Roju Safari Updates
- Office In:
- Size:
- 1-5 employees (Founded in 2024)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $380 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
IT
Email Susanna | 20-35 years of age | Experience level: first safari
Beautiful safari, but poor organization and an unprofessional guide.
The safari itself was a beautiful experience for me, with amazing landscapes and lovely accommodations. Despite the issues, I genuinely enjoyed it and would happily do a safari again.
Unfortunately, the organization was disappointing. We booked a 4-day safari, but after arriving we were told that our itinerary would be shortened to 3 days because we had been combined with another group with a different schedule. We complained about this and had to insist several times before the situation was partially resolved.
Our guide, Peter, was initially friendly, although we noticed that he rarely spotted animals himself and often followed other jeeps when they found something. We also noticed that other drivers could access certain areas that he told us he could not enter because he did not have the required license. For example, when we spotted a lion, other jeeps were able to get closer while we had to stay further away.
After we raised the issue about the itinerary, his attitude changed completely: he stopped speaking to us and no longer explained anything about the safari. On the last day, he also took us to the wrong hotel and was convinced that he was right until the hotel confirmed that we had no reservation there.
One final thing: check the prices carefully before paying. At the beginning, we were asked to pay €100 more than the amount we had calculated. The company said it was simply a mathematical mistake, and I hope that was the case, but I would recommend double-checking all calculations.
Overall, I loved the safari experience, but if I could do it again, I would definitely choose a different guide.
Reply from Roju Safari Updates
Posted on Aug 26, 2026Thank you Susanna for your safari feedback experience and we appreciate you entrusting us with your booking.
Just to highlight on your major issues that affected you rating us a 2star.
*Safari Experience*
We are happy you acknowledge you had a beautiful experience and would happily do it again.
Organisation
If you book a 4 days safari, you will definately do the four days and we distance ourself on who mentioned to you that you will do a 3 days safari. Our office reached you to handle your frustration and gave assurance that your safari is 4 days and you will expeeience everything you booked for.
Guide
We are happy the guide was friendly and you enjoyed his services.We also acknowledge being a shared safari with different guests booking different lodges the guide might have confused your lodge. We apologies on the time and inconvenience caused and hope to improve in proper day to day briefing to our guests during safari.
Pricing
Our prices are fair and competitive and we dont take advantage of our clients by asking more than they should pay. In eventuality the client pays in excess either by an error we have a refund policy and this applies to us the company incase of an error there is room to ensure both parties go through the itenary and ensure its us what was agreed.I therefore apologise if this might have given you a different view about us and just to assure you that we value our integrity and based on our weekly safari departures we have not encountered any alledged fraud claims from clients.
Again we apologise if this gave you a different outlook about Roju Safari Updates.
Clarity
We brief our clients before and after safari and this was the case with you after your trip. We met you and analysed your trip with the inconveniece you experienced and had a chat to assure you of our transparency as a company.We are dissapointed you gave us a negative review after a chat however we promise to do better in terms of client brief.
We hope to book you again to show our improvement levels and ready to give you discounted rates if you book us next time.
*Note*
Us Roju Safari Updates we are rated highly based on our transparency and we will guard it us our no.1 value.