Reviews
AE
Email Kuntal | 50-65 years of age | Experience level: first safari
Our Unforgettable First Safari: A Family Adventure in Africa
As a family of four adults, our recent trip marked our very first adventure to the African continent, and it was truly an incredible experience.
Booking with Safari.com
We found Safari.com to be an incredibly efficient and user-friendly platform for planning our safari. It offers a wide array of destinations and tour operators, and the standardized format for comparing options made our decision-making process much easier.
Viega Expeditions: Our chosen tour operator was excellent. They were quick to provide quotes and highly responsive to all our questions. We especially appreciated how they customized the tour to fit our preferred accommodations. They also offered valuable guidance on our hotel stay in Nairobi, visa requirements, things to carry and, importantly for us, they eased our concerns about the availability of vegan/vegetarian food throughout the trip.
The 'Land Cruiser' provided for our game drives was in good condition. Our guide and driver, a Masai person, was not only polite and knowledgeable but also had an uncanny ability to take us to all the best game viewing locations.
A Hiccup:
The only significant issue we encountered was an unexpected request from Viega Expeditions for an approximate 10% price increase after we had paid our advance payment. While this was eventually settled for a lesser amount, it was a moment of concern. To avoid any potential misunderstandings any tour operators, we strongly recommend getting all seemingly obvious and minor details clarified and documented in the final proposal.
Overall Experience
Despite that small issue, our overall safari experience was magnificent, thanks to the genuinely helpful people we encountered along the way. The hospitality at all the camps we stayed in – Masai Mara and Amboseli - and even Naivasha was consistently outstanding.
