Outerworld Tours And Safaris

4.4/5 – 10 Reviews

$940 pp (USD)

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Outerworld Tours And Safaris

Outerworld Tours And Safaris

4.4/5  
(10 Reviews)
Office In:
Kenya Kenya
Size:
10-20 employees (Founded in 2006)
Tour Types:
Custom budget & mid-range tours that can start every day
Destinations:
Kenya KE
Tanzania TZ
Uganda UG
Outerworld Tours And Safaris

East Africa's best premier tours and safaris partner, for best of holidays and trips in Kenya, Tanzania and Uganda. With us, you experience the great Masai Mara, Serengeti, short trips and excursions in Nairobi and Mombasa, Lake Nakuru and Manyara, Mtnya and Kilimanjaro, Ngorongoro and other game parks and reserves.

Reviews10

Offers great-value, budget-friendly trips and super responsive communication.
5/5

We booked a 6-day Masai Mara, Lake Nakuru and Amboseli safari and were overall very satisfied with our trip. We got very lucky and managed to see the Big Five!
A huge shoutout to our guide Mike, who truly made the trip special, spotting animals in unexpected places and answering our never-ending questions.
As for the accommodation, it was very comfortable and great value for the price range. I can highly recommend booking with Outer World Safaris!

It was not a very good journey.
2/5

On May 28th, the manager of the travel agency sent me a quotation via email and added me on WeChat. On May 30th, we first confirmed our arrival and departure times on WeChat. On May 31st, after finalizing the hotel and other details, we paid the deposit to complete the reservation. On June 1st, we sent her the specific arrival time (13:40 on the 22nd), flight number, and other information for the second time. Apart from asking for the itinerary, there was no other communication in between. However, on June 19th, two days before departure, she suddenly informed us that our arrival time was too late to catch the first day's itinerary and that we would need to pay a private transfer fee of $300. Initially, she explained that she had assumed it was 2am, but after seeing the chat record I provided showing 13:40, she said she had thought it was the departure time. Finally, she claimed that we only informed her of the specific arrival time after the reservation was finalized. In summary, she ultimately admitted it was a mistake and apologized for it, but we still had to pay an additional fee of $200!!

We have questions about this. Regarding the arrival time, we provided it multiple times before and after the reservation, even providing the flight number. Why wasn't it confirmed earlier? Why was it only raised when all hotels were booked before departure? We believe that $200 is not a cost we should bear.

As compensation, the manager offered us a complimentary tour of the Marseille market. However, this was not discussed with the driver in advance, which led to a lengthy communication breakdown between us and the driver on the final day. The driver claimed he was unaware of this additional itinerary, as it was not listed on the schedule. Although he eventually took us there, we felt extremely exhausted and the entire communication process was far from smooth.

Due to the overpayment of $200, we did not provide an additional tip to the driver. It was stated that tipping the driver was not mandatory, but when we finally left, the driver made very impolite facial expressions and gestures in public towards our failure to tip him. We felt very hurt!!!

In short, it was an unpleasant journey.

Reply from Outerworld Tours And Safaris
Reply from Outerworld Tours And Safaris
Posted on Aug 18, 2026

Thank you for sharing your concerns. We sincerely apologize for the inconvenience and frustration you experienced.

We would like to clarify that our scheduled departure time is 8:00 a.m If a client’s arrival is after the scheduled departure time, the additional arrangements required to join the itinerary may incur an extra charge for private transfer to join the other group which would be in Masai Mara alreadly. Alternatively, clients may choose to stay in the city and begin the tour itinerary the following day. We understand that this should have been explained and confirmed more clearly in advance.

As a gesture of goodwill, we offered the complimentary Masai Market visit at no additional cost.

Regarding the tipping issue, the guide did not ask you for a tip, and tipping is entirely optional. We also cannot determine or control a person’s facial expression. It is possible that the guide was simply tired, as this was the end of a long trip. Nevertheless, we are sorry if his expression or gestures made you feel uncomfortable or disrespected.

We appreciate your feedback and will take it seriously, particularly regarding clearer communication of departure times.

A good itinerary and a good travel agency
5/5

I was very happy for my birthday trip to Kenya. I saw the lion family eating and sleeping, the leopard mother taking care of the children and the elephants of Amboselli. I felt that I saw more than a hundred elephants. I was very happy every day. I was especially grateful to the travel agency for helping me hold a birthday party. It was the first time I traveled abroad alone for my birthday. It was a very memorable experience.

the service is great and the price is worthful
5/5

This is a great trip. The service of the driver and guide is very good. They are very responsible. The whole trip experience is great. I will recommend it to my friends.

A nice tour
5/5

I had a 4 days tour with outerworld team, Masai Mara, Nakuru lake and Naivasha lake. I went there with my wife, and it was our first experience in Kenya and as a safari. It was very nice, well organized, and gave us the possibility to visit those areas mostly with a jeep and on somme short slots by feet (Crescent Island, Hell’s gate). Hotels were ok and as proposed in the offer. Contacts with the agency where very efficients and useful, always trying to find the good way to match our requests while managing a group tour. Result is a very nice tour for an amount that was competitive compared to the other offers I had received. But the game changer was clearly the availability and efficiency of my contact at the agency. Our driver has been nice too, looking for the best spots to see animals, and being really a guide at different steps.

Other Safaris & Tours16  – Offered by Outerworld Tours And Safaris

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  • This tour is offered by Outerworld Tours And Safaris, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rates will likely change.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.