This Tour Is Offered By
Safari Jeep ready for departure
Africa Marvel Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- Kenya Association of Tour Operators
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
KERWTZUG
Africa Marvel Tours is a premier East African safari tour operator, with professional safari experts organizing amazing tours in Kenya, Uganda, Rwanda and Tanzania/Zanzibar. Whether you’re looking for wildlife or cultural experience, travelling on a family safari holiday, with friends, or solo, our knowledgeable tour guides will take you on the best African adventures of your lifetime!
Reviews136
CN
Very trustworthy
We visited the Maasai for two nights. We stayed at the Lodge. It is a tented lodge with about 24 tents. The lodge itself and everybody that work there was great! The temp was very spacious and had everything we needed.
We went on two full day safaris and a half day safari during our time at the Maasai Mara. Our guide, Joe, was fantastic and we saw all of the big five animals. He was very willing to wait until we got our full fill of viewing of each animal. He also had a lot of information about the animals and the flora and Fana of the area. I’m a Sara was very beautiful and the safari were very relaxing. We enjoyed our time there.
Unreliable !
A tour group of 11 adults, we paid the full cost of a 12 days safari in Kenya and Tanzania. We had great tour guides and accommodation BUT, we waited for hours at the Tanzanian Border, there were no drivers to meet us. Our park fees for Serengeti had not been paid, more extensive delays until finally they were paid by a member of our tour group. We then found our Accommodation and Park Fees had not been paid in other locations. Despite frequent phone calls and many promises no payments were made without delays and pressure. We had to abandon our tour and return to Nairobi. We have had promises of refunds for our additional expenses, but so far no refunds have come from Africa Marvel.
In my experience, I felt deceived and misled by this company.
Our 12 day tour had some highlights (mostly the animals), but many lowlights including non payment for accommodation and park fees and extensive delays at border crossings.
We had paid in full for our 12 day tour prior to departure, but continually had problems with accommodation and park entry due to non payment by Africa Marvel. Every time I called them while on tour to find out the problem, the owner was at the bank trying to arrange finance to keep our tour running. It seems all the money we had paid was being used to keep the business afloat, and not provide the tours we paid for. Even our 4 day tour to Rwanda to see the gorillas was cancelled the NIGHT before we were due to leave, despite promises made during the previous week all was on track. It was finally admitted by Africa Marvel that they never made ANY of the bookings for this tour, despite taking our full payment. Everything they have been telling us was a lie - they have been behaving criminally and should be put out of business before they can take other peoples money.
Of course, they have promised (many times) to repay all monies owed to our group, but deadlines have come and gone, and they have made no real effort to repay, and we don't hold out any hope of seeing our money.
Do yourself a favour and steer clear of them.
Beware beware beware, never again
In a group of 11 and we all paid in full for a Safari holiday to African Marvel. Expecting a holiday to remember but what we got was their management not paying hotels, lodges and park fees and we lost big chunks of time where we should have been viewing Kenya and Tanzania wonders. What we got was hours waiting at park entries, or in hotels not being able to leave because the bill wasn't paid by African Marvel. Tourism is very important for Kenya and Tanzania but this experience has left a bad feeling and we have told family and friends our experiences, a nightmare of failed promises by management. That said the guides were amazing, hotels, lodges, food were also amazing. Even the guides weren't getting paid and relied on our daily tips to survive. So based on my experience, do not use this company, find a company that you can trust. Yes we paid in full but that doesn't guarantee a flowing, wonderful holiday with beautiful countries, animals and locals. Find a financial operator that does put your money into your holiday. Beware, please beware.
Update, now been over 3 weeks and no promised money has been transferred from African Marvel to our group. All words and clearly no action or no care!
Buyer beware, our trip turned into a nightmare of delays and non-payment of services promised.
I gave my review two stars to firstly acknowledge the great tour guides and hosts at our accommodation venues. The accommodation 'camps' were outstanding, the people went out of thier way to make us cared for, and the food was good and plentiful. The second star is awarded to the experience in the Game Parks themselves; animals appeared and behaved as expected. As a biologist, I could not have been happier with the experiences in these Parks. However, the integrity and reliability of African Marvel and their principle executives left a lot (everything) to be desired. It was humiliating for everyone to be waiting around at borders and accommodation sites for paymentd to be received from 'head office'. On the last occasion in Kenya, the manager of the site let us travel on and claimed that our accommodation at his beautiful site had been paid. We believe that this was not the case, and that he was being gracious rather than enduring the embarrassment of 11 of us being held 'hostage' to Marvels poor performance. As he said "this does not reflect well on our country".
