Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 27
  • 4 star 0
  • 3 star 0
  • 2 star 0
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Sort By: Date Most Helpful Rating 1-10 of 27 Reviews
Narayan   –  
United States US
Visited: December 2025 Reviewed: Feb 9, 2026

Email Narayan  |  65+ years of age  |  Experience level: first safari

Great experience, professional reps with Excellent tour guide
5/5

We took this family trip in December with planning starting a few months earlier. We were excited as we started planning but also were anxious as with any travel to a new place, country and continent! We came across Josero travels after evaluating a few agencies and started working with them after reading through some of the reviews and after some conversations with them about the options and the planning. Joseph and Judith helped us as we worked through the travel planning and we felt assured as we finalized the travel plans. Joseph and Judith helped us to work through the various options, the pricing, the arrangements, etc., they were very professional and up front about all of the aspects. Their pricing was reasonable and they helped us in setting up the tour plan based on our time and preferences.

Our travel itinerary started upon reaching Nairobi, where Henry and Judith met us at the Nairobi airport and escorted us to the hotel. In spite of our flight delays causing a delayed start of the tour, coming to a new place we were glad to be received well and help to get us to a good start. Henry and Judith helped us for the day stay in Nairobi, taking us around during the time available. From Nairobi we left the next day to Masai Mara where we spent a couple of days, then to Lake Nakuru for an overnight stay and day, then on to Amboselli National park and Safari, then on to Diani Beach for a relaxing couple of days. From there we took the train to Nairobi. Representatives from Josero were constantly in touch with us and our tour guide throughout the trip. We felt reassured that they were continuously monitoring the arrangements and coordinating as needed to ensure that it all worked out smoothly.

Any tour such as this comes with some unexpected situations. Through it all, our tour guide with the Josero team worked through to smoothen the experience.

I am reserving my complete appreciation throughout this trip for our tour guide, Duncan Felix Ogongo. Not only did he work hard to take us through the entire road trip, he was very knowledgeable, patient, cooperative and very understanding of our expectations. He went over and above his duties to help us feel comfortable and have a good experience. My sincere thanks to him and to Josero travels for providing his services to us. I have no hesitation in giving him and Josero a 5-star rating.

A little bit about the places we visited:

Masai Mara was wonderful. The stay at Mara Serai was great. They accommodated our late arrival and our stay there for the next couple of days was excellent. The day rides were excellent and the Safari tour was very good. We learnt that the great attraction to the park is during the migration season when the wildebeests mass migrate across the river. which is between July and September. While we went after this time, our tour guide, Duncan Felix Ogongo, took us through the areas of migration and we got to see their paths.

The trip from Masai Mara to Lake Nakru was a little bumpy towards the end due to the roads, Lake Nakuru Sopa lodge was good. The view is great and the hotel and restaurant were good. The safari was a little different from Masai Mara, but we got to see some of the wild life that we did not see at Masai Mara. The paths around the hotel took a little getting used-to, the key is not to be in a hurry. There was a minor glitch here with the packed lunch arrangements, but Josero team worked through it for alternatives.

The road trip from Lake Nakuru to Amboselli National Park was somewhat long. The Hotel here, Tawi Lodge, was different from the ones at the other places. It was spacious with a nice view of the Kilimanjaro, but the facilities were not as appealing to us. One thing to consider here is that if staying at the hotels outside the Safari gate, such as the Tawi lodge, you have to leave the park by a certain time, whereas if you are staying at one of the hotels inside the perimeter you can stay in the park a little longer. So, for more reasons than one, next time we may opt for the Mara Serai or the Amboseli Serena Safari here also.

From Amboseli we were dropped off at Emali station by Duncan, our tour guide, and we took the train to Mombasa, to then be driven to Diani sea resort by our tour guide there - Peter. Diani Sea resort was a wonderful couple of days finale to our trip on the beach. The restaurant was good and the rooms comfortable.

