Leisure Escapes Safaris Terms & Conditions
Payment:
A deposit of 50% of total safari cost is required at the time of booking confirmation and balance being payable at or before safari start.
You may also choose to pay full safari amount at booking confirmation if you prefer.
You may also pay on-line or locally by credit / debit card. Please note a 3.5% surcharge applies.
Visa/MasterCard accepted.
If you decide to make payments by bank / wire transfer you are required to include bank charges incurred on transaction.
*CAUTION!
Please note that our company bank accounts are located in KENYA only. Leisure Escapes
Safaris does not own bank accounts in any other City/Country outside Kenya.
Safari Tour Cancellation Charges:
Leisure Escapes Safaris booking / cancellation conditions are determined by the fact that once hotel, Safari lodge/ camps, local domestic airlines or services are booked on your behalf, we shall incur a cancellation fee if we are required to cancel the booking. We try to keep such cancellation charges to a minimum and they apply as follows calculated as a percentage of the total price:
• Cancellation up to 60 days prior to commencement of the safari: 5% administration fee
• Cancellation up to 45 days prior to commencement of the safari: 20% cancellation charges / Peak season Safaris: 60% cancellation charges
• Cancellation up to 30 days prior to commencement of the safari: 40% cancellation charges / Peak season Safaris: 100% cancellation charges apply, Zero refund
• Cancellation up to 15 days prior to commencement of the safari: 60% cancellation charges / Peak season Safaris: 100% cancellation charges apply, Zero refund
• Cancellation up to 14 days or less before commencement of safari – Zero refund, 100% cancellation charges apply.
• Refunds due to you in the event of safari cancellation can only be credited to the original credit / debit card used in making of initial payment, if within 6-months of paying. If the period is longer than 6-months refunds will be made directly to the traveler's bank account.
NB: Same applies to reduce in length of stay or reduced in numbers.
Safari price:
Included are all expenses in respect of safari vehicle, driver guide as per itinerary, meals while on Safari, accommodation, entrance fees to National parks and game reserves.
Safari transport:
Tour cars, pop up top Safari minivans, pop up top 4×4 Land Cruiser Jeeps will be provided depending on the tour program/itinerary and number of tour participants. The company reserves the right to employ the services of same standard sub-contractors.
Safari accommodation:
Based on two persons sharing in a twin room / tent. Single rooms are provided at an additional cost (single room supplement). Hotel /lodges / tented camps are named as an indication of category and accommodation may be reserved at same standard hotels/lodges/tented camps. In this case, you shall be notified on your safari accommodation in advance.
Alteration to tours:
The company reserves the right to alter arrangements or cancel the operation of a scheduled tour should conditions necessitate.
It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded.
Prices are based on tariffs and other operational costs prevailing at the time of printing.
Liability:
The company and its agents act only as agents of the tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner.
The company liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and no other country.
All claims are subject to the jurisdiction of the courts of the country in which the actions arises.
The company reserves the right to employ subcontractors for all or part of the services.
The company shall not be held responsible for any loss or damages to luggage.
Issues/Complaints on Safari:
Any complaints that may arise during safari travel should be communicated immediately or as it happens, to Leisure Escapes safaris (in writing via email/whatsapp) for on-site attention, verification and immediate correction.
A summary of the complaints (in case not addressed on site) shall be communicated to the company in writing within 30 Days of completion of Safari tour for necessary action.
The complaints/issues raised shall be investigated and addressed within 30 days of formal complaint/issue receipt.
