Moria Safaris

From our experience,avoid this company

Only now, when I was about to leave a review, I noticed that several reviews were from locals with a single review, and several others complained about the same experience we had.
Furthermore, the photos weren't actually taken, but were taken online.

In summary, we had a terrible experience and I would advise everyone against using this agency. I've also reported them to the Italian consulate for their utter dishonesty.

I contacted them for a quote, and they responded very kindly and offered me a solution.
I asked if it was possible to make some changes since it was a private tour.

Everything was accepted.
The initial tour includes 8 days and 7 nights at a cost of $4,995:
- Airport transfers, accommodation and meals only
- Tarangire National Park, accommodation and meals
- Serengeti National Park, accommodation and meals
- Central Serengeti National Park, accommodation and meals
- Ngorongoro Crater, accommodation and meals
- Lake Manyara National Park, accommodation and meals
- Materuni Waterfall, accommodation and meals
- Airport transfer

I decide to modify the itinerary based on my needs by booking the initial and final accommodations and two intermediate ones myself, after asking them for confirmation. The program is modified so that I can do a one-day light trek on Kilimanjaro and have more time for the Serengeti: therefore, 6 days and 2 nights are at their expense.
The final program will be as follows:
- Mount Kilimanjaro Trek
- Tarangire National Park, accommodations and meals
- Serengeti National Park, meals
- Central Serengeti National Park, meals
- Serengeti National Park, accommodations and meals
- Ngorongoro Crater, meals

You'd think the total would decrease, right?
But no, because I'm told the initial offer remains the same (so they're already making money on the four nights I won't be using) and all additional expenses are my own.
New total requested $5,870, as you can see from the attached images.
Almost $1,000 for the changes.
The program still mentions full days spent in the various parks.
Initially, I try to negotiate, but given the limited availability, I decide to let it go and insist that everything go smoothly because it's the vacation of a lifetime...
Everything was fine on the first day, but already on the second day, the surprises began:
- rooms in the second day's accommodation had mold-covered walls and unbreathable air (and we thought it was a mix-up that led to our amicable termination)
- they didn't pay the accommodation fees, causing us to be in trouble because they had to pay them at the park entrance, but we never went to the register (read what's listed as included in their offer, and in any case, they specifically asked me for the money to pay them)
- they said, despite it being stated in the contract, that for the days we had the accommodations, no meals were included, despite it being stated in the contract and no one having notified us.
- to earn about $400 more, they forced us to get up between 5 and 6 for two consecutive days, because by compressing our hours, they saved themselves from paying for a day of access to the Serengeti.

Let's just say we spent the third day pissed off, having found the manager to be a total pain.
On our last day in the Serengeti, in particular, we spent three hours at the park gate arguing about the fact that we had paid for an extra day to stay there (about $1,000), and at 9:45 they were taking us out.
Truly embarrassing.
The only positive note was the truly exceptional guides, especially Samwel!

What more can I say? Avoid them completely.