Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 3
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-3 of 3 Reviews
Emma Benitha   –  
Hong Kong HK
Visited: July 2025 Reviewed: Aug 11, 2025

Email Emma Benitha  |  20-35 years of age  |  Experience level: 2-5 safaris

Reliable, Transparent and Punctual
5/5

It's our second year working with Ikaze Rwanda Tour and Travel! From the very beginning, their team, especially Mr. Yves and Mr. Anaclet, was incredibly reliable and transparent in all our communications. Every detail of our safari was clearly explained, and our specific needs were met with professionalism and kindness. The guides were punctual, knowledgeable, and genuinely passionate about wildlife, making our adventure both safe, educational and fun. We truly appreciate the team for always welcoming our big team of 100+ people.

If you’re looking for a trustworthy and dependable safari operator, I highly recommend them—their service is expectational!

Michael Newhouse   –  
United Kingdom UK
Visited: January 2025 Reviewed: Aug 29, 2025

Email Michael Newhouse

Ikaze made me feel at home in Rwanda and in Uganda
5/5

I came to Rwanda with my girlfriend in January 2025. We wanted to experience the country, but didn't know where to begin. Ikaze Tours was able to plan us the perfect trip and Yves the owner was so helpful every step of the way. Ikaze suggested 3 different itineraries based on our interests, and we were able to chose one and make small adjustments to fit our schedule which made the planning so much easier! The tour was affordable and saved us so much in terms of stress-free travel and convenience.

The tour was perhaps the best trip we've ever taken (ask my friends - I'm still telling the stories). Rwanda is super safe and beautiful, and all of the travel Yves planned for us went smoothly. The drivers and guides were always on time, professional and nice to talk to. Anaclet taught us about the animals on our safari, and even taught me how to say hello and thank you in Kinyarwanda (muraho and murakoze). When we had the road journeys to Uganda and back (it was maybe 3-4 hours, not too bad), the tour company chose a time when the border point was less busy, so we passed through without waiting in queues. Handy!

Ikaze's service was amazing and we felt taken care of. For example, when we wanted to change plans to extend our stay in Nyungwe Forest, we just asked Yves directly and he arranged it for us, no fuss!! And then, after I discovered that I left my medication at a different hotel two days prior, Yves managed to find a pharmacy in Kigali that would take my prescription and sell me an exact replacement.

We highly recommend Yves and Ikaze tours. Murakoze for the adventure of a lifetime!

Jacqueline   –  
Kenya KE
Visited: March 2024 Reviewed: Sep 2, 2025

Email Jacqueline  |  35-50 years of age  |  Experience level: 2-5 safaris

They exceeded all expectations with their seamless organization, and expert guides.
5/5

My experience with Ikaze was truly exceptional. Every detail was meticulously planned, from the seamless communication before I left home to the personalized service we received on the ground. They are a reliable and trustworthy company that delivers incredible value for your money.

Communications and Service
From the initial inquiry, the communication was clear, prompt, and professional. The team was always available to answer our questions and provided a wealth of information that helped me feel prepared and excited. Once the tour began, our dedicated guide was a true expert. They were not only incredibly knowledgeable about the local culture, wildlife, and history, but also went above and beyond to ensure our comfort and safety. Their passion for the region was contagious and made every day an educational and enriching experience.

Value for Money and Reliability
The value we received for the price was outstanding. The package was all-inclusive with no hidden fees, and everything from accommodations to transportation was of the highest quality. We were particularly impressed with the company's reliability—every transfer was on time, and every part of the itinerary was executed flawlessly. They have a proven reputation and their ability to handle all the complex logistics of a gorilla trekking tour gave me complete peace of mind.

The Gorilla Trekking Experience
The gorilla trekking itself was a once-in-a-lifetime adventure, and Ikaze's expertise made it unforgettable. I was well-briefed on what to expect and what to bring, and their on-the-ground team, including the local guides and trackers, were absolutely incredible. The hike was challenging but rewarding, and the moment we came face-to-face with a gorilla family was breathtaking. We had a full hour to observe these magnificent creatures in their natural habitat, a profound experience that words can't fully capture. The operator's commitment to responsible tourism and conservation was evident, making us feel good about our contribution to protecting these endangered animals.

We wholeheartedly recommend Ikaze to anyone seeking an authentic, well-organized, and deeply meaningful travel experience.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 3
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
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