MJ Safaris & Adventure
- Office In:
- Size:
- 20-50 employees (Founded in 1984)
- Member Of:
- TATO & EAWLS
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $230 to $990 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SE
Email DHXStockholm | 20-35 years of age | Experience level: first safari
Catered to your needs
A great operator with a good network and knowledge of the surroundings. I was travelling solo and went on a 5D/4N safari with MJ and was absolutely delighted with the experience. With prompt reply, competitive prices and a new and reliable car (something essential when out on a bumpy road) all my needs were looked after. Of course, there are always things happening out of your control and we did encounter them, however their mindset of always being able to solve problems and make sure that you don't end up dissapointed is the key. I would go with these guys again if I had the chance. Thanks Jackson for arranging this trip!
Email Holly Williams | 20-35 years of age | Experience level: first safari
Refund
I have previously written a review about the difficulties I had on my safari. However, the company have since apologised once again for the mix up with the vehicle on the final day, and have refunded me the cost of the final day, which is a generous response to a genuine mistake. This also makes me feel sure that the experience I had is not at all the usual quality you can expect from them, as reflect in the other very glowing reviews below! Thanks to Jackson for sorting this out.
Email Char | 20-35 years of age | Experience level: first safari
Cheap Safari but rubbish organisation
The safari may be cheap but we lost a lot of time because of lack of organisation between the office and the guides on site. Our itinerary changed every few hours and th guides were pretty confused about who was going where and which day. Everything was planned last minute, basically an hour before we were due to depart somewhere. Leaving in the mornings to go to the parks was always an hour later as the guides needed to get money or pack things or prepare our lunch despite assuring us we would leave at the time we asked and hence waking up extra early so we could be in the park as soon as possible. It was budget but we actually wanted to et to the parks. Our car broke down on the first day so we only got an afternoon game drive. The many guides we had were mainly drivers. At least they had good mechanical skills to fix the car. Th food was really nice though and the tents not to bad with a semi mattress which was quite comfortable. The campsites were good as well. The organisation of our hotel after the safari was also good and we stayed in really nice places. Overall, go for budget joining safari if you don't mind wasting a lot of energy trying to get to the parks and yelling everyday with the driver to leave at the right time and get things moving! We are told all budget joining safaris are like this.
Once in the park everything is amazing, you just need to get there!
Email Holly Williams | 20-35 years of age | Experience level: first safari
Poorly organised, vehicle not as advertised, terrible communication
I did a three-day safari organised through MJ. It was a really disappointing experience in terms of the organisation, and not matching what I actually paid for. I contacted the company afterwards and was impressed by Jackson's swift explanation, apology and offer to partially refund the cost - but after successive emails and excuses from them went quiet, and never actually did refund me, which is a really poor way to run a business.
I am aware joining safaris are liable to be a little slow and chaotic, and I was patient about this - even when I nearly ended up being taken to a different country! But not being provided with the agreed kind of vehicle on the final day made me feel like I needed to officially complain.
On the first day, on arriving in Arusha, I was put on a bus that was going to Kenya - and only realized it wasn't the right vehicle when I was asked for a passport! No-one from the shuttle bus transport company knew anything about a safari. This was alarming, as a solo female traveler suddenly in a different city, not knowing where to go.
After being driven around for a while by a taxi driver who had no clue what was happening, I had to use my international data roaming to get online to find MJ Safaris number, which cost me a further $10. No phone number was provided when booking. I was then taken to the correct hotel to join a safari group, but it was not a great start!
On the second day, I was told to get up for breakfast at 6am. After waiting three and a half hours, we finally left at 9.30am. This was frustrating.
On the third day, again there was a delay at the campsite, as my driver struggled with a card payment. At the entrance to Lake Manyara, we again waited for a further hour - something to do with the card, or it being a Sunday? It wasn't clear. Again, this delay was frustrating.
Worse, however, was that the car I was in was not a Land Crusier 4x4. It was just a taxi. This meant the windows were blacked out, which was not good for viewing animals. There was a sunroof, but of course it was open to the sky. The sun was very fierce, and I had to avoid it to prevent getting sunburnt, which also made things difficult. They did not have any binoculars, which made viewing animals more difficult. You couldn't stand up when the vehicle was moving, as the sunroof was not padded. I also had safety concerns given there were animals such as baboons who might have jumped in! Finally, the vehicle was clearly unsuited for some of the roads/rivers it had to travel on; it was a very bumpy ride, and the driver was evidently nervous about driving through water.
The driver did a really good job, all things considered, but the booking specifically stated it would be a different vehicle.
I was very disappointed by the disorganization of the trip, but especially the fact that it deviated on the last day from the vehicle as advertised and paid for.
MJ Safaris explained when I complained afterwards that all this was because a group had cancelled at the last minute, and so I had been subcontracted out. I appreciate mistakes can happen, and appreciated their response, which offered to refund the cost of the final day. But it was doubly frustrating to be offered compensation and then just to have follow up emails completely ignored.
Email Damian | 20-35 years of age | Experience level: 2-5 safaris
Avoid these guys!
I have never written an online review but feel I should.
As soon as I paid my deposit communication suddenly went very quiet and I had to send several chaser emails to find out what was going on.
Finally a day before we were due to start I received an email 'Pick-up at 6.30am'. 6.30am came and went and at 7.30am I finally received an email response saying 'Call driver 07xxxxxxx'. Not even an apology. You can imagine how stressful this was morning was! When I spoke to the driver on the phone he explained that one of the guests on our safari had a delayed flight and was waiting at the airport. When I met the others they said they all arrived the previous day! Other than that, they hadn't prepared the vegetarian option for lunch which I had requested.
The second day brought more dramas. After being told to wake up at 7am for an 8am start we were all extremely frustrated to find the driver had disappeared. He eventually came back at 10am and explained that his boss hadn't put the funds on his company card. We missed out on 2 hours in the Ngorongoro crater because of this.
We were promised extra time in Serengeti to compensate for this but on the 3rd day exactly the same thing happened! The driver even asked if anyone could pay the balance on their card and that his boss would refund through the web!
I know they offer extremely cheap packages but no saving is worth the stress of waiting around to get into a park on a once in a life time trip. Pay a little bit more and avoid MJ Safaris."