Planet Africa Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2009)
- Member Of:
- African Travel & Tourism Association
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $544 to $1,632 per person per day (USD, excl. int'l flights)
Reviews
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Email Julie Singh | 35-50 years of age | Experience level: first safari
Absolutely incredible trip - exceeded all of our expectations!
The safari trip we planned through Planet Africa was phenomenal! We had such an amazing time and loved every day - somehow each day kept getting better and better. We were there to see animals, and our expectations were far exceeded. We saw so many incredible animals up close, and the guides were incredible, especially at Namiri Plains. They had so much information, and were so excited to explain to us everything about the animals, the camp, the country, and anything else that was relevant. They not only answered all of our questions, but provided a ton of additional information and are genuinely passionate about what they do.
In addition to the guides, the servers, managers and Maasai helpers - everyone was just great! I can't say enough good things about the level of service and attention to detail. They were so attentive and made sure that everything was cared for, from greeting us with rosewater towels each time we got back from safari to making sure our wine glasses were always full. We were also very impressed with how well organized everything was. Everything worked like clockwork, nothing was every late or wrong, from the 5:30am in-room coffee service to the person on hand to escort us to our rooms in the evening. We were both incredibly impressed with how well run all of the camps were...and with the food - it was amazing! The food was one of our favorite parts of the trip, we were always looking forward to meals. I wish I could find food this good where we live! Every camp did an amazing job with recipes and accommodating vegetarians. The camp locations were second to none, and we loved being in the middle of the parks and the action each night. All in all, we had an absolutely amazing trip and we would recommend this company to anyone looking to see a lot of animals, eat amazing food, and meet great people.
CH
Email anja | 35-50 years of age | Experience level: over 5 safaris
Best vacation ever- thanks to planet africa planning
It was a real pleasure planning this trip, together with Leah from Planet Africa: so efficient, so knowledgable, great communication with always prompt replies to whatever questions I had! Very nice friendly, professional guides over there and awesome camps and lodges…- the perfect experience altogether!!
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Email BL | 50-65 years of age | Experience level: 2-5 safaris
wonderful trip
I had a flawless trip from start to finish, and feel I got a very personalized approach from Planet Africa. I wanted to see lions, and Leah was super throughout the planning. The two camps were a dream come true.
35-50 years of age | Experience level: first safari
Best holiday we've ever had
We booked with Planet Africa on the recommendation of friends who travelled with them the previous year and had raved about their wonderful holiday. We sent an email request to get a better idea of the options and cost, and a representative arranged a call that same day to talk through our preferences. She and her team organized a trip that combined gorilla tracking in Rwanda (our primary focus of the trip) with safari at two different sites in Tanzania based on a few telephone conversations and email exchanges. The entire trip was extremely professional, from beginning to end, with excellent communication, personalized service and great attention to detail. The accommodation was perfect at each location. Our local guides were absolutely fantastic - knowledgeable and engaging, particularly at Sayari Camp in the Northern Serengeti. Logistics were worked out brilliantly. We can't remember a trip that was so flawless in its execution, whether with the timing of flights, being met by our local guides, or any other aspect of the trip. The Planet Africa team was also on hand while we were in Rwanda and Tanzania to help as needed; towards the end of our stay in Tanzania, we made a last minute request to change the itinerary and they were very quick to get back with us about options and to help make the adjustments. We were absolutely thrilled with the service we received and the holiday we had, which definitely goes down as the best in more than 30 years of travel to more than 50 countries. We will undoubtedly book a future trip with Planet Africa.
ES
Email Italo Ch. | 35-50 years of age | Experience level: first safari
Lost 50% of our game drive time at Serengeti. When called Planet Africa for help, they could do noth
Planet Africa Safari organized our trip. They proposed us to go in north Serengeti to the "Luxury" Mara
Mara Lodge of TANGANYKA WILDERNESS CAMPS.
