Grade One Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2023)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $180 to $800 per person per day (USD, excl. int'l flights)
Reviews
PH
Email Rio | 35-50 years of age | Experience level: first safari
Extremely Frustrating
I trusted this company with a $6,700 USD total payment on their behalf because their system was down and they couldn’t pay the hotel and park fees themselves during my trip. I didn’t want my trip to turn into a total nightmare but unfortunately asking for reimbursement is a total stress.
After I paid in full, they suddenly claimed that their system was down and couldn’t pay the hotel on my behalf — even though this was their responsibility. They asked me to pay the hotel myself, promising they would reimburse me right away.
It’s now been over a month, and I’ve received nothing but excuses, broken promises, and constant delays. Every time I follow up, I get a new reason for the hold-up — yet no one seems to take real accountability. It’s exhausting and extremely unprofessional.
This isn’t just a delay — it’s $6,700 of my hard-earned money that they’re holding, with zero urgency or integrity. I feel scammed, disrespected, and taken advantage of.
I’m beyond frustrated and completely disappointed. Unless they resolve this immediately, I’ll be forced to take legal action and warn others about doing business with them. No one deserves this kind of treatment.
Reply from Grade One Tours
Posted on Jul 28, 2025Dear Rio,
Your refund already transferred via bank and we shared with you the proval for reference and the matter is between our bank and yours ,sometime international transfer may late .
Please contact with your bank as we told you to show them the reference payment and we always chart via WhatsApp about concerning matter .
Please follow up with your bank
Thank you
CA
Email Ryan | 35-50 years of age | Experience level: 2-5 safaris
Lack of communication!
Hi there, I read Rio’s post about Grade One Tours using stalling and excuses to not do as they promised. Basically I paid them a deposit and after that they kept coming up with different excuses as to why nothing had been done! The whole time telling me that everything was going fine and on schedule. They were supposed to book hotels, and park fee for me and send me confirmation. But that never happened. They were also supposed to transfer money by bank or credit card to pay for flights but I only got delays and excuses. Finally they just stopped making contact via WhatsApp. Is what I’m hoping for is a final resolution to this order. If the trip is on do what you promised, is the trip isn’t going to work out, let me know and take the appropriate steps to fully refund my money. Thanks all I ask. I hope this will be helpful to future customers. Thanks Ryan
Reply from Grade One Tours
Posted on Aug 10, 2025You have been asked a safari as business trip for the agreement of marketing our company since you are dealing with tourist group and also Grade One Tours is supposed to pay some cost to you
And first time you cancel trip and then you rebook again for tour to start on January 2026 which not yet but unfortunately you forced thing like you want park fees to be paid now while parkfees is always paid after client to arrival since it's non _ refundable Incase we pay and no safari the money won't funded which is different from hotel ,we may get some refund .
Also the second trip you said you will cancel and you get reply just proceed with cancellation.
You Saud waiting for flight money ( big liar ) you did not pay any flight to us and no any amount you owe us for your flight .
Please don't miss lead potential client.
We are reputable company