Safari Dreams, Real Adventures
Mimsoft Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2022)
- Member Of:
- Kenya Tourism Regulatory Authority & Kenya Association of Tour Operators(KATO)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $75 to $250 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Amy | 50-65 years of age | Experience level: over 5 safaris
Extremely Disappointing Safari Experience, Would Not Recommend
Unfortunately, our experience with this company was deeply disappointing. From the start, the service fell far short of what we paid for. Our guide, Isiah, consistently did the bare minimum and showed little interest in providing quality experience.
In Tsavo, he spent much of the time on personal phone calls and speeding through the park, even when wildlife was visible. He rarely attempted to spot animals, and when we asked him to stop, he did so briefly, sometimes even driving off while we were still standing to take photos. Questions were ignored or answered incorrectly, and his overall knowledge seemed limited.
Amboseli was worse. After only 1 hour and 45 minutes in the park, he decided, without consulting us, to head back to Nairobi. Not only did we miss time in the park, his decision to leave early put us so far ahead of schedule we also missed the prepaid lunch. On the way back, we were left waiting in the vehicle twice, once for him to have an extended coffee break and then several minutes while he shopped for personal groceries from roadside vendors. While he was out of the vehicle, we experienced aggressive harassment and uncomfortable confrontations.
When I raised concerns with the company, the response was dismissive and offered no real solution. The last two days were more of the same: distracted by his phone, ignoring wildlife, and even discussing letting strangers join our private tour, something we paid extra to avoid.
Thankfully, the second week with a different company and team was a stark contrast: professional, passionate, and truly representative of Kenyan hospitality.
Sadly, Mimsoft Safaris failed to deliver what was promised and missed an opportunity to make things right. Based on this experience, I cannot recommend their services.
Reply from Mimsoft Safaris
Posted on Jan 7, 2026Hello Amy,
We respect divergent opinions and welcome feedback; however, we also believe that feedback should be sincere, balanced, and factual. While safaris can at times be challenging and not every expectation may be fully met, it is equally important to highlight the positive aspects of the experience, as this reflects the genuineness of the feedback provided.
We would also like to clearly clarify that on a private safari, no strangers can join your safari whatsoever. During game drives, guides often communicate with one another via radio calls to share wildlife sightings and improve the overall experience for guests. Unfortunately, this was misunderstood as strangers joining your safari, and the radio communication itself was also raised as a concern. We respectfully note that such communication is a normal and essential part of a guide’s work and is intended solely to enhance wildlife sightings for your benefit.
During the safari, your cooperation was essential. For instance, after every game drive, our guide would ask what time you were comfortable starting the next activity, including early morning departures. You expressed discomfort with this, feeling it infringed on your privacy. Nevertheless, we respected your preferences throughout, as our clients’ comfort and choices remain our top priority.
Our guide, Isaiah, is highly experienced, with over 10 years in the tourism industry. His knowledge and professionalism are well recognized, and many guests can attest to the quality of service he consistently delivers.
We believe in maintaining integrity when evaluating others and the services offered. Constructive and unbiased feedback helps us identify areas for improvement, whereas biased feedback does not assist in addressing gaps or enhancing service delivery.
We are grateful for your time and the trust you placed in us. It was a pleasure having you as our guest, and we wish you all the best in your future endeavors.
Yours sincerely,
Mimsoft Safaris