From Diani sea resort we were driven back to Mombasa, and from there we took the train to Nairobi and back on the flight from there.

Along the trip our tour guide took us to some shops where we could shop for travel memorabilia, and while we did buy some stuff we did not have space for more. We learnt that if we had traveled light we could have bought some more of them. A point to note here - there are shops along the way where it may be less expensive than the more popular city shops. And, as we discovered a little late, getting large shells from the beach sellers may not be a good idea if you cannot bring back those on your flights and back to your country. It is even forbidden to take it on the train!

We are looking forward to making the trip again, hopefully on a different set of places!

Jakob   –  
Germany DE
Visited: January 2026 Reviewed: Feb 4, 2026

Email Jakob  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing and intense week trough several parks
5/5

We had an amazing trip with our driver Loui, who drove us from Nairobi to Samburu National Reserve, then to Castle Forest Lodge on Mount Kenya, afterwards to Lake Nakuru National Park and at last to Maasai Mara. They were long trips, but the variety of landscapes and sceneries we got to expernience were incredible. From dry and arid hills in Samuru to veritable rainforests at Castle Forest Lodge to lake scenery in Nakuru Lake National Park to the vast savannah planes of Maasai Mara. The communication with the company was friendly and our driver was experienced and could tell us much about the things we saw. He was also incredible fast at spotting animals in the parks. We stayed at mostly very nice lodges with good food, mostly buffet and nice rooms. We always felt safe during the whole trip due to the good car and the experience of the driver.
We would recommend Josero Tours wholeheartedly!

Andreas   –  
Germany DE
Visited: January 2026 Reviewed: Feb 3, 2026

Email Andreas

Friendly communication, good organization and reliable implementation
5/5

We had a wonderful 8-day safari through the Samburu, Mt. Kenya, Lake Nakuru, Maasai Mara, and Lake Naivasha National Parks. Everything was well-planned and reliably executed. All essentials were included. Communication with the driver/guide and last-minute adjustments to our requests were handled smoothly. Our driver, Lui, was discreet yet friendly, and he was able to explain many animals and their behavior. It was clear he had a great deal of experience, both in the sometimes chaotic traffic and driving in the national parks. The lodges we booked were good and reasonably priced. We received a warm welcome everywhere, and the service was excellent. We were very pleased that, at our request, the driver didn't leave the designated paths in the parks to get closer to the animals. This would be illegal and would stress the animals too much. Some drivers from other companies do this anyway, which we didn't like at all. Overall, we had a very eventful week with many impressive experiences. We highly recommend this tour operator.

Christine N.   –  
Germany DE
Visited: January 2026 Reviewed: Feb 3, 2026

Email Christine N.  |  50-65 years of age  |  Experience level: first safari

Fast and direct communication, friendly interaction, complete planning, flexible changes
5/5

We had a wonderful, exciting, adventurous, and impressive safari week in Kenya. Our goal was ambitious: we wanted to hike in Mount Kenya National Park and experience the breathtaking flora and fauna of the Maasai Mara. Josero Tours was one of the few tour operators offering this combination, and we quickly received a customized offer that perfectly matched our wishes:
Starting in Samburu National Park at the wonderful Sopa Lodge, the journey continued to the idyllic Forest Castle Lodge at 2,100 meters in Mount Kenya National Park. Lake Nakuru National Park revealed another fascinating facet of Kenya's natural beauty, before we experienced the vastness of the savannah in the Maasai Mara. A boat trip on Lake Naivasha rounded off the entire tour before we began our journey home.

Louis, our experienced safari driver, picked us up promptly from our hotel in Nairobi. Calmly and confidently, he guided us through the chaotic traffic of Nairobi and along every road and narrow path in all the national parks. Whether it was crossing riverbeds, navigating water or potholes, or encountering herds of cattle – nothing fazed him. We could simply sit back and enjoy the magnificent natural spectacle, either relaxing in the car or standing. He managed everything behind the scenes, ensuring an unforgettable safari experience. Wherever we went, Louis knew the rangers, the lodge staff, and the safari guides; everyone greeted him, and he exchanged a few friendly words with each of them. As a result, we never had any problems.

