Reviews
CO
Email alejandro | 20-35 years of age | Experience level: first safari
Felt Scammed
Our contact was Samuel , who stole USD 1,000 from us for a service he never provided, claiming that the money had been stolen from him and that he would return it to us within one month. Once we were already there, we had no choice but to accept this. After that, he came up with lies about accidents and other excuses, and now more than seven months have passed. We know for sure that he ultimately kept the money.
We strongly recommend never using any kind of service or doing business with this company or with Samuel.
FR
Email Fatima | 50-65 years of age | Experience level: first safari
Careful Serious Breach of Contract Not Professional at all
I am witting to formally report a serious breach of contract regarding a reservation made through - African Bush Cats. The reservation was made for a Jambo Mara Safari camp fom august 7th to August 9th 2025. I paid 2200 USD For a single and a triple toom in top glass cottages, full board, transportation Go and return + one day game drive.
The Manager was supposed to pick us up on the 7th at 10.30am and no vehicule came pick us. I finally arranged to go by my own with my 3 kids to Jambo Mara safari camp when arrived I realize the full reservation was no paid. This was an extremely serious issue and I consider this situation to be NO professionnal misconduct bordering on fraud. I would like to report to you this information as i don't want other person have the same misadventure. You should not work with this Tour Operator I paid 100% of the amount I negociated and I am still waiting for a refund. I have made report to TPA and TPU, tourism & police regulatory office in Kenya.