This Tour Is Offered By
We are premier safari provider and Beach Holidays
Jambo Masai Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- TALA, TRA & BRELA
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
-
TZ
Experience Tanzania with Jambo Masai Tours, Arusha's top safari provider. From Kilimanjaro's peaks to Zanzibar's beaches, we create custom adventures to suit your desires. Enjoy mountain climbs, beach safaris, and wildlife encounters. Book now and unlock Tanzania's magic.
Reviews41
SA
Good person
The trip was smooth and we made it in the end thanks to the whole team.
BE
5-days private fly-in safari - unforgettable - perfectly organised by a very considerate team
Choosing the right safari company among so many options can feel like a little bit of a gamble but Jambo Masai Tours gave us three from the start on a very good feeling of confidence. Of course, we were a little sceptical at first, but our experience turned out to be excellent from start to finish. Including the payment aspect went very easy; the advance of 30% is smoothly payed through Pesapal, the remaining balance was conveniently paid locally.
Raphael was in fact fantastic, already from the first contact on he was always there for you. He reassured us about everything before the trip and always replied to our messages and questions instantly, which really gave us peace of mind. The contact is very smoothly and nothing is too much to ask for.
Every day of our safari was perfectly organized, from the very beginning with a fly-in to the Serengeti/Seronera-airstrip, which is very handy and above all a very scenic and special little trip. We did Serengeti-Ngorongoro-Tarangire and saw so much more than we ever expected. From breathtaking landscapes to close-up wildlife encounters, so many different animals, included the big five. Yes, also the rhino that we were lucky to spot two times in the Ngorongoro crater, be it from quite a distance.
Brian, our driver & guide, was a perfect match for us and he was definitely a real expert. He handled every road and every situation with ease, and his knowledge about the animals, the parks, his magnificent country and its culture was impressive. You could ask him everything. Also agreeing on what you prefer to do or to see during each day is no problem at all. We had 5 very enjoyable days with Brian.
The mid-range lodges we stayed at each night were luxurious, spotless, extremely comfortable and clean - perfect places to relax after a day full of adventure. Each one had very friendly staff, offered great food and service as well as beautiful surroundings that made the experience even more special.
We can highly recommend this team - professional, friendly and truly passionate about what they do. A huge thank-you to Raphael and Brian for this perfectly organised 5 days without any worries, and for giving us three an unforgettable journey! The warmth and sincere care we received made it also feel so good.
Unforgettable safari with an agency that cares!
Jambo Masai Tours provided a highly professional and enjoyable safari to Amboseli, Tarangire, Serengeti National Parks and Ngorongoro Crater in October 2025. They were very responsive to emails and helped us to personalise our itinerary in advance of our arrival. Our guide Brighton was excellent and very knowledgeable and passionate about the animals, the landscape, and the culture of Tanzania. We learnt a lot and felt like we were welcomed to Tanzania by a friend. The lodges we stayed at were all fantastic, the food was delicious and even lunch was a hearty meal each time. The vehicle we travelled in was comfortable with lots of space, and we felt at home. If you are considering booking a safari with Jambo Masai Tours, do not hesitate, as you won't regret it! We had a trip of a lifetime and really felt considered and cared for throughout. Thank you Brighton, Raphael, and Hadija!
DE
6-Day Safari
Our 6-day safari was an absolute highlight. The three days we spent in the Serengeti were especially breathtaking and highly recommended. The endless open plains and incredible wildlife are truly unique. An unforgettable experience!
CA
Not communicating the facts.
After booking a 7 day Safari, i found out that day 1 of 7 only consists of checking in to your hotel although the itinerary clearly states that your adventure will begin after meeting the team. No team was ever met. Day 2 was no adventure either. After driving about 75 kms, we had breakfast then i was passed off to another tour company altogether. Day 3 and 4 were fine, but when it came to organizing my balloon trip, the driver new nothing about it. I had to text Jambo Masai Tours and connect them with the driver. After that, things did not get better. On the 5th day, my guide was returning to Arusha with all guests. I informed him that my Safari was for 7 days, not 5. He arranged for me to be transferred to another company, but by then, i was completely fed up an cut my Safari short by 2 days. I concidered requesting a refund, but i didnt want anything more to do with Jambo Masai tours.
Reply from Jambo Masai Tours
Posted on Oct 17, 2025Dear Colin,
Warm greetings from Jambo Masai Tours, and thank you so much for sharing your experience with us. We truly value your feedback and are sorry to hear that some parts of your safari did not fully meet your expectations.
We would like to kindly clarify that, as mentioned during your pre-safari briefing, Day 1 of your 7-day itinerary is an arrival day, dedicated to your airport transfer and hotel check-in, with no safari activities scheduled. The adventure officially begins the following morning after meeting the team for your safari orientation.
Regarding the joining (shared) safari arrangement, this was also explained during your briefing. Since this is a shared experience, we collaborate with a few of our trusted partner companies to ensure smooth logistics and guest comfort throughout the journey. This is a common practice among safari operators to optimize group coordination and maintain quality service.
The distance you mentioned reflects the drive from Arusha to Mto Wa Mbu, where you left early in the morning to reach the first point on the itinerary for breakfast before starting the journey toward Serengeti National Park. This stop is included to ensure comfort and a smooth start to the safari.
We sincerely apologize for the inconvenience with the balloon safari communication. Once we were informed, our team immediately coordinated with both the balloon operator and your driver to ensure the activity went ahead smoothly — and we were happy to hear from you that it turned out to be a wonderful experience.
Regarding your early return to Arusha, our guide informed us and we reached out to confirm with you directly. You mentioned that you had already seen a lot and preferred to conclude your safari early. We respected your decision and arranged your transfer accordingly.
We deeply regret any frustration you experienced and truly appreciate your understanding. Your feedback helps us continue improving our coordination and communication with both guests and partners to deliver even better experiences in the future.
Warm regards,
Michael Tora
Guest Relations Team
Jambo Masai Tours
📧 [email protected]
| 🌍 www.jambomasaitours.com
