Reviews
AE
Email Priyanka | 35-50 years of age | Experience level: first safari
Good service but incredibly expensive - some costs could have been avoided
The service was seamless and prompt. Thought I felt that some costs could have avoided.
For example, I had a driver and car booked to pick up from airport and take me straight to Naivasha. After a night's stay in Naivasha, I headed to the Mara for 3 nights. The camp where I stayed had its own vehicle to take me for the game drives. This was not known to me as I was a first time traveler. Africa Keys car and driver stayed there for 3 nights in that camp AT MY EXPENSE. The guy and the driver could have gone back to Nairobi and returned for pickup.
By the time I realized it, it was already too late. I ended up paying for the parked vehicle and the driver for all 3 nights.
The last night stay at Nairobi wasn't great. The suite was a cramped one bedroom suite for a family of 4 , two adults, one 13 year old and 7 year old.
Considering the amount I paid, I was expecting a 2 bedroom suite.
Please be clear about what you are being charged for and the deliverables.