Reviews

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Lisa from USA who works in customer service   –  
United States US
Visited: January 2015 Reviewed: Mar 23, 2015

Email Lisa from USA who works in customer service  |  Experience level: over 5 safaris

The review below is the personal opinion of Lisa from USA who works in customer service and not that of SafariBookings.
Extremely disappointing with a lack of respect and courtesy from driver-guide
1/5

Driver/guide Haron was rude to us, rolled his eyes if we asked to have the engine turned off to watch wildlife, and raised his voice at me when we chose not to visit a Maasai Village (perhaps he was not getting a cut of the $100). I trusted to go with this company as the Mt Kili guide had been recommended to me had set this tour up; this was a mistake and despite the Kili guide tipping Haron $100 in advance to take good care of me, the customer service was poor. Perhaps Haron was not expecting to be called out on Dec 31 New Year's Eve . . . regardless, the other couple and myself treated poorly.

Jerry   –  
United States US
Visited: December 2014 Reviewed: Jan 8, 2015

20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Jerry and not that of SafariBookings.
Avoid this company at all costs
1/5

I recently did a 4-day Safari with World Tours and Safari in the Serengeti and Ngorogoro Crater. It was a once in a lifetime experience that this company continually tried to sabotage. I booked three months in advance to go to Tarangire, Serengeti, and Ngorogoro. When I arrived in Arusha, the manager Richard changed my itinerary so I never made it to Tarangire. Then, he tried to cut my Safari short by one day so we could drive a separate party to the airport. When confronted after the trip with these complaints, Richard was rude to myself and my family. He never even addressed our concerns as we attempted to talk to him in a calm manner. I later found out he suspended the driver for our trip, who was by far the highlight of the trip and pleasure to be around.

If you are looking to book a safari, just avoid this company. There are plenty of great companies out there operating similar safaris that there is no need to deal with Richard and the hassle of World Tours and Safaris.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 137
  • 4 star 34
  • 3 star 6
  • 2 star 1
  • 1 star 4
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  • All corporate and/or tour info is provided by World Tours & Safaris Tanzania, not SafariBookings
  • The tours offered by World Tours & Safaris Tanzania are subject to their terms & conditions