Going The Extra Mile Just For You
Extra Miles Unique Adventures
- Office In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KATO, AMREF, AMADEUS & TOP TRAVEL TRIP
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $825 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Martin Joyce | 50-65 years of age | Experience level: first safari
A truly amazing company with the best people and most amazing itineraries!
We have just finished the most marvellous Lakes and Safari tour with Extra Miles Unique Adventures and it was the most wonderful time! Every single aspect of the trip was outstanding, from our tour Guide Simon, to the wonderful accommodation we stayed in and we cannot forget the memories made over the 5 days.
We cannot recommend this company enough. Their service and standards are excellent and the attention to detail is second to none. We can’t wait to come back to use Extra Miles Unique Adventures again. This company are truly dream makers and nobody should hesitate to use them!
MX
Email Isabela Yang | 35-50 years of age | Experience level: first safari
Being threatened and kidnapped! What a terrible experience! I am a victim!
My mom and I spent $10,000 on the trip, not including airfare. We booked a 12-day luxury tour in Kenya and Tanzania. They were so annoying along the way, making faces, robbing, and threatening our lives. It felt like they had no reason to rob us of our money.
Some of the hotels they booked for us were very ordinary. Silas threw us to the other two tour guides and sent messages throughout the trip. They were not two tour guides, but just two drivers. The tour guide in Kenya, Chris, changed his face from the moment he left Kenya. I didn't give him a lot of tips at first because I exchanged all my beauty coins for county magistrates. Then he made faces along the way. To be honest, I felt that I was providing him with emotional value along the way instead of the other way around. What a piece of shit.
Tanzania was even more exaggerated. They took us to the Maasai village. At first, they said it was 100 US dollars per person. Later, when we got off the car, the chief said it was 100 US dollars per person. I said we would not go there. We took some photos in the valley (no photos of people). As a result, they threatened us that this place was theirs and we could not take photos. We went to get in the car. When we got in, they stopped us and asked how much money we had. I wanted to close the door, but they said they would not let us. Is this robbery in broad daylight?
Then Silas told the tour guide Micheal that there was a 10 US dollar tip per person per day. I gave him a shilling and he said what was this? To send away beggars? I said I didn’t have that much US dollars and he said you go get it.
On the way back to Kenya, we were asked to change to another black car. We thought we were kidnapped and almost called the police because Silas said there was no such arrangement.
If you want to ruin your vacation, choose them. Robbers! 0 experience!
Reply from Extra Miles Unique Adventures
Posted on Jul 12, 2025
We have read your review with deep concern and disappointment. While we appreciate all forms of feedback from our clients, we must categorically and firmly respond to the serious accusations and misinformation presented in your statements.
1. False Allegations of Threats and Robbery
Your claims of being threatened, robbed, and even kidnapped are extremely serious and damaging. However, we must state unequivocally that these allegations are false and without basis. At no point during your 12-day safari in Kenya and Tanzania was any incident of robbery or threat reported to our team, local authorities, or any tourism body. All scheduled services — including accommodation, park entry fees, game drives, and transfers — were delivered exactly as agreed upon in your confirmed itinerary.
2. Professional Conduct of Our Guides
You mentioned that our guides were “just drivers” and acted unprofessionally. This is not only inaccurate but also disrespectful. Our guides are highly qualified, fully licensed tourism professionals who undergo strict training and comply with national park regulations in both Kenya and Tanzania. The fact that you successfully visited every park and hotel as scheduled — without getting lost or missing any activity — is proof of their competence. It is misleading to diminish their professionalism by reducing them to “just drivers.”
3. Unwarranted Personal Attacks and Miscommunication
Referring to our guide by a derogatory term is deeply inappropriate. Tipping is entirely discretionary and should never be used as justification to demean someone's character. If there was any miscommunication, we encourage respectful dialogue — but it must be two-way. Throughout your trip, there were no complaints raised regarding missed experiences, late departures, or poor conduct, which further questions the validity of your sudden outburst post-tour.
4. The Maasai Village Visit Incident
The visit to the Maasai village was not part of your original itinerary. It was arranged locally, independently from the office, and our records show you had the option to participate or decline — which you did. Additionally, taking photographs in culturally sensitive areas without permission is against commonly known etiquette, and we always inform our guests about such protocols in the pre-departure guide. If you felt mistreated, it should have been reported immediately so it could be formally investigated.
5. Claims of “Kidnapping” and Vehicle Switch
Your allegation of nearly being kidnapped is not only false but borders on defamation. At no point were you transported in a black vehicle provided by us. The entire transfer from Tanzania to the Namanga border was handled by our licensed silver van, with Michael — your assigned Tanzanian guide — accompanying you throughout. All vehicles used during your tour were registered tourism vehicles:
• Kenya Landcruiser: KCY 188A
• Tanzania Landcruiser: T118 CHW
• Transfer Van: Silver, licensed tourism vehicle
If indeed you boarded a "black car," we kindly ask that you provide the vehicle’s registration number so that we can launch an immediate investigation with the authorities. However, according to our records and your assigned guide’s itinerary, there was no such switch or unauthorized vehicle use.
