This Tour Is Offered By
Our Directors standing infront of our offices.
The Shuttle Hospitality
- Office In:
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- Uganda Tourism Board
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
UG
The shuttle Hospitality commonly known as “The Shuttle” has rapidly become one of East Africa’s leading provider of tour & travel services and seeks to differentiate itself as the premier adventure, tour, safari & travel company in the Uganda.
Reviews27
Went above and beyond to make sure we had our dream honeymoon
My wife and I used Safari bookings to reach out to various companies regarding a trip to Uganda for our honeymoon, with a Gorilla trek in mind.
Bob was very responsive and helpful via whatsapp. He gave us useful advice on which airlines to book with and when would be a good time to fly to fit our itinerary.
We initially chose an 11 day excursion, but there were a few extras (viewing the shoebills and visiting Lake Bunyoni) which Bob was happy to add in and amend the itinerary accordingly without any issue.
When we landed we were greeted by Robert who made sure we got through security and had our luggage, and then we met Bob in the car park at the vehicle. We got driven to the hotel in Entebbe which was only a 15 minute drive and given the run down for the next morning. Bob made sure we were checked into the hotel and made sure we had everything we needed.
After a day in Entebbe seeing the Shoebills and doing the boat cruise on Lake Victoria, we met Francis, our guide for the rest of the trip.
Francis was excellent, he has a wide variety of knowledge about the wildlife and Uganda as a whole and it was great learning about the country from him and getting to meet many locals on the various activities. He has been a guide for years and can spot animals a mile off, so we got very lucky when out on drives having him at the wheel!
Francis is very easy going and made sure we had the best possible time. During the trip my wife mentioned she wanted to see Pangolins. Francis arranged for us to go to a Pangolin rehabilitation centre in Biwindi to make this possible. It was $30 each, and the Pangolins were super cute.
The lodges that Shuttle use are incredible, they are all so different and all of the staff at each place were very attentive and kind. Our favourite lodge had to be Elephant Plains. Martin who works there made sure we always had everything we needed and they had a kitten called Angel who was very cute!
I would recommend using The Shuttle Hospitality as they are a Ugandan company, and as such they use locals in each are to show you around and talk you through the various projects and communities. Getting to support the local guides and gaining insight into their lives was invaluable and a great way to get to know the country.
TOP TIP: You can draw out cash at various points during the trip. Francis was always happy to take us to an ATM en route. As we met a lot of locals it was always good to have cash on hand for tips.
It also happened to be my birthday during the trip, so the Shuttle arranged for people to sing happy birthday to me and a cake got brought out at dinner. It made an already fun birthday even more special.
I would highly recommend this company to anybody, and you won't regret booking with them. If you want to take a trip around Uganda, you should definitely be travelling with the Shuttle Hospitality.
RO
Much more than a tour operator
The guys from Shuttle have done
much more than a good tour operator, they have successfully resolved issues which were beyond their responsibility such as:
- our luggages were lost so we had no clothes for our first Safari. Francis provided full equipment and literally gave me the jacket off his back
- they somehow managed to transport our luggages once these were found via plane from Entebbe to the Bwindi jungle in 1 day with no additional cost!
- they managed changes of plans immediately (buying plane tickets etc) and with a smile on their faces.
I can say that without a doubt that they saved our whole trip. If anything goes wrong during your trip these are the guys you would want around. Thank you Francis! Thank you Bob!
IL
One of the best organized tours we have experienced.
Our tour for a couple in their seventies was organized to the letter according to our requests. Everything was well handled and went according to the plan. Bob was closely involved while planning our trip and especially during when we were on the road. The vehicle was comfortable enough considering the bad roads. Richard, the guide/driver was professional and very friendly and always attentive to our needs and requests. The success of our Gorilla and chimpanzee adventure is mainly attributed to the excellent organization of Shuttle Hospitality.
IL
Excellent tour operator who met all his commitments
Our aim was to travel to Uganda and specifically see Gorillas and Chimpanzees in their natural surroundings. We contacted several tour operators. Shuttle Hospitality was the most responsive and provided us with an custom-prepared itinerary that fully met our requests and needs. The flexibility of the tour operator was remarkable. We finally booked a 6 day tour which included reception at Entebbe airport, flights to Bwindi Impenetrable National Park and to Kibale National Park , reservations at excellent high level local lodges, local transportation at each site and reservation with the local authorities for the visits within the National Parks. The tour operator kept in touch with us throughout the tour and took care of all our needs. The driver/guide at both sites (same driver who drove from site while we flew) was truly excellent. The cars put at our disposal were first class. The tour was costly, but certainly worth its value. Shuttle Hospitality proved to be highly reliable and the correct choice. We recommend it highly to anyone planning a visit to Uganda..
Exceptional Service and Friendly, Responsive Guide
Our experience with The Shuttle Hospitality was exceptional. The experience was beyond our expectations! My wife & I have traveled extensively over the last 13 years but had yet to be to Africa and were unsure of how to spend this time. My wife worked with Bob from TSH to plan our trip to meet our desires, level of accommodations and length of stay. He did a great job planning this trip, and was very responsive answering questions and providing details as the trip date approached. We felt ready to travel when we left. TSH met us at the Entebbe airport upon our (late night) arrival and helped us complete the Visa process, get us to the hotel and coordinate details for the next day.
Our guide Francis was exceptional as well. Super personable, knowledgeable and seemed to know the other guides, hotel staff and people in general everywhere we went. We came to value this as he communicated with others and managed to find all of the animals we wanted to see. We also wanted to learn about the people of Uganda and culture, and Francis was a wealth of knowledge and gave us the community engagement we were looking for. We loved talking with the people.
TSH covered every detail associated with our trip, including booking an unplanned day room in Entebbe to help with our late departure (12:05am) at the end of our trip. They really made every effort to insure we were taken care of along the way. We have not experienced this level of attention from a tour company in the past. The end result was an outstanding trip full of great memories and pictures. I highly recommend this company!
