Serengeti Silence Team
Serengeti Silence
- Office In:
- Size:
- 5-10 employees (Founded in 2023)
- Member Of:
- TTB & AMREF
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $130 to $600 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SG
Email Yann | 35-50 years of age | Experience level: 2-5 safaris
Do not book the Luxury Package, it falls well below other agencies standards
I will stick to the facts so this review is not biased. We booked the Luxury Package on SafariBookings.com, but Serengeti Silence (linked to the sister companies Serengeti Smile and Stars, same boss) did not deliver the luxury standard offered by other agencies.
The positives:
- Amazing wildlife.
- Knowledgeable guide.
- Nice hotels.
What went wrong:
- Lunch quality: Our first lunch was a barely edible sandwich box, while many other groups received hotel-prepared meals with hampers, cutlery and tablecloths. After I complained, they reluctantly upgraded us but responded defensively and made us feel guilty for expecting the standard that other agencies offered.
- Vehicle condition: The windshield was already cracked on pickup day (see photo), a safety concern on rocky roads. The phone charger was also broken.
- Unnecessary detour: We lost nearly 1h stopping at their office over an alleged unpaid balance. Everything was already settled, and they later said the stop was only to collect lunch boxes, which could have been collected before picking us up.
- Poor preparation: They forgot to provide binoculars on the first day.
- Last-minute surcharge: A few weeks before departure, they charged an extra $80 per person (including children) due to fuel prices, despite our signed quote and deposit. We had no real option but to pay or cancel.
For these reasons, I cannot recommend this agency. Their unprofessionalism irretrievably marred what should have been a dream safari.
