#SafariExperience #ExploreKenya"
Josero Tours and Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $750 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AE
Email Oliech | 35-50 years of age | Experience level: 2-5 safaris
Professional
An Unforgettable 9-Day Safari Experience with Josero Tours and Safaris!
I had an amazing 9-day safari experience in Kenya, exploring Lake Nakuru, Lake Naivasha, the Maasai Mara, and Amboseli. Every destination offered something special, making the entire trip truly memorable.
The hot air balloon experience was absolutely awesome and definitely one of the highlights of my trip!
A special thanks to Judy, our tour consultant, who was amazing throughout the planning and journey. She was professional, helpful, and attentive to every detail. Our tour guide, John, was equally fantastic—friendly, knowledgeable, and always willing to share interesting insights about Kenya's wildlife and destinations.
I highly recommend Josero Tours and Safaris to anyone looking for an unforgettable Kenyan safari experience. Thank you for making my trip so special. I would happily travel with you again!
Email Patricia | 35-50 years of age | Experience level: 2-5 safaris
Prepaid balloon safari not funded; promised reimbursement never received
Based on my family’s experience, I would not recommend booking with Josero Tours and Safaris Ltd.
We booked a six-day Kenya safari for 12–17 October 2026. We paid our deposit on June 3, and Joseph demanded the remaining balance on August 16—57 days before departure, despite the quote specifying full payment within 30 days before the tour started. We paid as requested so our arrangements could be finalised.
Nevertheless, two of the three hotels specified in our package were not secured, and alternative accommodation was substituted. Joseph acknowledged in writing that Sopa had not been secured following waitlisting.
The most serious issue concerned our included hot-air balloon safari and breakfast. Although we had already paid Josero for this experience through our package, Joseph asked us during the trip to pay the balloon operator ourselves. He said he was in Tanzania and unable to make payment, and repeatedly promised to reimburse us upon our return to Nairobi.
To avoid missing the experience, we paid an additional $1,500: $1,200 by card and $300 in cash for what we were told were landing fees. We received the balloon experience because we paid separately—not because Josero funded the prepaid arrangements.
Joseph subsequently confirmed the $1,500 reimbursement in WhatsApp messages and emails. Despite repeated follow-ups and a final extension until October 30, no reimbursement had been received as of November 4, 2026.
I am pursuing the amount through an American Express billing dispute, which remains pending. Any recovery through my card issuer would address the financial loss, but would not change what happened during our trip.
My concerns are supported by the itinerary, payment records, and Joseph’s written acknowledgments. Having to pay again for an included activity and repeatedly chase an unfulfilled reimbursement promise undermined our trust in this company. Based on this experience, I advise other travellers to choose another operator. However, our tour guide, David, was a wealth of knowledge and the only positive element of our experience with Josero Tours and Safaris.
Reply from Josero Tours and Safaris
Posted on Nov 5, 2026Dear Patricia,
First and foremost, we would like to sincerely thank you and your family for choosing Josero Tours and Safaris Ltd to organise your six-day Kenyan safari. We genuinely appreciate the trust you placed in us and the opportunity to be part of your family's travel experience.
We have carefully considered your feedback and sincerely regret the inconvenience and disappointment caused, particularly regarding the hot-air balloon safari and the delay in processing your reimbursement.
We fully acknowledge that the USD 1,500 reimbursement should have been completed within the timeframe originally promised. Unfortunately, our Director's business commitments in Tanzania, followed by further engagements in Uganda, affected his availability to finalise the payment. Nevertheless, we recognise that these circumstances do not diminish our responsibility to honour our commitment to you.
As mentioned in our previous correspondence, we requested additional time to arrange the reimbursement. We would therefore like to formally reaffirm that the full amount of USD 1,500 will be refunded by November 30, 2026. Please accept our heartfelt apologies for the prolonged delay and the frustration this has caused.
Regarding the accommodation arrangements, we would also like to clarify that whenever the originally proposed properties could not be secured, we communicated alternative options for your consideration and approval. Our intention was to maintain the agreed standards and ensure your family continued to enjoy a comfortable safari experience. We appreciate your cooperation throughout these arrangements.
We are equally grateful for your kind words about David Sasine, your safari guide. We will be pleased to share your positive feedback with him as a token of appreciation for his efforts.
At Josero Tours and Safaris Ltd, we value honesty, transparency, integrity and exceptional customer service. We understand that our reputation is built not only on the experiences we create but also on how we take responsibility and address matters when things do not go as expected.
We kindly ask for your understanding and patience as we work towards fulfilling this outstanding commitment. Our sincere intention is to resolve the matter amicably, restore your confidence and demonstrate through our actions that we genuinely value your trust and business.
Once again, please accept our sincere apologies. We remain grateful for the opportunity to have served your family and hope to bring this matter to a positive and satisfactory conclusion.
