3-Day Masai Mara NR Safari Bliss

Reply from Ramesa Adventures

Thank you for taking the time to share your feedback regarding your recent Kenya and Tanzania safari. We are truly sorry to hear that parts of your experience did not meet your expectations. At Ramesa Adventure, we take guest feedback very seriously and appreciate the opportunity to respond and clarify a few points.


First, regarding the tire incident near Ngorongoro Crater: during your travel period, the region experienced unusually heavy rains, which significantly affected road conditions and caused several vehicles in the area to experience tire challenges. When this occurred, our driver worked to resolve the issue as quickly as possible. To ensure you did not miss the Ngorongoro experience, we arranged a complimentary additional game drive the following day with another jeep, and we covered the park entrance and concession fees again at no extra cost. This was organized specifically to help recover the lost game drive time from the previous day.

Regarding the guide change during your Kenya–Tanzania transit: according to the planned itinerary, the pickup from the border area was scheduled around 11:00 AM. Due to border procedures and traffic conditions on that day, the pickup took place closer to noon. We understand that waiting can be frustrating, and we sincerely apologize for the inconvenience caused. At the same time, our team was contacted by authorities at the border regarding photos taken in the customs area, which is restricted, and we assisted in resolving the matter promptly. We appreciate your cooperation at that time.

Concerning the situation on the final day regarding the $250 payment: after being informed of the matter, we followed up immediately. The driver later clarified that the request was connected to a visit to Village Market in Nairobi, which was not part of the original itinerary. Once the situation was clarified, the $250 was returned to you shortly afterward. We also arranged the opportunity for a Village Market visit later that day, although we understand you decided not to proceed with it.
Additionally, on your final morning we arranged a dawn game drive in Amboseli before your transfer to Nairobi, as requested, to maximize your safari experience before departure.

Regarding the camps and hot water mentioned in your feedback, we ensured that all the accommodations booked were the same properties that were selected and approved during the planning stage. When the hot water concern was brought to our attention, we immediately contacted the camp managers—even late at night—to follow up and ensure assistance was provided. The hotel management confirmed to us that hot water was available and that the issue was related to the water heater switch settings, which were initially switched the wrong way. According to the camp staff, they assisted in resolving this during your stay. During our follow-ups, when we asked whether the matter had been resolved, we were informed that everything was okay, so we were not aware that it remained a concern afterward.
We would also like to note that these challenges occurred only during the final two days of the safari, while the rest of the trip proceeded smoothly with successful game drives and experiences across Kenya and Tanzania, which we hope you were able to enjoy and appreciate.

We sincerely regret that the final incidents left you with a negative impression. Throughout the journey, our intention was always to respond quickly and provide solutions where possible, including organizing additional game drives and covering extra park fees to recover lost time.

Your feedback is valuable to us and will help us continue improving our operations and communication. We thank you for choosing to travel with us and wish you many wonderful experiences in your future travels.