1. Booking & Reservation
Booking Confirmation: Outline that the booking will be confirmed once payment is received, and specify any deposits required.
Availability: Mention that availability is subject to confirmation and may change depending on seasonal demand or other factors.
Special Requests: Include a clause that any special requests (e.g., dietary restrictions, room preferences) are subject to availability.
2. Payment Terms
Payment Schedule: Specify the amount required for booking, the due date for the balance payment, and acceptable payment methods.
Currency: State the currency in which payments will be processed.
Late Payment: Define any penalties or cancellation terms if the balance is not paid by the due date.
3. Cancellation & Refunds
Cancellation Policy: Outline how far in advance customers must cancel to receive a refund (e.g., a 30-day cancellation policy for a full refund).
No-Show: State that customer who do not show up for the booked tour without prior cancellation may forfeit their payment.
Force Majeure: Include provisions for cancellation due to events beyond control (e.g., natural disasters, political unrest).
4. Tour Inclusions & Exclusions
Inclusions: List what's included in the safari package (e.g., meals, accommodation, transportation, park fees, guide services).
Exclusions: Clarify what is not included (e.g., personal expenses, tips, optional activities).
5. Health & Safety
Health Requirements: Inform guests of any health requirements (e.g., vaccinations) they must meet before booking.
Travel Insurance: Recommend or require travelers to have travel insurance covering medical expenses and trip cancellations.
Safety Measures: Explain the safety protocols, especially related to wildlife interactions and the terrain.
6. Responsibility
Liability: Outline the company’s liability for any accidents or injuries that occur during the safari.
Behavioral Expectations: Inform customers of behavior expectations (e.g., respecting wildlife, following the guide's instructions).
7. Changes to Itinerary
Alterations: Specify that the company reserves the right to change the itinerary due to unforeseen circumstances (e.g., weather conditions, wildlife sightings).
Refunds for Changes: Clarify whether guests will be entitled to refunds if changes are made to the tour.
8. Travel Documentation
Passport & Visa Requirements: Specify that travelers are responsible for ensuring they have the required travel documents (passports, visas).
Travel Restrictions: Highlight any country-specific entry requirements (e.g., COVID-19 restrictions).
9. Governing Law & Dispute Resolution
Jurisdiction Mention the country or region whose laws govern the terms and conditions.
Dispute Resolution: Outline how disputes will be handled (e.g., arbitration, mediation).
, or group tours).