6. Our Standards and Reputation
We are a registered and licensed tour operator operating under the strict regulations of both Kenyan and Tanzanian tourism authorities. Our long-standing record of client satisfaction, as reflected in numerous positive reviews, stands in stark contrast to your accusations. We take our duty of care seriously and treat all clients with utmost professionalism, dignity, and respect.
Thank you.
ES
Email Luciano H | 50-65 years of age | Experience level: 2-5 safaris
super caring and helpful
I knew from the beginning that they were to be the guides for my safari trip to Kenya. They have been flexible, careful and attentive to every detail. In terms of prices, I think they balance very well the cost/benefit of their proposals.
During the trip, they were on top of me every day to know how I was doing.
Some point of improvement: the vehicle was a little behind others we have seen, which made the trips (many are very long) slower and suffered by so much movement. it lacked power to face the climbs and the overtakes to other cars with more ease.
I recommend them 100%.
US
Email Richard | 20-35 years of age | Experience level: first safari
Highly recommend Extra Miles
Emailed multiple companies looking for 7 day tour and Extra Miles had the best deal based on accomodations, price, and parks. Very good communication from the very beginning asking for quote, making changes, clarifying things, payment, leading up to the trip, and arrival at Nairobi airport and getting to our first hotel. Sam was an amazing tour guide and we got to see many different animals. Each park was very unique. Unforgettable experience.
CN
Email Yufan | 20-35 years of age | Experience level: first safari
Great
Communication was prompt and clear throughout. Service was attentive and friendly. Felt like great value for the incredible experiences. Reliable and punctual for all pickups and activities. The tour itself was perfectly organized and unforgettable. Highly recommend this professional operator to other travelers!
CN
Email LU | 20-35 years of age | Experience level: first safari
a terrifying trip
It was a terrifying trip, and I still can't help trembling when I think about it. On the last day of the return journey, the driver parked the vehicle on a slope but failed to apply the handbrake after getting out. The car quickly rolled backward, crossed the entire road, and eventually overturned. The four of us in the car were injured to varying degrees. The travel agency refused any compensation, including for our personal items crushed under the car in the accident. When we requested to see our insurance documents, they refused to provide them, making it highly likely that they had not purchased insurance for us. The accident caused the fuel tank to burst, and diesel spilled all over the ground while we were trapped in the car. Fortunately, it was the rainy season, and a sudden downpour prevented the vehicle from catching fire. I still feel terrified now, and the travel agency's ability to handle emergencies is extremely poor.
Reply from Extra Miles Unique Adventures
Posted on May 30, 2025We highly value your feedback on the incident as also shared by one of your Team members, Ding since you travelled in a group of four. The feedback was made to the review that was posted on 8 May 2025 By DING as below.
"Thank you for sharing your feedback, and we deeply regret the distressing experience you had on the final day of your safari. We sincerely value every guest’s safety and comfort, and it is unfortunate that your journey ended on such a note after what had been a successful 7-day safari Amboseli National Park – Lake Naivasha – Lake Nakuru National Park – Masai Mara National Reserve for the 4 of you.
Throughout the safari, our Senior Tour Consultant maintained regular follow-ups with clients, during which clients consistently shared positive feedback about the experience—until the unfortunate incident on the final day, 2 hours before the end of the safari.
We would like to clarify the events from our perspective:
• The vehicle experienced an unexpected mechanical issue as the client departed Masai Mara for Nairobi. While our Driver/ Guide initially assessed it as a minor problem, we recognize this may have created anxiety.
• Regarding the unfortunate incident on the slope, the company made some emergency arrangements to ensure that you were safely evacuated to a safer place as Extra Miles Unique Adventures team later joined you.
On Compensation and Responsibility:
Our team did offer assistance and expressed our sincere apologies in person. It’s important to note that:
• The safari experience had been fully delivered.
• We facilitated immediate emergency support and took responsibility for the situation onsite.
• However, the demand for a 100% refund of the full safari payment was not possible as the client had already consumed the services.
Please note that like most tour operators, we strongly recommend that clients purchase comprehensive travel insurance that includes coverage for trip interruptions, loss or damage to personal property, and medical expenses.
We truly wish the situation had ended differently and hope you will accept our sincere apologies for the distress experienced. Once again, we appreciate your feedback as it will help us improve and continue offering the best as always."
CN
Email DING | 20-35 years of age | Experience level: first safari
Life-threatening negligence & zero accountability
What began as a standard transfer from Masai Mara to Nairobi escalated into a life-threatening catastrophe due to Extra Miles Safari's unforgivable negligence. This is not a review - it's a warning.
At 9:00 AM, our driver collected us in a vehicle that immediately displayed alarming signs. Our ordeal started innocently enough.
The first breakdown occurred barely 15 minutes out of Masai Mara. At a roadside shack laughably called a "repair shop", mechanics spent 20 minutes hammering beneath the car. Our driver assured us this was "minor", but within 10 minutes of resuming the journey, the same horrific grinding returned. By 9:30 AM, we were prisoners in car for three hours.
