Reviews
SE
Email Petra K | 35-50 years of age | Experience level: first safari
Lovely, well organized trip with Africa Keys
We traveled a family of 6 with 4 "children" between 13-13. Everything worked smoothly, transports, communication etc. We had a wonderful trip to Masai Mara with an excellent guide. All accomodations picked by Africa keys were great! Train trip to Mobasa was great but the trip from Mombasa to Diani beach was long due to (unexpectedly long) lines to the ferry. I heard a bridge will be built soon to overcome this problem. I like trains so we planned to take the train back to Nairobi too, but flying back to Nairobi, as suggested by Africa Keys, was much better! Overall I can recommend this company. Safaris are expensive but in total we think this was good value for the money.
CA
Email Andrew | 20-35 years of age | Experience level: first safari
Amazing Experience All Around
Trip of a lifetime. My wife and I visited Tanzania and Kenya on a 12 day Safari trip with Africa Keys - it was our honeymoon. The staff was amazing in helping us organize the trip, working through various options before we settled on the final itinerary.
Both our guides in each country were phenomenal - extremely nice, super knowledgeable and enhanced the experience significantly. The resorts we stayed at were all first class and the Africa Keys staff organized everything brilliantly, allowing us to just enjoy the beauty of the parks/resorts.
We would highly recommend planning a trip with Africa Keys. We honestly couldn't point to a single negative about the company or the trip - it was perfect.
CA
Email Maria | 20-35 years of age | Experience level: first safari
Unforgettable honeymoon trip thanks to Africa Keys!
We had an amazing honeymoon in Kenya and Tanzania thanks to the African Keys team! This being our first time to the African continent, my husband and I had no idea how to even start planning our trip and we’re so thankful for the guidance that Aparajita and the Africa Keys team provided. All our questions were answered, and we feel that the itinerary that was put together for us was perfect and covered a large part of Kenya and some of Tanzania as well! We felt the cost was well worth how much we got to see and do (compared to other tour company quotes that only covered Kenya and were the same cost). The team was also very helpful and flexible to move our original dates and bookings (due to COVID), and the process was seamless.
Our guide Raphael was fantastic – knowledgeable, passionate about wildlife, funny, friendly and great spotter of animals – he really made our trip unforgettable. We woke up so excited to start our early mornings on game drives and could have done 20 more days of game drives alone. Even long drives between hotels ended up being lots of fun, and we learned a lot about Kenyan culture and history.
We stayed in a great range of tented camps and hotels with amazing properties - all had wonderful staff that made our trip so memorable.
We really fulfilled a bucket list dream vacation, and we can’t wait to be back. Thank you to the Africa Keys team for your wonderful planning to give us memories for a lifetime!
AE
Email Priyanka | 35-50 years of age | Experience level: first safari
Good service but incredibly expensive - some costs could have been avoided
The service was seamless and prompt. Thought I felt that some costs could have avoided.
For example, I had a driver and car booked to pick up from airport and take me straight to Naivasha. After a night's stay in Naivasha, I headed to the Mara for 3 nights. The camp where I stayed had its own vehicle to take me for the game drives. This was not known to me as I was a first time traveler. Africa Keys car and driver stayed there for 3 nights in that camp AT MY EXPENSE. The guy and the driver could have gone back to Nairobi and returned for pickup.
By the time I realized it, it was already too late. I ended up paying for the parked vehicle and the driver for all 3 nights.
The last night stay at Nairobi wasn't great. The suite was a cramped one bedroom suite for a family of 4 , two adults, one 13 year old and 7 year old.
Considering the amount I paid, I was expecting a 2 bedroom suite.
Please be clear about what you are being charged for and the deliverables.
Email Zak | 35-50 years of age | Experience level: over 5 safaris
The booking was seamless, and I got value for money as their services were exceptional, thumbs up
Excellent. The tour guide was well versed with tourist attraction and history of the Maasai Mara. We managed to see a lot of animals during the tour plus the accommodation was comfortable.
Email Jackie | 20-35 years of age | Experience level: first safari
They were incredibly reliable, had no hitch despite being in a foreign country. Super amazing guys.
Their communication is quite efficient and reliable at all times. On tour they exceed one's expectations and standards. They make the tour very easy, relaxing and smooth. Saying they are the best Is an understatement.
Email Alexis | 35-50 years of age | Experience level: 2-5 safaris
I had an outstanding experience
I had a complete compensated dream after taking safari with Africa keys,according to other experience I had before,all was timely and super,thanks team,.
AE
Email Sneha | 35-50 years of age | Experience level: 2-5 safaris
Low capacity to provide good services
This tour company is misleading and does not stand upto the commitments it’s promised.
They portray an incorrect picture inspite of knowing client expectations and mislead them by lies. They do not have capacity of good and professional services. Once you’ve paid and are on the tour they do not respond to any of your concerns. They portray a different picture and provide sub standard services.
Also they withhold information which comes as a surprise later on the tour and which is disappointing while you are there and stressful as well.
It’s a marketing gimmick and if you do go ahead with them still make sure to put everything on paper. Example
Food
Conveyance
Itinerary
Professional guide
Accommodation expectations
Be clear about everything they don’t stand up to their commitments.
Email Thomas | 20-35 years of age | Experience level: over 5 safaris
Africa Keys...the best
I went to the mara in January with Africa Keys and everything was just clockwork.
Their cars, driver-guides and choice of accomodation was excellent throughout.
And the Manager was always free to receive our calls whenever we needed clarification.
I will definitely tell my friends to book with Africa Keys.