Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 221
  • 4 star 9
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-9 of 9 Reviews
Pat   –  
Hong Kong HK
Visited: October 2023 Reviewed: Nov 9, 2023

Email Pat  |  65+ years of age  |  Experience level: 2-5 safaris

Overall speaking quite good.
4/5

Everything--lodges, food, services, tour guides, etc.-- is as expected or better, with one exception. One of the safari lodges did not have air-conditioning. At 40C during midday, which usually lasted for about five to six hours, it was very uncomfortable. Even though there were no safari drives during midday, staying in our room with the fan blowing only hot air, it was close to unbearable. The one way out was to take a dip in the pool, but not everyone wanted to do that.

Henrik Nambord   –  
Sweden SE
Visited: April 2022 Reviewed: May 5, 2022

Email Henrik Nambord  |  35-50 years of age  |  Experience level: 2-5 safaris

Well planned and organised
4/5

Communications and service was very good. We would recommend African welcome Safari to anyone who wants a personalised and well planned trip.

Laraine   –  
Canada CA
Visited: February 2020 Reviewed: Mar 30, 2020

Email Laraine  |  65+ years of age  |  Experience level: first safari

Incredible animals, skilled guides. Many extraordinary conversations about life in South Africa.
4/5

Kathi organized every detail. While we were still at home, she found ways to communicate to ensure she understood what we were looking for and very flexibly modified suggestions accordingly. Continued to communicate while we were on the trip, reassuring us that someone was always tracking our whereabouts. Able to troubleshoot a couple of times when adjustments were required leading to totally smooth service.
We had 3 different safari experiences. They were all different and all excellent. Each guide was very skilled. The subtle way they located animals and knew where to position our vehicles to get the best views were my favourite parts.
Kathi encouraged us to go to Tanzania for a true "African" experience. It was a real highlight of the trip.
We had asked for some hiking to be part of out trip. When she included a hiking guide, we had excellent experiences.

Lynne   –  
Canada CA
Visited: June 2018 Reviewed: Aug 14, 2018

Email Lynne  |  65+ years of age  |  Experience level: first safari

Very responsive and easy to communicate with
4/5

Communication and responsiveness were excellent

Patrick Leung   –  
Hong Kong HK
Visited: July 2018 Reviewed: Aug 9, 2018

Email Patrick Leung  |  65+ years of age  |  Experience level: first safari

Very eye-opening, exciting and satisfactory overall.
4/5

We are happy and satisfied with the service and communication provided by African Welcome Safaris.

As for our trip experience, we had a wonderful time and enjoyed ourselves a lot, but the trip would be even better except for the following:

(1) Our original confirmed booking in Kuria Hills Lodge was cancelled and we had to stay in Kuria Lemala Camp instead. The land cruisers supplied by Lemala Camp was not in good shape and the food could be better.
(2) We were bumped out of Treetop Lodge despite our confirmed and fully paid booking made one year ago. Even though the compensation package is acceptable, many of us are still quite unhappy with this unexpected change.

Other than the above, the trip was great and we particularly like the gorilla trekking and the Bisate Lodge. We will recommend them to our friends in Hong Kong.

Ian Humphrey   –  
United Kingdom UK
Visited: February 2018 Reviewed: Feb 21, 2018

Email Ian Humphrey  |  65+ years of age  |  Experience level: 2-5 safaris

The trip was well organised, the overnight stays exceeded our expectations.
4/5

Communications were rapid and coherent. Expertise of advisor useful and valuable. All the information provided was clear and precise with the electronic information particularly good.

Annie   –  
Hong Kong HK
Visited: July 2017 Reviewed: Aug 2, 2017

Email Annie  |  20-35 years of age  |  Experience level: first safari

Great!
4/5

Truly professional and helpful guides combined with great hotels, with our agent Kathi always willing to answer any questions we might had, including last minute questions about drones and whether a fleece and windbreaker would be sufficient since it wasn't listed in the general information for winter travelling. For faster answers, call or ask to add agents on whatsapp, which Kathi suggested for quicker information exchange!

Jean   –  
Singapore SG
Visited: May 2017 Reviewed: May 31, 2017

Email Jean  |  20-35 years of age  |  Experience level: first safari

Kathi was amazing!
4/5

Kathi was incredibly patient despite all the changes we had her make. She was helpful and replied as soon as she could. While the trip was unlike anything we had done before, we felt more options could be given regarding the type of car we were paying for. Well, we got a Mercedes and should not complain. Yet I can't help but wished we were given options (regular sedan vs luxury) beforehand and its corresponding costs. My tour guide was friendly and we had fun exploring Cape Town with him. Cape Town is beautiful and our safari was great.

Mark Willo   –  
Australia AU
Visited: September 2012 Reviewed: May 5, 2014

50-65 years of age  |  Experience level: first safari

Highlights of South Africa, Cape Town to Sabi Sands
4/5

Hello Kathi,

Just a short note to say thank you for schedule and arrangements for our trip to South Africa; everything was perfect from the "meet & greet" at J'Burg through to the final transfer back to J'Burg Airport.
There were many highlights but to mention just a few;
1. Cape Grace Hotel - we couldn't have picked a better Hotel for both service & location. The V&A Waterfront is fanatstic and close to eveything Cape Town has to offer.
2. Louis - spending time with Louis as our Tour Guide was an absolute pleasure. His knowledge of Cape Town and South Africa is superb, not to mention his easy going personality.
3. Leopard Hills - the true highlight of the trip. Everything was perfect, Accommodation, Meals, Game Viewing, etc. all exceeded our expectations. Dave, our Ranger was fantastic!
We have some wonderful memories and hundereds of photos from our Trip. I'm sure we wll be back for another taste in the near future.
Once again, thank you

P.S. Sun City was a little disappointing, my choice to visit there not yours. I did enjoy the golf course and The Palace but the rest of Sun City is very "family & childen"oriented.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 221
  • 4 star 9
  • 3 star 0
  • 2 star 0
  • 1 star 0
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