Reviews
CA
Email Emiliano | 35-50 years of age | Experience level: over 5 safaris
Very bad experience
I booked with them the half day Nairobi park tour (morning). Avoid this agency. Zero communications before the travel (need to send reminders to get an answer, they even forgot to inform half of the group about the need to buy in advance online the entry ticket for the park,…), then extremely late the day of the tour (late pick up, stopped at gas station on the way, at the park gate driver chatting with bystanders with the group waiting in the jeep, etc) it was supposed to be an early morning but we ended up entering the park essentially as the last ones of the morning, inevitably we didn't see any carnivores (to see them, prime time is in the morning). Other groups who entered earlier, saw quite a few lions. The guide didn't care. With so many agencies around, go with another one, the half day tur is not cheap (80 USD the park entrance fee plus the cost of the tour) and for that price you deserve better than that.
Email Nyrsa Zayas | 50-65 years of age | Experience level: first safari
Misleading, validate vehicle
I booked a tour with Valley Rock Tours through Viator based on the beautiful photos and description showing a spacious, comfortable 4*4 Jeep — which seemed perfect for a day of exploring. However, when the tour operator arrived, it was in a small, cramped, and very uncomfortable mint-colored Jeep, definitely NOT a 4x4 that looked nothing like what was advertised.
It was a complete letdown and felt misleading. The vehicle shown online was a big part of why I chose this tour in the first place, so I made the decision to cancel rather than spend hours in discomfort.
I requested a refund and was denied.
If the tour listing had been honest about the actual vehicle used, I wouldn’t have booked. This kind of bait-and-switch is incredibly disappointing and unprofessional.
Nyrsa Zayas
