Fabio Gerofke & Christian Pelser
Ngala Wilderness
- Located In:
- Size:
- 1-5 employees (Founded in 2022)
- Tour Types:
- Specialized photographic safaris (Mid-range & luxury)
- Destinations:
- Price Range:
- $268 to $1,609 per person per day (USD, excl. int'l flights)
Reviews
Email Rob | 65+ years of age | Experience level: over 5 safaris
Trip cancelled with just 2 weeks notice. Still awaiting full refund
After 3 months, reluctantly, I feel I have no choice to post this review about my experience with Ngala Wilderness.
Last April, I booked and paid in full for a 2-week, photography based, trip with Ngala Wilderness at their base in South Africa, commencing 18th October 2025.
Two weeks before I was due to go, I received an email notice of cancellation, the reason being that the other 3 participants had cancelled, and it was no longer viable to run anymore.
Whilst I was hugely disappointed and had to quickly find an alternative trip, I was promised a full refund, which being Ngala’s decision to cancel my trip, you would naturally expect.
After 6 weeks (and much hassle), I received a part payment in mid-November – about 45% of the value of the trip. I am still waiting for the balance. And this is despite ongoing and protracted communications with the Director of Ngala Wilderness and promise of settlement.
I have spent a huge amount of time exchanging emails and WhatsApp messages with their Director. A lot of unsubstantiated reasons why I was not being fully refunded. Paypal being an easy option for them.
I feel I have been incredibly patient but it’s been over 3 months - it’s now January 20th 2026. It is totally unacceptable to withhold my refund for this trip.
I ca provide complete proof and documentation of my statement above.
Email Kenneth | 50-65 years of age | Experience level: first safari
Attentive, knowledgeable, amiable, and professional.
A very memorable trip, with lots of opportunities for Wildlife Photography and beautiful Landscapes.
Accommodations were good, the food was wonderful.
Lots of comradery, made new friends to stay in touch with.
Great communication with our Guide and with our Chef.
