The review below is the personal opinion of Paula and not that of SafariBookings.
Disappointing Experience with Dextrip Safaris – Would Not Recommend
Our recent family safari to Maasai Mara had its memorable moments, especially thanks to our ranger, who was incredibly kind, attentive, and clearly committed to making the most out of our time in the park. He went out of his way to accommodate our needs, and we truly appreciated his efforts.
Unfortunately, the same cannot be said for Dextrip Safaris, the company that managed our trip. Despite having a confirmed written agreement for game drives on all three days of our safari, the third day was abruptly cancelled by the company, with the justification being the increase in park ticket prices. This change was not communicated in a transparent or timely manner, and we were left feeling disappointed and misled.
On the second day, our itinerary stated a full-day game drive, yet we were taken out of the park by 3 PM to visit a Maasai village—an activity we had not requested and were not interested in. This caused us to miss the late afternoon hours (4–6 PM), a peak time for wildlife activity in the reserve.
Additionally, the vehicle had flat tires three times in just two days. While we were patient and understanding about these delays, expecting such things can happen in remote areas, it made the lack of honesty and flexibility from the company even more frustrating.
What troubled us the most was the lack of responsibility and push for silence. We received several calls and WhatsApp messages from Dextrip Safaris urging us not to leave a negative review. But we feel it's important to be honest so that other travelers can make informed decisions.
In summary, while the Maasai Mara is breathtaking and our ranger was fantastic, our overall experience with Dextrip Safaris was far from smooth. We felt scammed, unheard, and disrespected. Sadly, I do not recommend this company and would advise others to book through a more reliable operator.