Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 150
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 155 Reviews
Landon Travis   –  
United States US
Visited: June 2025 Reviewed: Jun 16, 2025

Email Landon Travis  |  20-35 years of age  |  Experience level: first safari

Organized, and First Class Service
5/5

I just completed the 5 day gorilla and chimpanzee safari with Lulu and cannot speak highly enough of the itinerary and this tour company

Booking Process
- Working with Elvis was very easy, he was accommodating of all of our schedule changes and ensured our accommodations aligned with my dietary restrictions

Tour Guide
- We were fortunate to have Frank as our guide. Frank was amazing and provided such a high level of service throughout the trip.
- Frank was proactive in making sure we were always comfortable, enjoying the itinerary and offering his support in anything we needed (e.g., sundowner dinners or extra game drives)
- Frank also ensured we had the best possible experience in Uganda. He wanted to show us as much of his country as possible and ensure we saw it in the best light. Even when we had to go to the bathroom while he was filling up with gas, we’d start walking into the gas station and he wouldn’t let us go in, instead walking us to a nice hotel or restaurant and persuading them to let us use those bathrooms instead as they were cleaner

Accommodation
- Accommodations were phenomenal. They did differ slightly from the itinerary we reviewed but in both instances we appeared to be upgraded. Our lodging in Queen was changed to a 5* instead of 4* and our lodging in Bwindi was a different 4* that had better views than where we were anticipating

The extra little things
-A final call-out around the amount of care this company has for its customers. Elvis runs a very tight ship, every 2 hours he was calling Frank, our guide to ensure we were enjoying our experience, and every day he was calling me to make sure we had everything we needed
- Elvis also told us the day before our gorilla trek that he was able to call Bwindi and have us moved to the group with the biggest gorilla family (we didn’t even ask for this).

Highly recommend lulu on any Uganda trip. They are very well connected with the country and take a lot of pride in their guests experience.

Sean & Cathleen   –  
United States US
Visited: May 2025 Reviewed: Jun 8, 2025

Email Sean & Cathleen  |  65+ years of age  |  Experience level: 2-5 safaris

Responsive. Attentive. Provides great service and quality accommodations. Highly recommended.
5/5

We took the 3 day Rwanda Gorilla Trek and the 3 day Akagera National Park tour. Our guide was Smith for both. Elvis was a pleasure to deal with, and Smith was attentive to all our needs - he knew all the locals wherever we went, and made sure that our needs and desires were met. He went above and beyond to ensure that we had excellent experiences while visiting Rwanda. Lulu Safaris arranged for first class treatment on both excursions. The gorilla trek was one of the best experiences of our lives!!! We highly recommend LuLu Safaris.

Sabrina   –  
United States US
Visited: May 2025 Reviewed: Jun 6, 2025

Email Sabrina  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing Trip!! Fantastic Planning and Service.
5/5

Lulus was an incredible experience!! They made planning easy and were very kind and communicative throughout and before the trip. Their entire staff is wonderful and are genuinely great people. The trip was affordable and accommodated all our preferences and restrictions. We felt very safe and cared for the entire time. They even picked us up in Rwanda and brought us to Uganda and back. They made the whole trip process easy and fun!!

11/10 experience -- I would recommend them to everyone going to Uganda!

Our team was great!! These were the names I remember but everyone we interacted with was awesome, informed, and so so kind. The guides and staff were great -- even with uneven roads and sometimes unpredictable weather and changing travel plans, they made our trip feel smooth and fun!! We loved the whole Lulus team!! I also especially loved the performers they had at the destinations to welcome us -- they were so talented and sweet.

The following staff members were so awesome and there were several more I didn't get the names of. But everyone we interacted with was awesome: Samuel Kasansula, Kimbugwe Charles (King Charles), Ahimbisibwe Stuart, Simon Peter Muwanguzi, Frank Galavuzi, Kato Gratiano, Elvis Masiga, and Osman!