CN
Email Zhu | 20-35 years of age | Experience level: first safari
A Wonderful Safari Experience with Josero Tours and Safaris
We had a wonderful 5-day safari with Josero Tours and Safaris, visiting the Masai Mara and Lake Nakuru. We were incredibly lucky to see all of the Big Five, including a black rhino, as well as lion cubs, leopards, flamingos, and many other amazing animals.
Our guide, David, was very experienced, knowledgeable, and friendly. He planned our game drives thoughtfully, making the most of the early mornings when wildlife was most active, while also keeping the schedule comfortable and relaxing for our family especially for my father who is already 74.
We also really appreciate the support and hospitality of the Josero team, especially Judith and Joseph. They were helpful and responsive, and made sure our safari arrangements were well taken care of.
Overall, it was a memorable and enjoyable experience. Thank you to David and the entire Josero team for making our trip to Kenya so special.
CN
Email D Okita | 20-35 years of age | Experience level: first safari
A Fantastic and Incredible Journey—Kenya and Tanzania
We booked a grand loop safari through Kenya and Tanzania from September 25 to October 8. Henry is an excellent organizer. We saw so many incredible sights and rare, once-in-a-lifetime moments.
The accommodations were comfortable throughout the trip. Each of the three local guides had their own unique style. Peter is incredibly knowledgeable about wildlife and helped us spot nearly all the big 5. Shaban was meticulous, attentive, and tireless. In addition to leading our safari, Steven also introduced us to the culture of the Maasai people.
There were a few minor hiccups along the way, but everything got sorted out smoothly. Thanks to Henry for staying online and helping out!
CN
Email YL | 20-35 years of age | Experience level: first safari
Fantastic and unforgettable experience
Since we arrived at Nairobi, everything has been prepared. All of them r very friendly and knowledgeable. Our driver is the most experienced and reliable and also friendly. He had over 30 years experience, and he bring us to find lots of animals. Moreover, he is not only tell us about animals, also lots of local life style. If I will came again, will still choose with us. Thx again!
CN
Email Chenqi | 20-35 years of age | Experience level: first safari
Perfect
Everything is perfect and my agent Judith is beautiful and really friendly：）I will recommend her to all the friend of mine .
PS
Email Yaseen | 20-35 years of age | Experience level: first safari
An Unforgettable Safari Experience with Excellent Service
I had an amazing experience with this company from beginning to end. The service was excellent, and everything was very well organized.
Henry was extremely professional and helpful throughout my trip. He was with me in Nairobi, assisted me with the hotels and everything I needed, and provided excellent service. He then took me to the domestic airport for my flight to the Masai Mara.
When I arrived at the airstrip, I met my guide, who is from the Maasai community. He was a very kind and friendly person, spoke English very well, and was extremely knowledgeable and experienced. From the very first game drive, I was lucky enough to see the Big Five!
The choice of camp in the Masai Mara was excellent, and all the hotels arranged for me in Nairobi were luxurious and of a very high standard. I was extremely happy with the accommodation throughout the entire trip.
The safari was truly one of the best experiences and some of the most beautiful days of my life. Everything was handled professionally, and I felt very well taken care of throughout the entire trip.
I will definitely do another safari with the same company again in the near future. Thank you so much to Henry, my guide, and the entire team for making this experience unforgettable!
Email Emily | 20-35 years of age | Experience level: first safari
Kenya Safari
We have just returned from a Kenyan safari organised by Josero Tours and Safaris. The safari itinerary was great and we were able to tailor to our needs / accommodation requirements. The communication and organisation post booking could have been better for our reassurance and there was a small hiccup with our airport transfers, but overall the trip went smoothly and was good value for money.
Our guide, John, was fantastic. He was punctual, knowledgeable and is a real asset to the company.
The safari experience was absolutely amazing and I would have no problem booking with Josero again.
Email Calum | 35-50 years of age | Experience level: first safari
Fantastic Safari
As this was our first Safari we were glad Josero could help guide us with the planning and tailor a Safari around some of the accommodations we wanted to stay at. Communication following payment and providing confirmation of booking could have been smoother and given us more confidence. Once on Safari our guide John was fantastic and made us feel really comfortable. Great value for money.
Email Ravindran | 50-65 years of age | Experience level: first safari
Good value for money.
Pre trip planning was excellent. Josero contact person/s gave very good choices and guidance. Though there were few hiccups like last minute change of accomodation (but it turned out to be better) and in prompt communication ( they can have someone in the office to make sure customer requests, queries are addressed on time ) , largely the service was reliable.
They had on the ground crew to great us at the hotel, make sure we board the flight to the reserve etc in Nairobi. (Because of some logistics issues at their end, we arrived the Wilson airport just in time.).
Game reserve experience was the highlight. The assigned guide Mr.David was very kind, with excellent interpersonal skills and his proficiency in English was very good.
He guided us very nicely and even suggested few other places and activities that infact turned out to be memorable.
Even the other guide Julius who replaced David just for a day, did a wonderful job.