Going Extra Miles Just For You
Extra Miles Unique Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KATO, AMREF, AMADEUS & TOP TRAVEL TRIP
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $825 per person per day (USD, excl. int'l flights)
Reviews
CN
Email feng | 35-50 years of age | Experience level: first safari
Unprofessional and unclear charges
1. Unprofessional
The deposit is paid by credit card, there is an additional 3% processing fee, because the account manager did not calculate the correct price, so the account manager kept asking us if we paid less. The deposit of 2530 yuan requires us to pay 2606, the credit card charge is calculated according to 2606, and the handling fee of 78.18 was charged, and we actually received 2527.82, we did not pay less, but the account manager kept saying that the amount was not right, and I still did not admit that I had a problem with the calculation after explaining, and finally we paid 2 dollars before it was over.
2. The charges are not clear
We asked for a receipt for the park tickets, but the account manager never provided them, and we were not sure if the tickets were purchased normally, or the true price of the tickets. Ngorongoro Crater charged nearly $600 for tickets and was unable to provide receipts.
3. The guide is not devoted.
The vehicle got stuck in the mud and forgot to bring lunch, which we can all accept. When we made it clear that we wanted to see such and such an animal, the guide only said that it was a matter of luck, which meant that we could not see the animal, and it was our bad luck. So what's the point of a guide? Just driving? So why do we have to tip £10 per person per day when we have already paid the fare, and who needs to tip when taking a taxi? Ngorongoro Crater made it clear that the park was small and only needed 3-4 hours to end that day, and on the day we paid 600 tickets + 300 fares and only took us on a half-day tour, is it reasonable? Also, assuming that Crater Park is really small, why can't we take us to the rest of the park when we have already bought tickets for Ngorongoro? In the end, the actual situation was that we visited Ngorongoro Crater for a day and did not go to some areas, and the guide gave instructions that there were very few people in that part and there was no need to go.
4. High price Low cost performance
Some of the hotels were booked by ourselves, as it was more expensive to book through a travel agent.
5. Vague answers to questions
When I ask questions about orders, receipts, or charges, I am vague and unclear about what I know. In particular, some additional charges are not notified in advance, and it takes many inquiries to say that they need to be charged. Sometimes the reply to messages in the group is very slow and cannot be contacted, but at this time, when you send other irrelevant messages in the group, you will reply quickly.
Some suggestions: If you want to give some souvenirs, please provide high-quality products. We didn't bring back the bags,the quality is very poor, and the hardware is very sharp, scratching the hand. Nice blankets make a good gift.
Reply from Extra Miles Unique Adventures
Posted on Feb 24, 2025Important Note: This review is from the same group as a previous review left by Chen, to which we have already responded. Below is our response.
“Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify some of the concerns raised.
1. Regarding the Deposit and Processing Fees
When processing payments via credit card, a standard 3% transaction fee applies, which is outlined in our payment policies. This fee is automatically deducted by the payment provider, that is why the final amount received on our end sometimes differs slightly. Our intention was to ensure transparency in all financial matters
2. Park Fees and Receipts
As per company policy, we do not issue separate receipts for park fees, as these are bundled into the overall safari cost. However, we always encourage clients to verify official park fees online for comparison. We can assure you that all necessary fees were paid in full, as reflected in the itinerary and contract.
3. Guide and Safari Experience
Our guides are highly trained and always strive to provide the best possible experience. While wildlife sightings are never guaranteed due to natural movements and environmental factors, our team makes every effort to track and find animals based on their expertise. Additionally, tipping is always at the client’s discretion and is not mandatory—it is a gesture of appreciation for the guide’s service.
4. Hotel Bookings
As discussed prior to the trip, you opted to book some hotels independently after we provided our recommendations. While we always aim to secure the best rates for our clients, we respect personal booking choices and flexibility depending on the hotel bookings platforms that have offers.
5. Response Time and Communication
We strive to respond promptly, but time zone differences sometimes cause delays. Nevertheless, we are committed to addressing all inquiries as thoroughly as possible. We apologize for any inconvenience and appreciate your patience.
6. Souvenirs & Gift Suggestions
Thank you for your feedback regarding the souvenirs. We value this input and will work on improving the quality of gifts offered to enhance our clients’ experience.
We truly appreciate your feedback and will continue to enhance our services to provide the best experiences for our travelers. Should you have any further concerns, feel free to reach out to us directly.”