Reviews
FR
Email Fatima | 50-65 years of age | Experience level: first safari
Careful Serious Breach of Contract Not Professional at all
I am witting to formally report a serious breach of contract regarding a reservation made through - African Bush Cats. The reservation was made for a Jambo Mara Safari camp fom august 7th to August 9th 2025. I paid 2200 USD For a single and a triple toom in top glass cottages, full board, transportation Go and return + one day game drive.
The Manager was supposed to pick us up on the 7th at 10.30am and no vehicule came pick us. I finally arranged to go by my own with my 3 kids to Jambo Mara safari camp when arrived I realize the full reservation was no paid. This was an extremely serious issue and I consider this situation to be NO professionnal misconduct bordering on fraud. I would like to report to you this information as i don't want other person have the same misadventure. You should not work with this Tour Operator I paid 100% of the amount I negociated and I am still waiting for a refund. I have made report to TPA and TPU, tourism & police regulatory office in Kenya.