Reviews
LT
Email Kestutis | 65+ years of age | Experience level: 2-5 safaris
Not recommended for a self-drive safari
Our experience with Adventure Kaskazini was extremely disappointing.
The safari vehicle was in poor mechanical condition: the handbrake did not work properly, the steering had excessive play, the brakes were weak and later started knocking, the spare wheel carrier broke, the exhaust/muffler broke, and the automatic transmission overheated. We had to make temporary roadside repairs ourselves just to continue the trip.
Some promised equipment was missing or unsuitable. There was no air compressor, which later cost us USD 50 when we had a tyre problem. The refrigerator could not be used while the vehicle was stationary, but this was never explained beforehand, and some food spoiled. The sleeping bags were old and dirty.
There were also administrative problems with incorrect vehicle details on permits.
After the trip, the company owed us USD 1,114.40 for park fees. At first they sent us a document showing the refund as “Completed”, but later admitted that the refund had actually failed. After weeks of follow-up, the money finally arrived by bank transfer, but we still lost USD 21 in transfer charges plus an additional EUR 35.79 bank fee.
We also submitted a formal complaint about the vehicle and service quality. They promised to review it and provide a clear decision regarding compensation, but no proper resolution followed.
The biggest problem was not one single mistake, but the combination of poor vehicle condition, missing equipment, administrative errors and the amount of effort required to get basic issues resolved.
Based on our experience, I would recommend choosing another company for a self-drive safari in Tanzania.
We had 9 days self-drive with eng speaking driver/guide
Melvin , our driver is absolutely fine proffesional and the best guide I ever had.
Amazing experience and adventure