuru.(an upgrade without requesting for extra charges)
KWS facilitated a date adjustment for Lake Nakuru’s game drive.
Day 6 – Lake Nakuru to Maasai Mara
Morning game drive at Nakuru undertaken.
Delays occurred due to extended game drive until noon and driver delays during transfer.
Group reached Maasai Mara around 6:00 pm, completing only a cultural visit instead of the scheduled game drive.
Day 7 – Maasai Mara
Full-day game drive completed, but disrupted when the vehicle became stuck and required recovery.
We apologize for this event, they later did game drive after that
Day 8 – Return to Nairobi
Vehicle experienced a breakdown en route but was repaired, and the guests safely arrived in Nairobi.
Game drive was offered to the group but unfortunately they did not want to do the morning game before departing to Nairobi
Our representative met them at the airport to hear their concerns and agree on remedial action.
4. Refund Agreement and Settlement
During the meeting, Mr. Francesco and Ramesa Adventures mutually agreed that a refund of USD 880 would be made as fair compensation for the missed Maasai Mara full-day game drive.
The refund amount was structured as follows:
USD 800 – reimbursement of Maasai Mara park entry fees
USD 80 – % stated by Mr. Francesco
Although the Mara park fees had already been remitted to Mr. Michael (who handled logistics for that leg of the safari)
We confirm that this refund has since been processed and successfully sent in full to Mr. Francesco and his group.
Supporting payment details are provided in Appendix A.
5. Acknowledgment of Shortcomings & Corrective Measures
We sincerely acknowledge that, despite several smooth phases of the safari, logistical disruptions on Day 1 and Day 6, as well as vehicle issues, negatively affected the experience.
In response, Ramesa Adventures has implemented the following corrective measures:
Stricter Subcontracting Standards – Only fully vetted and compliant partners will be engaged.
Enhanced Vehicle Inspections – Comprehensive checks before each safari.
Guide & Driver Training – Stronger emphasis on guest care, professionalism, and time management.
Real-Time Oversight – Closer monitoring of safari operations to proactively address any emerging issues.
6. Conclusion
Ramesa Adventures reaffirms its commitment to:
Honoring guest agreements — in this case, the USD 880 refund mutually agreed with Mr. Francesco has been sent successfully.
Maintaining transparency and fairness in resolving guest concerns.
Applying the lessons learned from this incident to strengthen our service delivery.
Upholding the highest standards of professionalism, safety, and guest satisfaction.
We once again extend our sincere apologies to Mr. Francesco and his group
Refund Payment Confirmation
Refund Amount Agreed: USD 880.00 (as per mutual agreement between Mr. Francesco and Ramesa Adventures on 2nd August 2025)
Payment Details:
Mode of Payment: International Funds Transfer
Amount: USD 880.00
Beneficiary Bank: REVOLUT BANK UAB – ITALY BRANCH
Account No.: IT60J0366901600569056125308
Date & Time of Transfer: 26th August 2025 – 14:53 hrs
Transaction Ref ID: 823164694893
Status: Processed Successfully
Verification Link: https://digital.imbank.com/inm-retail/otg/app