We are incredibly grateful for this exceptional travel arrangement and would book with Josero Tours again in a heartbeat.

Felix   –  
Germany DE
Visited: January 2026 Reviewed: Jan 22, 2026

Email Felix

Trustful safari experience, with great guide and planning
5/5

This safari was a wonderful experience. Our guide Charles was exceptionally great. He had a lot of experience and managed to show us all of the Big 5 and many more animals without ever rushing or being stressed at all. The tour was organized closely to our wishes and also spontaneous alterations could be made if we wanted to go on game drive a bit earlier or later, have lunch instead of picnic etc. Overall we can definitely recommend Josero Tours as the communication, payment etc were very professional and we felt safe and looked after at all times. If you book with them, ask if Charles is available. We couldn’t think of a better tour guide then him.

Will   –  
United States US
Visited: January 2026 Reviewed: Jan 18, 2026

Email Will  |  50-65 years of age  |  Experience level: first safari

Great experience on 2-week safari to Kenya
5/5

We had an excellent experience working with Joseph and Henry on a 2-week itinerary that gave us opportunity to sample Kenya's diversity. Josero Tours was highly responsive to our needs and requests, and patient with us as we made numerous changes to the plan. Our guide, Charles, was truly excellent. He was able to tap into his vast experience to make sure we were able to see all the safari highlights we would expect on such a trip in Kenya - professional in every way, safe driver, knowledgeable on all the wildlife, attentive to our needs, and flexible. Our accommodations varied from standard hotels to tented villages, but in every location the rooms were clean and comfortable, and the food was good. All were ready for us upon checkin. Henry checked up on us regularly during the weeks we were actually in Kenya to make sure all was going according to our liking. We had a great trip, and can easily recommend Josero Tours for others.

Jennifer   –  
Egypt EG
Visited: January 2026 Reviewed: Jan 17, 2026

Email Jennifer  |  50-65 years of age  |  Experience level: first safari

Super helpful, flexible, and responsive!
5/5

My husband and I and our son booked a two week mid-range itinerary. From the start Henry and Joseph were happy to customize our itinerary to our wishes. Our guide took excellent care of us. All of our accommodations were very comfortable with great food and drink. The game drives were great. In our two week itinerary we saw - often so close we could have reached out to touch them - lions, elephants, white and black rhinos, cheetahs, hippos, giraffes, zebras, water buffalo, warthogs, wildebeest, ostriches, tons to grazing animals like gazelles, impalas, hartebeest, oryx, and water buck, and baboons and a variety of monkeys. Also and incredible assorted of birds. We were very happy. Highly recommend the optional hot air balloon!

Sudha   –  
United States US
Visited: December 2025 Reviewed: Jan 6, 2026

Email Sudha  |  50-65 years of age  |  Experience level: first safari

Kenya Safari& Diani beach
5/5

I chose Josero Tours and Safari from Safari bookings. From the start, Josero team were very prompt in communicating 24/7, literally!! Henry and Judith did a fabulous job creating an itinerary making sure to accommodate our requests. The Director of the company, Joseph got involved from day 1 of my contacting this group. Since this is our first time visiting Kenya, across 1000s of miles, this gave us a lot of confidence to choose Josero! They were very prompt in answering all our questions and they greeted us at the airport and provided all the support like a family! Henry and Judith went over and beyond, took us around on the first day of our visit to Nairobi and made us comfortable.
We went to Masai Mara, lake Nakuru, Amboseli and Diani Beach and flew in and out of Nairobi. They had good network of people working with them at Diani beach and for the Safari. Three out of four hotels ( Mara Serena, Nakuru Sopa lodge and Diani Sea resort) we stayed were really wonderful, comfortable and provided vegetarian food! There were some minor issues due to miscommunication/ issues with the hotels which they promptly took care. As another reviewer has mentioned, Josero is rather new and they are learning along the way!! However, they were very prompt, professional and checking on us several times throughout our trip.