At 2:00 PM, we foolishly believed the nightmare was ending. Then came the slope.
Our driver stopped the vehicle mid-ascent to "check something", casually exiting without engaging the handbrake. Through the rear window, we watched him walk toward the back - just as the jeep began sliding backward. My friend lunged for the handbrake, but it doesn't help. In the end, violent rollover crash occurred
The extra miles staff said countless sorry for what happened to us, but they refused to take any responsibility for it. They asked us to sign a blank insurance policy, asked us to recall the accident in detail, but refused to make any compensation.
This isn't about bad luck - it's SYSTEMIC FAILURE. Extra Miles:
• Operates decrepit vehicles unfit for safari terrain
• Employs untrained drivers
• Lacks basic crisis management protocols
To anyone considering Extra Miles Safari: Our shattered camera and torn clothes can be replaced. The image of that rolling hillside where we nearly died stays forever. Choose operators who value lives over profits.
Reply from Extra Miles Unique Adventures
Posted on May 12, 2025Thank you for sharing your feedback, and we deeply regret the distressing experience you had on the final day of your safari. We sincerely value every guest’s safety and comfort, and it is unfortunate that your journey ended on such a note after what had been a successful 7-day safari Amboseli National Park – Lake Naivasha – Lake Nakuru National Park – Masai Mara National Reserve for the 4 of you.
Throughout the safari, our Senior Tour Consultant maintained regular follow-ups with clients, during which clients consistently shared positive feedback about the experience—until the unfortunate incident on the final day, 2 hours before the end of the safari.
We would like to clarify the events from our perspective:
• The vehicle experienced an unexpected mechanical issue as the client departed Masai Mara for Nairobi. While our Driver/ Guide initially assessed it as a minor problem, we recognize this may have created anxiety.
• Regarding the unfortunate incident on the slope, the company made some emergency arrangements to ensure that you were safely evacuated to a safer place as Extra Miles Unique Adventures team later joined you.
On Compensation and Responsibility:
Our team did offer assistance and expressed our sincere apologies in person. It’s important to note that:
• The safari experience had been fully delivered.
• We facilitated immediate emergency support and took responsibility for the situation onsite.
• However, the demand for a 100% refund of the full safari payment was not possible as the client had already consumed the services.
Please note that like most tour operators, we strongly recommend that clients purchase comprehensive travel insurance that includes coverage for trip interruptions, loss or damage to personal property, and medical expenses.
We truly wish the situation had ended differently and hope you will accept our sincere apologies for the distress experienced. Once again, we appreciate your feedback as it will help us improve and continue offering the best as always.
CN
Email Jianing | 20-35 years of age | Experience level: first safari
Qualified and friendly
Quite good experience for safari and in Africa, Simon gives us a lot of knowledge about animals and masai culture. And he could speak several languages to let us have better understanding.
IT
Email Anastasia | 35-50 years of age | Experience level: first safari
Unforgettable safari experience with Extra Miles Unique Adventures
Our safari adventure with Extra Miles Company to Masai Mara and Lake Naivasha was absolutely outstanding! From start to finish, the experience exceeded all our expectations.
A special thank you to our guide, Fred, who made the trip truly exceptional. Fred’s deep knowledge of the wildlife and landscapes, combined with his warm and friendly personality, brought every moment to life. His driving was incredibly safe and smooth, even on the rougher tracks, making us feel secure and comfortable at all times. What impressed us even more was Fred’s amazing ability to position the vehicle perfectly — whether it was a lion resting under a tree, a family of elephants grazing, or a cheetah surveying the plains, he always made sure we had the best possible view for both photos and pure enjoyment. Thanks to him, we captured incredible pictures and witnessed unforgettable scenes up close!
At Masai Mara, the game drives were breathtaking — we saw most of the Big Five and experienced the raw beauty of the African savannah. Fred’s keen eye meant we spotted wildlife we would have surely missed without him. Then, at Lake Naivasha, the change of scenery was magical. We loved the boat safari among hippos and birds, and the walking safari on Crescent Island was an unforgettable close encounter with giraffes, zebras, and more.
Extra Miles Company delivered far beyond what we imagine, their passion, professionalism, and personal attention to detail made everything smooth, personalized, and truly memorable.
A heartfelt thank you to Joseph and the entire Extra Miles team for the excellent organization, quick responsiveness, and the very warm welcome we received at the airport. We highly recommend them!
KR
Email Yuki | 35-50 years of age | Experience level: first safari
At first, I contacted many travel agencand most efficient reply. The whole trip was very enjoyable.
About reservation: the whole process of communication between itinerary and expenses is very smoothly。Muasya Silas Is a very responsible and efficient staff.
About the itinerary: Thanks to Simon. Is a very good guide. He is very experienced in driving and his eyes are very sharp when looking for animals.I always joke that Simon's eyes can see anything beyond 100 kilometers.Thanks to Simon, we saw big five.