Planet Africa Safari never informed us that the Lodge was 1 hour away from the river where all the action
and animals are, and even less informed us that the lodge chain is on a complete much much much
lower level than the others Asilia Lodges we were. Lower in everything: lodges, food, cars, drivers and
managers.
They completely ruined our holiday, see below the details.
When called Planet Africa for help at the lodge, they could do nothing.
We are claiming to Planet Africa a partial refund for all the mess the Lodge driver and managers did to
us.
DO NOT TRUST PLANET AFRICA SAFARI SUGGESTIONS OF LODGES AND DRIVERS!!! .If
something goes wrong, is entirely up to you to solve it.
---DETAILED NARRATION---:
We arrived at Kogatende Airstrip with our pack lunches from our previous Lodge, our Asilia driver
organized us to have them so we could profit the whole day upon our arrival in Serengeti. Alex, the driver
we got assigned, tricked us and suggested us to go back to lodge for lunch at 13:00, and stay there till
16:00 before going back to river again: he said because animals hide when is hot and we would not see
them. And we were so stupid to believe him.
We wasted half of our days there before realizing we were being tricked by an extremely lazy driver
whose only goal was to have hot lunch at 13:00 o'clock and a little “siesta” everyday.
We realized the trick when we were HUMILIATED, being the ONLY table having lunch at the Lodge the
second day of our stay, while at dinner there were like 30 persons. I have never felt so stupid in my life.
When we asked the driver to leave immediately after lunch, he started negotiating with me, that he
needed some allowance, that were many hours and so on.
We then decided to ask for a drive change to the managers of the lodge while at lunch. Managers let the
diver came to our table. The driver insisted with us like 20 minutes to give him a second change. I could
not had lunch. No manager was there, extremely violent situation.
We insisted on the change of driver and managers punished us making us stay 2 hours at the
Kogatende airstrip waiting for a new driver to come. They sent us without telling us that would be 2 hours
wait.
2 long hours at Kogatende airstrip, with full afternoon sun, on an open car without A/C, with kids,rounded
by tse-tse flys, while paying $$$ for a luxury Lodge with swimming pool. That's crazy!. We had to make a
denounce at the police at Kogatende airstrip, see attached photo of the text.
We lost half the time of our stage at north Serengeti because of this incredible problems, and we were
humiliated in an unbelievable way: first by the lazy driver tricking us, second by the managers backing up
the lazy driver and making us stay 2 hours at the airport waiting for the new driver, and third by the lodge
employees when at dinner they put us at a table right next to where Alex the driver we just changed
was.So that we could hear his loud comments and laughs.
Unbelievable.
Reply from Planet Africa Safaris
Posted on Sep 27, 2019Thank you very much for your post and feedback after your safaris with Planet Africa Safaris. We are truly sorry you are disappointed about a particular incident on your safari. Please find below our response to your feedback:
1 - The location and quality of Mara Mara Tented Lodge in Northern Serengeti:
Depending on the route taken (which will typically vary), the lodge is between 30 minutes to 1 hour to the Mara River (about 13 km), and in a good game viewing area. Its location is on a par with the other good options in the area.
We have sent numerous clients to this camp before and have always received positive feedback. It is a “premium” camp of the TWC group (see their website). TWC acknowledges that they are not a 5* operator - and we had discussed this with you. We maintain that it is a good tented lodge and a solid option in its price range. As you will see from online reviews, Mara Mara Tented Lodge generally gets really good feedback from guests.