Any safari trip needs a good tour guide and I totally give a 5- star to Josero for providing an outstanding tour guide, Duncan Felix Ogongo. He was a great guide, providing interesting and valuable information about all the animals and Kenyan culture which made the Safari trip a safe, enjoyable and an excellent experience! He was a very safe driver and took personal care of our family during our trip. We discussed a lot and learned a lot from each other!
We were really treated well taken care by Josero. Overall, our Safari trip was a memorable and an excellent one, thanks to Josero tours and Safari for their seamless effort to make it happen. I will choose Josero travels and Safaris again when we visit Kenya next time! I recommend them to anyone looking for a tour operator in Kenya.

RAJESH   –  
India IN
Visited: September 2025 Reviewed: Jan 5, 2026

Email RAJESH  |  50-65 years of age  |  Experience level: first safari

Best operator
5/5

“ *An Unforgettable Safari That Touched My Heart – Thank You, Josero Tours and Safaris* !”

I don’t even know where to begin because words hardly do justice to the experience Josero Tours and Safaris gave us. This wasn’t just a holiday—it was a journey that touched my heart in ways I never expected.

From the very first message, the Josero team made me feel like more than just a client. They made me feel like family. Every detail was handled with such care, kindness, and thoughtfulness. I could feel their passion and dedication in every interaction, and that alone gave me so much comfort before we even set foot in Kenya.

When we finally arrived, everything was perfect—seamless airport pickup, a warm welcome, and a sense of being looked after from the very beginning. Our guide( Mr. Caleb Ochanjo) was an absolute blessing. His knowledge, patience, humour, and ability to spot wildlife felt almost magical. He made every moment special…
From watching elephants roam freely, to seeing lions relaxing under the shade, to witnessing the most beautiful African sunrise—there were moments when I genuinely had tears in my eyes.

What moved me the most was the authenticity and honesty of this company. Not once did they disappoint us. Every lodge they selected felt safe, clean, and full of character. Staff members were always smiling and treating us with warmth. It is clear that Josero Tours and Safaris chooses their partners with the same care and love they show their guests.

But beyond the wildlife and the landscapes, it was the human connection that truly made this safari unforgettable. The Director and the team consistently checked on us, making sure we were happy, comfortable, and enjoying ourselves. I have never felt so appreciated and valued as a traveler. Their heart is truly in this business, and it shines through in every gesture.

This safari changed me. I walked away with memories I will treasure forever, photos that still make me emotional, and a deep appreciation for nature and the beautiful people of Kenya.

If you are reading this and wondering which company to trust with your dream safari—please, choose Josero Tours and Safaris. They will give you not just a trip, but an experience that stays with your soul.

Thank you, Josero team, for giving us something we will cherish for a lifetime. I will forever be grateful, and I cannot wait to return.

Vincent   –  
Canada CA
Visited: November 2025 Reviewed: Dec 6, 2025

Email Vincent  |  20-35 years of age  |  Experience level: 2-5 safaris

A perfect blend of romance and adventure
5/5

We chose Josero Tours and Safaris for our honeymoon, and it was the best decision we could have made. This was our first trip to Africa, and everything exceeded our expectations. The safari was perfectly organized, the accommodations were stunning and romantic, and every game drive felt like a dream.

Sharing such incredible moments together—watching elephants at sunrise, enjoying candlelit dinners, and experiencing the beauty of the wild made our honeymoon truly unforgettable. The Josero team was always available, kind, and very professional. If you are looking for a stress-free, romantic, and unforgettable honeymoon safari, look no further than Josero Tours and Safaris.

Average User Rating
5.0/5
Rating Breakdown
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