Michael B.   –  
Canada CA
Visited: June 2025 Reviewed: Jun 5, 2025

Email Michael B.  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing experience with Smith. High’y recommend Lulu safaris
5/5

I’ve just finished a 4 day, 3 night Gorilla trek tour with my wife. It inc’uded Golden monkeys in Volcanos National Park, Gorillas in Bwindi and relaxation at Lake Bunyioni. Our driver/guide was Smith and we could be any more happier with him or the experience we had. Smith was always ready ahead of time, communication was always super clear and smooth. He shared a lot of information about what we would be doing, what to expect, etc…He was always smiling, happy and very easy going. He make the 4 days very care free for us and it’s something that you don’t always get on a tour like this! I would highly recommend asking for him of you choose Lulu safaris. The places we stayed were also all unique and exceeded our expectations. Food was good, service was excellent and the views magnificent. All and all, we feel Lulu safaris did a great job and we recommend using them. You’ll be happy you did!

Rodrigo Saavedra   –  
Mexico MX
Visited: January 2025 Reviewed: Apr 8, 2025

Email Rodrigo Saavedra  |  20-35 years of age  |  Experience level: first safari

An Unforgettable Safari Experience with Lulu Safari!
5/5

From the moment we arrived in Uganda, Lulu Safari exceeded every expectation. Our guide, Osman, was absolutely fantastic — knowledgeable, kind, and genuinely passionate about his country and its wildlife. His warm, human approach made the entire experience feel personal and meaningful. He wasn’t just a guide; he was a storyteller, a protector, and by the end, a friend.

Elvis, the owner, was equally impressive. He was always attentive, checking in to make sure everything was going smoothly and going the extra mile to ensure we were comfortable and happy throughout the trip. His commitment to service and the personal touch he adds to every aspect of the experience truly set Lulu Safari apart.

We saw breathtaking landscapes, unforgettable wildlife, and learned so much along the way — all thanks to the care and dedication of this incredible team.

If you're considering a safari in Uganda, don’t think twice — go with Lulu Safari. You’ll be in the best hands with Osman and Elvis!

Jing   –  
Hong Kong HK
Visited: March 2025 Reviewed: Mar 31, 2025

Email Jing  |  20-35 years of age  |  Experience level: first safari

Wonderful 5 day tailored trip
5/5

Among all the agencies I reached out to, Elvis from Lulu Safari was the most responsive and communicative. I’m glad I chose them for my Uganda trip. My guide, Sam, was patient, kind, and attentive. I had an amazing time over the past five days, and this experience makes me want to return to Uganda in the near future.

Sean   –  
United States US
Visited: June 2024 Reviewed: Mar 29, 2025

Email Sean  |  20-35 years of age  |  Experience level: first safari

Great communicator and takes pride in offering the best tailor made tours is uganda
5/5

I worked with Elvis and Lulu safaris to tailor an itinerary for a group of us. They set us up in incredible lodges, were very transparent, easy to work with, and priced very reasonably. Incredible experience.

Giulia   –  
Italy IT
Visited: February 2025 Reviewed: Mar 16, 2025

Email Giulia  |  20-35 years of age  |  Experience level: first safari

Wonderful and unforgettable trip
5/5

Fantastic experience!
We saw so many animals thanks to the trekking and the numerous safaris, also carried out at different times (unmissable night game drive) and thanks to the availability of our guide Samuel. Expert and passionate, he allowed us to really spot many species and also to appreciate particular and splendid birds. He made us fully appreciate all the beauty contained in this Pearl of Africa! The experience with the gorillas was truly impressive, we didn't think we would be so close to them and observing them for about an hour was wonderful.
The organization was excellent from all points of view, even with possible changes to the program based on the needs of the moment. We stayed in excellent facilities, with a lot of attention to health and safety and in all of them we found warm hospitality and excellent cuisine.
We definitely recommend Lulu safaris for this tour, very complete and with various kinds of experiences that allow you to experience a truly magnificent and unforgettable trip!


(automatic translation from Italian)

Laila   –  
Switzerland CH
Visited: March 2025 Reviewed: Mar 12, 2025

Email Laila

Family Like Trip
5/5

We went with Lulusafari to both Rwanda and Uganda. It is already our second trip which we had done with this organizer and they did not disappoint again!
We had an incredible trip and most of it was thanks to the flexibility and kindness or our guide Smith!
I would not book another trip to Africa with another company, and for people who have been on safari or trips before know what a huge role the organization and the guide play.

Atle   –  
Norway NO
Visited: February 2025 Reviewed: Feb 24, 2025

Email Atle  |  50-65 years of age  |  Experience level: 2-5 safaris

Fantastic
5/5

Everything worked out as planned with the company beforehand. We had a great experience.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 150
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 1
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