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4.8/5

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  • 2 star 1
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Mark   –  
United States US
Visited: June 2018 Reviewed: Jun 18, 2018

Email Mark  |  50-65 years of age  |  Experience level: over 5 safaris

The review below is the personal opinion of Mark and not that of SafariBookings.
Do not do business with African Paradise Safaris
1/5

I bought a 7-day 6-night group safaris from African Paradise Safaris. It turned out there was no such safaris.

They subcontracted my safaris to Africa Natural Safaris, which does not have a license to operate. I was shuffled between 4 different safaris groups in seven days. It was a disaster. Do not do business with this company

Reply from Paradise in Africa Safaris
Reply from Paradise in Africa Safaris
Posted on Jun 18, 2018

Dear Mr Adam,
Thank you very much for the review. I apologies for not meeting your safari expectation.
When you wrote to me in regards to the service. Yes I advised you that I sub contracted Africa Natural safaris. One thing in Tanzania - If you are not registered tour operator your vehicle cannot entered National parks. So the Africa Natural Safaris is a registered tour operator.
You mentioned well that the tour was good and the problem was breakdown of communication. In budget joining tour, some time you might join 2 or more groups going in the same area.
Initially remember the package I sent to you, you were to do 2 nights in Serengeti but when Geoffrey came to take collect the payment. You changed and stated you want a tour which will have 3 nights in Serengeti. And it was few hour (less than 15hrs) to the departure time. Now we had to joining you to the group you had requested initially, And because we had another group extending in Serengeti we joined you to the other group - so that we can satisfy you staying 3 nights in Serengeti National Park.
You changing the program last minute when company representative is collecting the payment, made everything out of order. In which the services was provided, the problem was joined in several group which was a result of you changing the program, less than 15 hour to the departure time.
I listen to your dissatisfaction and we refunded you all the profit we made for your package- which was delivered by Jacob under my instruction.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 86
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 1
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