This Tour Is Offered By
Sale manager in the office
Josana Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2021)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
-
KETZ
Customer satisfaction is our key element. Josana Tours we are Tour Company fully registered by the Government and ministry of Tourism. We offer quality in bound tour service in both Kenya and Tanzania. We have experienced and qualified staff to ensure we provide satisfying services to our clients.. Our services includes , Budget safaris, lodge safaris, luxury safaris, shot safaris, short excursions, mountain climbing including combined Kenya and Tanzania safaris.
Reviews56
CO
A professional and reliable tour operator that made our safari an unforgettable experience.
We had an amazing experience with Josana Tours from start to finish. Communication was clear, fast, and very professional, which made planning our safari easy and stress-free. The service exceeded our expectations – everything was well organized, reliable, and delivered exactly as promised. We had several guides during the trip, all of them knowledgeable, friendly, and always making sure we were comfortable and enjoying every moment. Sleeping in tents made the adventure even more special, as we could truly feel close to nature while still being safe and well taken care of. The value for money was excellent, and the wildlife encounters were absolutely unforgettable. Thanks to Josana Tours, our safari became a once-in-a-lifetime experience that we will never forget. Highly recommended!
CO
Wonderful. Nice. Amazing experience
All the schedule was on time. All the trips were good.
CN
The agent is very responsible
The itinerary was described in detail and the deposit was very reasonable. The initial communication was smooth. After we arrived, they described the itinerary and the details in between in detail. I felt that the service was very good.
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CN
Very careful agent, perfect.
From the initial communication to the final reception, everything was excellent. They responded promptly, even on weekends and evenings. They even helped me plan a birthday surprise for my friend, which was fantastic. The service was excellent.
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CA
Management good, drivers not
We went on a seven day safari in Kenya with Josana tours.
The positive side was Joseph (the manager). Very kind, flexible, responsive and professional before and during the safari. If the review was only about him, it would definitely be a five stars!
The downside were the two drivers we got (Sam and Joseph).
Just a few examples below:
- On the first day in Nairobi, they were one hour late to pick us up and bring us to the agency for the payment of the balance. As a result we arrived late at Masai Mara (in the program it said we were supposed to get there for lunch, we arrived at 4pm) with a very short safari.
- After that, they have been late (20,30,40 minutes) to pick us up in the morning every day except for one. Twice we faced the bizarre situation of having all tourists in the group waiting outside the hotel with the bags and the driver not being there.
- You get a driver, not a guide. Zero explanations on animals, parks, etc. the driver wasn't saying anything. In other jeeps we could hear drivers providing explanations and even having guide books on animals.
- For the full day safari, instead of leaving early in the morning (prime time to see predators) like you do with other agencies, they would make you leave the accommodation at 8:30. At Amboseli we were literally the last tourists left in the entire lodge waiting for the guide to go to the park and start the safari. Of course, no predators seen that morning. Same for the way back, instead of leaving the park in the late afternoon to see animals (predators in particular) before sunset they would make you leave at 4:30.
- One of the two drivers driving on the highway incredibly slow (being passed by all other jeeps and minivans) to save gas ( and complaining once about how much gas he had used).
- Broken seat belts on both jeeps. Not an issue inside the park but dangerous on the highway.
- One day, no water provided until mid-day (one liter per person was included). We had to write to the manager to finally get the driver to buy it.
- One day the driver brought us to a restaurant at 11am (lunch was included) and wanted us to wait in the parking lot for an hour for the restaurant to open rather than driving ahead and then stopping later (we still had 200 km to go) saying that all other restaurants on the way were too expensive.
- One of the drivers often texting and speaking on the phone while driving.
- Generally speaking, and more importantly, the feeling was that they would constantly try to reduce the time dedicated to safari, rushing you through. A couple of times we had to write to the manager essentially in order to ensure that the program was respected. As an example, at Nakuru they tried to have only a 2-hour game drive. Whilst for the drivers having a shorter safari is good (time, energy and gas savings), this is really bad for you as a tourist, as game driving and animals sighting is exactly the reason why tourists go to Kenya... You should just relax and enjoy the safari, not having to discuss with the agency about the program being followed when it comes to game drive time slots.
