SafariBookings has received complaints from clients about Milana Tours and Safaris.

Reviews

Sort By: Date Most Helpful Rating 1-10 of 23 Reviews
Mauro   –  
Italy IT
Visited: August 2025 Reviewed: Sep 5, 2025

Email Mauro  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Mauro and not that of SafariBookings.
A stressful, unsafe and unprofessional safari experience
1/5

We booked a safari with Milana Tours, paying USD 17,000 in advance for a complete package (5 people). Unfortunately, what should have been a dream trip became one of the most stressful and unsafe travel experiences of our lives.

For two full days we were pressured continuously for money. On one side, the driver was in tears, telling us he had not been paid by the agency. On the other side, the agency itself was contacting us, demanding USD 2,000 and later 2,500 in order for the trip to continue.

We were caught in the middle of these disputes, treated like bargaining chips instead of clients who had already paid in full.

The pressure was intense and frightening. While driving through remote parks, the agency made us feel unsafe in different ways, leaving us far from home with no alternative support.

Several activities also did not match the agreed itinerary, and we were faced with unexpected additional costs.

At one point, we were even asked to sign documents stating that the company would eventually pay the driver, which was absurd and unacceptable.

This ruined the last part of our safari. Instead of enjoying nature and feeling protected, we lived through fear, stress, and insecurity.

For the price we paid, we expected professionalism, safety, and reliability. Instead, we experienced extortion attempts, broken promises, and unethical practices.

I strongly recommend to avoid this company!

YM   –  
India IN
Visited: July 2025 Reviewed: Jul 25, 2025

Email YM  |  35-50 years of age  |  Experience level: 2-5 safaris

Nice trip and helpful team
5/5

I had a good experience with this travel company. The tour was well-managed, and both the tour guide and driver were friendly and helpful throughout. Overall, I had a nice time and would recommend them.

Ritvika   –  
India IN
Visited: July 2025 Reviewed: Jul 24, 2025

Email Ritvika  |  20-35 years of age  |  Experience level: first safari

Highly recommended
5/5

When on a 14 days trip to kenya and Tanzania from India. The entire trip was very well managed and executed.

AB   –  
India IN
Visited: July 2025 Reviewed: Jul 23, 2025

Email AB  |  35-50 years of age  |  Experience level: first safari

Well planned and executed smoothly
5/5

Friendly tour guide and drivers, went out of their way to help and assist travellers, highly recommended

Saumya   –  
India IN
Visited: June 2025 Reviewed: Jun 28, 2025

Email Saumya  |  20-35 years of age  |  Experience level: first safari

One of the best
5/5

I had an unforgettable experience in Kenya, all thanks to Milana Tours. Antonio helped me plan my itinerary and was super helpful. He ensured we were comfortable during the entire trip. My friend and I had an amazing time in Masai Mara and Naivasha, and we are grateful to Antonio, our driver and guide in Naivasha, Laban and our Masai Mara safari guide Kikitu - they were so friendly and welcoming. Kenya will always hold a special place in my heart and I would recommend Milana Tours to all my friends and family. They are one of the best!!

Robert   –  
United States US
Visited: June 2025 Reviewed: Jun 14, 2025

Email Robert  |  20-35 years of age  |  Experience level: over 5 safaris

They were very helpful, patient and professional. They arranged the trip to meet all of our needs.
5/5

My group was very pleased with the team from Milana Tours. They were kind, patient and professional, adapting the trip continuously to meet all of our needs. We had a great trip and I would highly recommend them to other travelers looking for a uniquely tailored safari experience.

Jared Will Cabrera   –  
United Arab Emirates AE
Visited: April 2025 Reviewed: Apr 24, 2025

Email Jared Will Cabrera  |  20-35 years of age  |  Experience level: first safari

A Remarkable Safari Experience: Nairobi to Tsavo East By Milana Tours
5/5

My trip to Kenya was absolutely unforgettable! Huge thanks to Milana Tours, especially Anthony, for putting together an incredible itinerary from Nairobi to the Masai region, back to Nairobi, and then on to Tsavo East. I had an amazing time—from river crossings and meeting fascinating people, to staying in beautiful lodges, and even getting chased by an elephant (what an adventure!). Every moment was exciting and full of life. Big shoutout to Milana and Anthony for making this such a fun and memorable journey. Kenya truly never has a dull moment!

Nelson Marcus   –  
Kenya KE
Visited: February 2025 Reviewed: Mar 8, 2025

Email Nelson Marcus  |  20-35 years of age  |  Experience level: over 5 safaris

Excellent service provider
5/5

Nairobi - Nyanyuki - Sirimoni - Old Moses (Judimare) - Shipton - Point Lenana - Simba Turn - Road End - Chogoria - Meru - Nanyuki - Nairobi, what a wonderful four day trip. Guys you should try this at least to know what I am talking about.
A well planned trip into perfection, qualified team members, a wonderful prep about all you need in terms of gear, mountain sickness and park rules (dos and don'ts.
It's a trip that gives you a chance to know how much your body, soul and spirit can endure.Thanks Milana tours and safaris for organizing such a wonderful trip. Highly recommended....

Deborah Situma, Monica   –  
Kenya KE
Visited: February 2025 Reviewed: Feb 24, 2025

Email Deborah Situma, Monica  |  35-50 years of age  |  Experience level: over 5 safaris

Genuine with the clients objectives at heart, ensuring satisfaction and beyond.
5/5

Generally It was amazing and the team had my objectives at heart.
Preparation
I was well furnished with the preparation info, that includes the body and mind setting and then the gears. Apparently they did not insist on those expensive gears of must have. We literally worked with the existing wardrobe and just a few purchases here and there to make me comfortable at the high altitudes. Ideally the trip began before the trip.
Implementation.
Apparently I realized I was the only client who had booked for the trip but to my surprise it wasn't cancelled. The company ensured I had a guide,potter, a chef as had been planned and there was no compromise. The team in the field was an awesome support as they ensured I was comfortable, actually over comfortable. The meals, the encouragement, the knowledge on the trails and other physical features, the discussion and debates about the flora and fauna were rich. The names of the birds in the moorland, the habitats of the high altitudes like the mountain chats, the francolin, the kite, mountain cabbage, giant lobelia, giant eater and such amazing discussions that made us more of team than just client and service provider kinda relationship.
My ultimate desire was not to try to reach Lenana. It was to touch Lenana peak. This was achieved through Milana Tours and Safari as they gave explicit guide and support.
I wouldn't hesitate to mention Milana Tours and safaris to anyone who is looking for a team to help tour around Kenya and Africa at large.
Conclusion
Gratitude to Milana Tours Team- Anthony and Victor
Kudos to Marcus Crypto the guide
Special love to Loyford and Dennis

Hany   –  
United Arab Emirates AE
Visited: December 2024 Reviewed: Dec 17, 2024

Email Hany  |  35-50 years of age  |  Experience level: 2-5 safaris

Fun organized trusted
5/5

Very well organized
Friendly
Professional
Best hospitality

My kids enjoyed and have fun

Thanks victor for his effort and hospitality

Disclaimer

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  • The tours offered by Milana Tours and Safaris are subject to their terms & conditions