Those are the members of Denash tours and travel.
Denash Tours and Travel
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $70 to $600 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Jing | 20-35 years of age | Experience level: 2-5 safaris
The dishonest business operator secretly changed the hotel without informing me.
The quotation stated that it was a high-end hotel with beautiful photos attached. After paying the deposit, they booked a hotel with a similar name but of a completely different grade. We didn't inform the hotel in advance that it had been changed. Moreover, incorrect information was provided in the itinerary given to the driver later. After contacting the person in charge, I was told that she had sent me the hotel reservation form, but I didn't notice it myself. It was a really bad experience.A total of three hotels were reserved, but two of them were changed to lower-grade ones! This is just too outrageous!
Reply from Denash Tours and Travel
Posted on Aug 13, 2025Thank you for sharing your feedback We truly value our guests experiences and take all concerns seriously.
Regarding your booking , we did communicate about the necessary hotel changes prior to your arrival, and the updated reservation details were shared to you via the email. These changes were made due to urgent availability issues .We tried several hotel availabilities with no luck since during peak seasons most of the hotels are always fully booked, and after long time of trying we found one and shared with you via the email ,and since we never found any reply immediately from your side we booked the hotel since we never wanted to loose the availability and your trip date was due. We ensured that the alternative hotel met the agreed category within your package rate just a little difference between the hotel which we agreed to refund you.
We understand that any change can be disappointing ,especially when expectations are set by initial images, and we regret if this was not clear enough at the time. We will take your feedback to further improve our communication process so that all future updates unmistakably received and confirmed.
We hope you can appreciate that our priority was to keep your travel plans on schedule and to ensure a comfortable stay despite the last minute changes