Thiam On A Tour In Namibia
Thiam Travels
- Office In:
- Size:
- 5-10 employees (Founded in 2021)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $650 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
US
Email Aria | 20-35 years of age | Experience level: first safari
Good
We had a great time, both our guides were great! However, we felt there was a lack of communication once we arrived at the lodge. There was a bit of lack in detail about the itinerary leaving us confused about certain details or payments left to us. Alongside, not being sure who our guides were because they kept switching depending on the activities for the day. Other than that, we enjoyed our time.
Reply from Thiam Travels
Posted on May 29, 2025Dear Aria,
Thank you so much for taking the time to share your feedback. We're truly grateful you chose Thiam Travels for your safari adventure and we’re happy to hear that you had a great time and enjoyed the company of our guides.
We sincerely apologize for the confusion and lack of clear communication upon arrival at the lodge. Your experience is very important to us, and we take this feedback seriously. We always aim to provide seamless and well-communicated itineraries, and it’s clear we fell short in this area during your trip.
We’ll be working closely with our lodge partners and ground team to improve the handover process and ensure that our guests receive detailed briefings, clarity on guide arrangements, and any outstanding payments or activity information well in advance.
Thank you again for your honest review. It helps us grow and continue to provide the best experiences possible. We hope to have the opportunity to host you again — with even better communication from start to finish.
Warm regards,
Client Relations | Thiam Travels