2 – You were not happy with the guide that the camp allocated to you:
You notified us at lunchtime on your second day there that you weren’t happy, with what sounded like a case of non-matching characters between you and the experienced TWC guide. We responded within a matter of minutes to advise that we would see what we could do to try and secure you a new guide. Within the hour, we had worked with the camp management and confirmed that it would be possible for you to have a new guide later that afternoon. As explained to you then, the new guide needed to come from a different region of the Serengeti, and therefore it would take some time. We recommended for you to go on a game drive until the new guide arrived but you insisted on waiting at Kogatende Airstrip for the new guide to arrive. On this afternoon, we were in constant contact with you to make sure you were okay. You were provided with a new guide by around 4pm – therefore, within 3.5hrs of your request. It should be noted that a guide and vehicle were available to you at all times. It should also be noted that the alternative guide was organized for you in the middle of peak season (your booking was in August) – a time that accommodations are full and guides are in high demand. We worked hard to try and provide an alternative guide for you at very short notice and we managed to make this happen.
3 – After you returned home, we received a note from you demanding a refund as compensation. We explained to you that we felt that we had dealt with the situation right away and in a fair, friendly and efficient manner, communicating with you all the time to keep you informed of our actions. Nevertheless, we did offer you a compensation as a gesture of goodwill since we are very committed to having happy clients. You turned down our offer for financial compensation and asked for more compensation.
4 – In response to your contrarian suggestion, we feel confident that we are a very trustworthy operator. We have been in the industry for almost 16 years, have lived on the African continent for all this time and have very strong knowledge of all parks and camps we send our guests to. Typically, we have been to all camps we book – including Mara Mara Tented Lodge. We take pride in maintaining good working relationships with the various property companies – as exemplified by us being able to secure you a new guide within a matter of hours (in peak season). We have a strong and loyal repeat and referral client base and have always received good feedback. We take any form of constructive feedback extremely serious, but feel that in this case we have handled your request adequately.
In summary, it is disappointing that you are still unhappy with the various measures undertaken to adjust the situation in the Serengeti for your last 1.5 days on safari. However, we maintain that reasonable steps were taken and a reasonable compensation was offered.
Mary Rijnberg
Managing Director at Planet Africa Safaris
FR
Email Lucia & Heinrich | 50-65 years of age | Experience level: over 5 safaris
Dream vacation in Tanzania!
We have received very professional assistance and advices from Murielle and Nicole at Planet Africa Safaris for our safari holiday in Asilia camps in Tanzania.
We have extremely appreciated their ability to understand our wishes and needs troughout the organisation of our vacation and particularly to have suggested the life-lasting memory of our first Fly Camping in a paradise wildlife setting.
We have received a very efficient support from this Tour Operator, which organised for us a tailor-made vacation that exceeded our expectations.
Thank you Murielle and Nicole for your professionalism, kindness and prompt communication since our first contact to back home!
CA
Email Marlene | 50-65 years of age | Experience level: over 5 safaris
Professional, patient, experienced and knowledgeable!
Everything about our trip to Tanzania was smooth and relaxing. Planet Africa Safaris planned everything perfectly. Mary was so patient when we were planning the trip answering all our questions and tweaked our itinerary until we were 100% satisfied. They are very professional and caring and really want to provide a trip of a lifetime.
SA
Email Turki & nora | 20-35 years of age | Experience level: first safari
Superb
A dream journey made possible by the support, attention to details and excellent collaboration between planet Africa and partners :
Asilia / oliver’s Camp + the highlands + olakira camp .
Arusha coffee lodge .
Baraza resort & spa .
NL
Email Henricus | 65+ years of age | Experience level: 2-5 safaris
Very good
The hotels were perfect. The service in all the hotels were very good and the management and staff in Sayari Camp give us a warm feeling. The safari was also good. Less animals than a few years ago.
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Email Cathy W | 50-65 years of age | Experience level: first safari
Wonderful experience planning and organizing our "bucket list" trip to Africa
Mary at Planet Africa did a wonderful job helping me plan our month long trip to Africa. We traveled to Zanzibar, 3 national parks in mainland Tanzania, Kigali Rwanda, Bwindi Forest in Uganda (for mountain gorilla tracking, Victoria Falls, and finally Cape Town area. Planet Africa organized the trip very well and we had great drivers and guides in all our different travel locations. I highly recommend using Planet Africa for a trip to Africa.