Alliance Destinations - Kenya
- Located In:
- Size:
- 5-10 employees (Founded in 2011)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
US
Email Justin | 35-50 years of age | Experience level: 2-5 safaris
Great Safari but Problematic Management
The safari, in and of itself, was great. Our accommodations were good, our driver/guide George was fantastic, and the parks were unbelievable. The only negative about the safari itself was there was too much driving -- no matter what company you use you should confirm driving times before signing up.
My gripe is with how our safari was managed:
1 -- The order of parks that we visited was switched last minute and without my approval. I found this out after I sat down in the jeep on the first day. This is totally unacceptable. James and I even discussed this option months before and decided against it. This is bordering on breach of contract.
2 -- James's communication left something to be desired. At first, James was super prompt, always responding within a day. As we closed in on the trip, he took multiple days to reply to different questions, and when I asked the name of our driver he didn't bother replying. This all left me sketched out and worried that we were being scammed.
There's too many safari operators out there to bother with a company like this one...
Reply from Alliance Destinations - Kenya
Posted on Jul 19, 2019Jambo Jruby19 and thank you for taking the time to share your feedback. Please accept my sincere apology once again for not informing you when we changed the start/end order of the safari that saw you start the safari in reverse. We had the advance groups of the Wildebeest migration approaching the Masai Mara reserve and we had hoped that the change would see you in the Masai Mara in time for some action. It's pleasing to hear that despite the changes you had a wonderful time on safari with our guide George. We hope that you will visit again and allow us to exceed your expectations.