Overall good experience
Communication with Pritika was quick and good. As far as I understand, she probably doesn't have a guide she works with regularly. I got the impression that she's more of a reseller. During the five-day safari, I was with different guides and a changing group of participants who had booked with other tour operators.
The first guide, Gerson, was well-connected with the other guides, so he not only exchanged the latest sightings via radio but also received quick assistance when he drove the vehicle into the mud.
The information wasn't always accurate or was sometimes misleading. For example, I had to share a hotel room on the first night even though a single room had been advertised, the safari in the Ngorongoro Crater only lasted until midday (vs. "You'll be in the crater most of the day"), most days we were with seven people instead of six as stated on the website, and the lodge for the last night was changed at the last minute.
Overall, it was a good experience.