A few of the Viatu team members!
Viatu
- Office In:
-
Switzerland
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- Regenerative Travel, Future of Tourism, UN Global Compact, 1% For the Planet & B-Corp
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $294 to $2,938 per person per day (USD, excl. int'l flights)
Reviews
AT
Email Kathrin | 35-50 years of age | Experience level: first safari
Competent, friendly, and personalized Advice with always prompt feedback
Although we ultimately didn’t book our Namibia trip with Viatu, I would like to once again thank Luisa for her extremely competent advice, her individually tailored travel suggestions, as well as the straightforward communication and her always timely responses.
DE
Email jenny | 20-35 years of age | Experience level: 2-5 safaris
Very convenient, well organized trip, exactly as we wanted it
We were more than happy to have chosen viatu for our special trip. They prepared us a lovely route, let us select between wonderful stays and we could modify almost everything. They also provided helpful recommendations for on the go and were always reachable if we had questions or short-term requests. We would definitely go via viatu again to any country in Africa.
Reply from Viatu
Posted on Jan 20, 2026Hi Jenny,
Thank you so much for your lovely feedback! We’re thrilled to hear that the trip was exactly what you hoped for and that you enjoyed the flexibility and support along the way. It was a pleasure planning this special journey for you, and we’d love to welcome you back for another African adventure anytime.
-Viatu
CH
Email Guillaume | 35-50 years of age | Experience level: 2-5 safaris
Great advices and good service!
We had a really nice conceptualisation of our trip with Dorit + she was really reactive when adjustments were needed. Thank you!
Reply from Viatu
Posted on Jan 19, 2026Hi Guillaume! Thank you so much for your lovely review. We’re really glad to hear you enjoyed the conceptualisation of your trip and that Dorit was able to support you so responsively throughout the planning process. We hope to help you craft another memorable journey in the future - Viatu
Incredible service
Mardi was incredible. She sent multiple custom made routes to tailor to our desires, and very quickly. I cannot recommend her enough!
Reply from Viatu
Posted on Jan 19, 2026Hi Marco!
Thank you for taking the time to share your feedback. We’re delighted to hear that the trip planning process met your expectations and that Mardi was able to assist with adjustments along the way. We hope to have the opportunity to plan another exceptional journey with you in the future.
- Viatu
CH
Email Manuel | 35-50 years of age | Experience level: 2-5 safaris
Friendly, courteous contact who fulfilled all requests
All special requests were fulfilled, and the contact person was always available during the trip.
This meant she was able to help us spontaneously when we missed our connecting flight on arrival and therefore arrived in Namibia a day late. The rebooking of our accommodation and rental car went smoothly.
CH
Email Mel | 20-35 years of age | Experience level: 2-5 safaris
Well organized
Good communication, well selected lodges, nice excursions, no worries, everything was well planed.
CH
Email Leonie | 20-35 years of age | Experience level: first safari
Excellent service, looking forward to using Viatu again
Great communication from planning our trip through South Africa (great recommendations, adherence to our expectations, additional tips and insights, flexibility in adjusting multiple times), to preparing for our trip (sending guidebooks, asking for all relevant documentation, communicating with all lodges and sharing our information) to during the trip (concierge service, great app with tailored day by day recommendations).
Specificall Was impressed by the personalized day by day write up from the Viatu Team that made our travel through South Africa very special. Everything went excellent (car rental, logges) and we always knew that if they would be questions, we have someone to talk to.
Thank you Simone and the team, it was fantastic and all the lodges you picked were amazing
DE
Email Jens&Karin | 50-65 years of age | Experience level: first safari
outstanding, personalised service with exquisitely selected locations
Before our trip, we were sent a website designed especially for us, which provided detailed information about all the hotels. Numerous activities and restaurants in the area were suggested to us. Our contact person, Simone, helped us book excursions. Shortly before the trip, we had a video call with Simone and received further individual suggestions for activities on site. All of this was absolutely outstanding.
The selection of exquisite hotels was fantastic in terms of location, facilities and service. It couldn't have been better. Viatu gets 15 out of 10 points.
PA
Email Chris Bisson | 35-50 years of age | Experience level: first safari
Absolutely outstanding! Mardi, Viatu agent, was exceptional! A sensational honeymoon experience!
If you are thinking about using Viatu for your holiday adventure then stop thinking and just do it! Viatu are exceptional in every way. Communication was superb from beginning to end, the service standards impeccable and the value for money provided I think was really great for the level of holiday provided. nothing is too much trouble and I will definitely be using Viatu for my next African adventure!
SI
Email Petra | 35-50 years of age | Experience level: first safari
Perfect
Everything was perfect - organisation, pacing, hotels. We (my boyfriend and I) got jimny for travelling. We really did not like the car as its very wobbly (but some people apparently really like it). Obviously not a fault on the side of the agency but maybe good to know if you are a more scared driver. Our contact person (who was otherwise also very nice and patient with us as we were not sure until 3 weeks before the trip if we will be able to go) had some old information about visa requirements for Slovenia but that got solved very fast as well. All in all I would recommend everyone this company, give it 10/10 and would choose it again without hesitation. I am sorry they don’t do other continents as well.