This Tour Is Offered By
Intimacy Team
Intimacy Adventure
- Office In:
- Size:
- 1-5 employees (Founded in 2023)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
-
TZ
Specializing in top-quality tours, thrilling adventures, and unforgettable safaris in Tanzania, a country that has earned the title of 'Best Safari Destination in Africa' on two separate occasions. Our comprehensive range of services encompasses day tours, multi-day adventures, budget camping safaris, mid-range safaris, escorted photography tours, and guided birding safaris. We also offer mountain treks, walking safaris, cultural tours, and beach holidays to cater to diverse preferences
Reviews37
EG
Good Communication, Disappointing Safari
I had mixed feelings about my experience with Intimacy Adventure.
On the positive side, the company was responsive before the trip, and the hotels were exactly as promised. There were no issues with the accommodation, and everything matched the itinerary.
Unfortunately, the safari itself was very disappointing. Instead of being handled directly by the company, we were combined with guests from different tour operators and assigned to a driver who wasn’t actually part of Intimacy Adventure. Whenever we had a problem, he would simply tell us to contact the company, leaving us without any real support during the trip.
We also lost a significant part of our Serengeti experience because of an issue involving another group’s hotel reservation. Since everyone was traveling in the same vehicle, we all had to wait for hours, which wasted one of the most important safari days.
The biggest issue was the safari vehicle. It was old, uncomfortable, and kept breaking down. I experienced several other safari vehicles on the last day, and they were in much better condition. I asked to switch vehicles because ours was clearly not suitable, but my request was refused.
Sadly, only the first day was enjoyable. The remaining four days were so frustrating because of the vehicle and the poor organization that I found myself counting down the days until the safari ended.
I expected a much better experience, especially considering the amount I paid. Better organization, proper vehicles, and having a driver who represents the company would make a huge difference.
DE
An unforgettable once-in-a-lifetime experience
My safari was an experience I will never forget, and that is mainly because of the incredible people who made it so special.
First of all, I want to give a huge thank you to Pritika. The company should consider itself incredibly lucky to have someone like her on their team. She was actually the main reason I chose this tour. Even before I booked, she answered every single one of my questions quickly, kindly, and at all hours of the day. From the very beginning, she made me feel safe and reassured that if anything happened, she would be there to help, and she absolutely was. Customer service like hers is rare these days.
Our drivers and guides were equally amazing. We visited Tarangire National Park and the Ngorongoro Crater, and we were fortunate enough to see an incredible variety of wildlife. That wasn’t just luck, it was thanks to our guides, who were passionate, knowledgeable, and determined to give us the best possible experience. They explained everything in detail, answered every question, and went above and beyond to make sure we saw as many animals as possible. You could truly feel how much they love what they do.
What impressed me even more was the way everyone treated us on a personal level. Towards the end of the trip, things became stressful. I was exhausted, hungry, frustrated, and disappointed. Despite that, the driver who stayed with me on the last day did everything he could to make me smile again, and he actually succeeded. The driver who picked me up from the hotel the following morning and took me to the airport also knew exactly how to lift my spirits. That kind of kindness and empathy cannot be taught; it comes from the heart. These are the people who make a trip truly unforgettable.
Unfortunately, there is one major issue that urgently needs attention: the vehicles.
We had the oldest vehicle of the tour, and unfortunately, it showed. On the second day, the pop-up roof actually collapsed onto me twice because it couldn’t be secured properly in the strong wind. Thankfully, I wasn’t injured, but it could easily have caused an accident. Guest safety should always be the highest priority.
On the last day, our vehicle broke down twice. As a result, we arrived back far too late, and I missed my flight. I had to stay an extra night, which meant that all the plans I had already made for the following day in Zanzibar had to be cancelled. Once again, Pritika immediately stepped in, organized everything, and made a difficult situation much easier to handle, for which I am truly grateful. However, as a traveler, it was still very disappointing.
In my opinion, the problem is not the staff, they give more than 100% every single day. The issue lies with the management. If guests are paying good money for a safari, part of that investment should go into maintaining and replacing the vehicles. Such dedicated employees deserve reliable equipment, and guests deserve a safe and dependable experience.
My final impression is very clear: the people are what make this safari exceptional. Pritika, the guides, and the drivers are the reason I returned home with wonderful memories despite the challenges. They truly understand what outstanding customer service means and treat their guests with genuine warmth, kindness, and respect.
If the company invests in newer and safer vehicles, this safari would be absolutely perfect. I sincerely hope the management takes this feedback seriously because they already have an outstanding team, they simply need to provide them with the tools they deserve.
One last thing I would like to mention is how wonderful the group was that I shared this safari with. From the very first day until the last, everyone was kind, fun, and easy to get along with. We laughed together, shared unforgettable moments, and made this adventure even more special. I feel truly grateful to have met such amazing people and to have experienced this incredible journey with them. They were a big part of what made this safari so memorable.
BR
Great service
Cheaper than other companies and really good service. Driver has a lot of knowledge about the places and animals.
IT
Great.
Our experience with this company was perfect. Our guide, William, was excellent, allowing us to see all the Big Five, even up close. The accommodations we stayed in were consistent with our itinerary. I recommend Friend Camp for anyone looking to stay in a tented camp. For anyone choosing to sleep in a tent in Ngorongoro, I recommend very warm clothing. The overall experience was excellent, and there were no unexpected issues. Highly recommended.
The smoothest, quickest and easiest correspondence with timely responses. Brilliant
From the start to the finish, everything was meticulously organised by intimacy adventure and ran like clockwork. From the tour guides, hostel staff, drivers, other travellers we met, everything was just perfect and smiles all around.
I would highly recommend using intimacy adventure, mainly because they take the stress and any anxiety out of organising everything and planning the perfect adventure for you.
Yes there was some apprehension, but I needn't have worried. Intimacy made sure they made our safari a memorable trip which my children and I shall cherish this amazing experience - thank you Pritika.
