Reviews

Sort By: Date Most Helpful Rating 21-25 of 25 Reviews
Ritvika   –  
India IN
Visited: July 2025 Reviewed: Jul 24, 2025

Email Ritvika  |  20-35 years of age  |  Experience level: first safari

Highly recommended
5/5

When on a 14 days trip to kenya and Tanzania from India. The entire trip was very well managed and executed.

YM   –  
India IN
Visited: July 2025 Reviewed: Jul 25, 2025

Email YM  |  35-50 years of age  |  Experience level: 2-5 safaris

Nice trip and helpful team
5/5

I had a good experience with this travel company. The tour was well-managed, and both the tour guide and driver were friendly and helpful throughout. Overall, I had a nice time and would recommend them.

Mauro   –  
Italy IT
Visited: August 2025 Reviewed: Sep 5, 2025

Email Mauro  |  20-35 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Mauro and not that of SafariBookings.
A stressful, unsafe and unprofessional safari experience
1/5

We booked a safari with Milana Tours, paying USD 17,000 in advance for a complete package (5 people). Unfortunately, what should have been a dream trip became one of the most stressful and unsafe travel experiences of our lives.

For two full days we were pressured continuously for money. On one side, the driver was in tears, telling us he had not been paid by the agency. On the other side, the agency itself was contacting us, demanding USD 2,000 and later 2,500 in order for the trip to continue.

We were caught in the middle of these disputes, treated like bargaining chips instead of clients who had already paid in full.

The pressure was intense and frightening. While driving through remote parks, the agency made us feel unsafe in different ways, leaving us far from home with no alternative support.

Several activities also did not match the agreed itinerary, and we were faced with unexpected additional costs.

At one point, we were even asked to sign documents stating that the company would eventually pay the driver, which was absurd and unacceptable.

This ruined the last part of our safari. Instead of enjoying nature and feeling protected, we lived through fear, stress, and insecurity.

For the price we paid, we expected professionalism, safety, and reliability. Instead, we experienced extortion attempts, broken promises, and unethical practices.

I strongly recommend to avoid this company!

Reply from Milana Tours and Safaris
Posted on Sep 25, 2025

Dear Mauro, Thank you for your feedback. We completely understand your concern, and you are right that the amount you paid was significant and should have covered the entire safari without causing further stress. The situation that arose during your trip was due to a shortfall on our end. While this was never our intention, we recognize how disruptive this must have felt. We would also like to clarify that these challenges were only experienced during the Maasai Mara portion of your safari. The rest of your trip proceeded smoothly, and you acknowledged this with us directly. Nonetheless, we take full responsibility for the oversight and sincerely apologize for the inconvenience and distress it caused. We are already taking steps internally to ensure this does not happen again and that future guests receive the professionalism, reliability, and peace of mind they expect when traveling with us.

Eunice   –  
Kenya KE
Visited: July 2025 Reviewed: Sep 28, 2025

Email Eunice  |  20-35 years of age  |  Experience level: 2-5 safaris

The best safari ever
5/5

My friends and I booked a 3 Days Maasai Mara safari and it was one of our greatest decision. We had been planning to go for sometime and didnt conclude on it, but eventually got opportunity to go. We stayed at a very nice lodge Jambo Mara Safari Lodge that has a nice pool and amazing rooms which was a perfect suggestion from Milana Tours and Safaris to whom we also booked the entire safari with.

The driver was a maasai local guide who was super great and very knowledgeable. We were lucky to see only 4 of the big 5 animals, the leopard missing out. Which were told were difficult to find. Nonetheless it was the best safari ever!

Raul Garcia   –  
Spain ES
Visited: September 2025 Reviewed: Oct 1, 2025

Email Raul Garcia  |  35-50 years of age  |  Experience level: 2-5 safaris

Milana helps you to see the big 5s, also the cheeta and all other animals. Milana 100%
5/5

Antony is very kind and close to help you in everything you need. I will repeat a safari with Milana for sure. There is no doubt Milana and Antony are the best option for a safari tour.
The driver-guide was Paul brown , and he got that we were able to see the leopard twice; cheetah eating a thompon gazelle; many lions male and females; elephants and giraffes; buffalo, pumba, cocodriles….. he knows very well how to get to see the most important for the group; we requested him about the leopard (because we had visited Masai mara twice before, and none of those two we were able to see the leopard); Paul got it twice and was very pleased for us.
Thanks Milana, thanks Antony and thanks Paul. We will see you soon again.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 23
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 1
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