Our Exceptional Safari vehicle
Ramesa Adventures
- Located In:
- Size:
- 20-50 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $500 per person per day (USD, excl. int'l flights)
Reviews
HK
Email Hung Cheung | 65+ years of age | Experience level: first safari
Don't join "night game"
We are one elder couple from Hong Kong. We took 11 days Safari tour in Kenya was one big event for us because it is very expensive. Anyway we think it would be one great experience in our life after retired.
In January 2025, we find Ramesa Adventure via Safaribooking.com. one man called' Lincons" contact us to concern all details. During the discussion period, he offered us
"Balloon US$450 / p and Night game US$100/p". These 2 items can be confirmed when we arrived in Kenya.
Our Safari tour was from 23/July - 3/August. We were really looking forward to this holiday. Therefore we well planned everything half a year ago.
On 23/July 2025, Lincons meet us in Hotel in the morning. It was our first Safari day. At that moment, we confirmed to join" Balloon and night game." But Lincons said the price for Night game is US$200/p. I said" No", before you quoted the price US$100/p not US$200/p. They had 3 persons included the driver - kept saying this game is very full and interesting ....
Finally we paid night game total US$400 for 2 persons because we though we can only visit Kenya once in life, even it is very expensive.At the same we were very highly anticipated something special in this Night game.
Consequently very disappointed-
2 hours Night Game.
How Interesting?
We found not more than 8 aminals, Zebra, Giraffe, Antelopes and one elephant'sbutt . All animals we can find exactly same as day time.
How full ? - only I and my husband in one land cruiser.
We ( 2 idiot) spent US$400 for 2 hrs to look at the stars in the sky.
I understand everything in Kenya is not reasonable expensive. I accepted to paid US $ 100 /p for "Night game" because we made wrong decision but we can't accept they raised prices when we confirmed to join this game.
The next morning, I strongly complained to our diver. He just said he would respond to Lincons who will handle our unhappy.
From that day up to this moment, I do not receive any messages even one " sorry " from Lincons.
We share our unhappy experience with other, we just hope no one is as stupid as us anymore.
Reply from Ramesa Adventures
Posted on Aug 29, 2025Thank you sincerely for sharing your honest feedback about your safari experience with us from July 23 to August 3, 2025. We are truly grateful that you chose Ramesa Adventures for such a special journey after your retirement, and we highly value the trust you placed in us.
We are pleased that your 11-day safari was well executed, covering all the planned destinations, and that we were able to extend a complimentary pre-night stay in Nairobi as part of your package. It is always our goal to create a seamless and memorable experience for our guests.
That said, we deeply regret to learn about your disappointment with the night game drive. Please allow me to clarify a few points:
Optional Activities: Experiences such as balloon safaris and night game drives are always treated as optional. We normally encourage pre-booking to secure the best rates and to avoid last-minute variations.
Balloon Safari: Your hot air balloon safari in the Maasai Mara was arranged at USD 450 per person (a preferential rate, as most operators charge USD 500 per person).
Night Game Drive:
Night drives are only available in certain locations such as Amboseli and Ol Pejeta, and usually require advance booking.
The published rate is USD 100 per person, but this applies to a minimum of 4 guests sharing a vehicle. As your safari was private with only 2 guests, the cost per person was therefore higher.
We normally recommend guests settle such optional activities directly, as this gives flexibility and clarity on costs.
We are very sorry if this was not made sufficiently clear in advance and for the disappointment you felt during the activity itself. We also regret that your driver’s report did not highlight your dissatisfaction at the time, as this would have allowed us to address your concerns immediately.
This is the first time we have received such feedback on a night game drive, as most guests have found it rewarding. However, we also recognize that wildlife sightings can never be guaranteed, particularly at night.
Our Commitment Going Forward
Please accept our sincere apologies for this shortcoming. We are taking your feedback seriously and will:
Strengthen our communication regarding optional activities, ensuring all guests are fully aware of pricing differences between group and private participation before confirming.
Continue to encourage pre-booking of such activities to avoid any misunderstandings.
We truly hope that, despite this experience, you will hold onto the many highlights of your safari—the landscapes, the wildlife encounters, and the memories created over your 11-day journey.
Thank you once again for bringing this to our attention. Your feedback helps us refine our services and ensures that future guests enjoy an even smoother experience.