Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 57
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 58 Reviews
Jessica & Callum   –  
United Kingdom UK
Visited: June 2026 Reviewed: Jun 12, 2026

Email Jessica & Callum  |  20-35 years of age  |  Experience level: first safari

Trip of a lifetime
5/5

Our safari trip in the central Serengeti and ngorongoro crater with jambo masai tours was an absolute dream come true. We visited as part of our honeymoon and we feel so privileged to have had this experience.

From our initial booking, we had excellent communication from the team updating us regularly and answering any questions we had. There was changes to our accommodation due to renovations however this was all explained and didn’t effect our trip at all.

The whole trip was incredible value for money compared to other companies we had enquired with and we definitely did not feel there was anything missing.

We had transport arranged from our hotel to Zanzibar airport where we then flew to Arusha to board a tiny plane to the Serengeti (seronera airstrip). The small plane was such an experience, we saw giraffes whilst landing at one of the stops which really started our safari off on a high. We were then collected in our safari vehicle which transported us throughout our safari and took us to Arusha airport at the end of our trip for our flight home.

Our accomadation was amazing especially safari heaven. Being right among the animals in the Serengeti was such a beautiful surreal experience and one of the highlights of our trips was lying in bed hearing the hyenas calling just outside.

Our guide Isaya (Isaih) was just the loveliest guide we could have asked for. He really made our trip. He was so friendly and kind and so incredibly knowledgable about the areas we visited on safari and all the animals. We learned so much from him. Couldn’t imagine our trip without him. Thanks to Isaya’s knowledge and experience we had so many amazing encounters with so many animals and he made sure we seen everything we wanted to prioritise. For us it was elephants and lions and we fortunately seen both several times. Please pass on our gratitude to him again.

We also booked a hot air balloon ride as part of our package. I don’t think I will ever be able to get over how utterly magical this was. Flying in a hot air balloon seeing all the animals below was so special and definitely the highlight of our trip.

We already are wishing to come back one day maybe with our children when they are a bit older and wouldnt hesitate to book with jambo again. We will be recommending jambo masai tours to all our friends and family.

Thank you so much for giving us a trip to remember forever

Jueun Lee   –  
South Korea KR
Visited: May 2026 Reviewed: May 25, 2026

Email Jueun Lee  |  20-35 years of age  |  Experience level: first safari

It was my unforgettable moment!
5/5

It was great that we could see all of the Big Five animals. Also, I appreciated that transportation from Moshi to Arusha was provided.
Our driver, Joel, had a lot of historical knowledge, so the ride from Moshi to Arusha was really interesting.
It was also easy to communicate with them because they replied very quickly.

Byron Calais   –  
United States US
Visited: May 2026 Reviewed: May 10, 2026

Email Byron Calais  |  35-50 years of age  |  Experience level: first safari

Joel was the kind of guide every traveler hopes to get, attentive, patient genuine and knowledgeable
5/5

If you’re doing the Materuni Waterfall, coffee tour, or Maasai village tour, definitely ask for Joel…one solid guy. Professional, knowledgeable, down to earth, and genuinely made the whole experience better from start to finish. We laughed the whole day, I learned a lot, and he always made sure I was good, even helping me through slippery areas and making me a walking stick on the spot. The coffee tour and Maasai village experience both felt authentic, fun, and enlightening. Also shoutout to this kid called “Paparazzi” for the amazing photos and slow motion videos.

Ghalia   –  
Sweden SE
Visited: March 2026 Reviewed: Mar 7, 2026

Email Ghalia  |  50-65 years of age  |  Experience level: first safari

An amazing experience with an extra touch!
5/5

The tour went right as it was planned. The operator was always available for questions, both prior to the safari and even during the trip. The lodge was amazing and the service at the tented lodge was impeccable and engaged. But the one thing that made this safari a once-in a lifetime experience was our ranger Ruben. He had great knowledge about the country and the wildlife and a lot of experience, which came at hand when a thunderstorm was coming up. Moreover he was kind and had a great network which made him find a lot of animals that otherwise are hard to see. He was an amazing guide and made such a big difference. We will definitely recommend Jambo Masai Tours to our family and friends!

Mei-Ying   –  
United Kingdom UK
Visited: February 2026 Reviewed: Mar 6, 2026

Email Mei-Ying  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing experience climbing my Mount Meru
5/5

Raphael helped organise my trip up to Mount Meru, visiting me the day before my trek started to check my gear and coming with the guide to talk me through the itinerary and answer all my questions. The next day they picked me up at 9am and drove me to the gear rental shop (not the cheapest, but had no concerns on cleanliness or quality like other trekkers). The food served was delicious and there was always plenty so I was never hungry. I never felt in danger and especially on summit day when I wasn’t feeling great my two guides took great care of me. Very efficiently dropped back to Arusha airport on the final day to catch my 4pm flight in a car with wifi and charging ports (no electricity whilst climbing). Brilliant experience!

Tony   –  
Austria AT
Visited: February 2026 Reviewed: Feb 13, 2026

Email Tony  |  20-35 years of age  |  Experience level: first safari

Amazing Tour
5/5

Our Tour Guide gave us the greatest experience of all time, he always respected the animals if they felt uncomfartable, would recommend the tour to everyone

Anouk   –  
Netherlands NL
Visited: February 2026 Reviewed: Feb 9, 2026

Email Anouk  |  20-35 years of age  |  Experience level: first safari

Good communication
5/5

I had an unforgettable experience. The communication was good and they responded fast to answer all my questions.

Emiliya   –  
United States US
Visited: January 2026 Reviewed: Jan 10, 2026

Email Emiliya  |  20-35 years of age  |  Experience level: first safari

Great Safari, Hadija (coordinator) is amazing
5/5

I did the 4 day safari with this company and was very happy with how everything went from beginning to end. I got detailed quotes within 24 hours after sending the request, and Hadija connected with me on WhatsApp promptly as well. She helped me coordinate my arrival, gave great suggestions, and overall was caring, wonderful, and very detail oriented. She even managed to adjust my start date after my flight got delayed, picked me up from the JRO in the middle of the night and arranged lodging in Arusha so I can rest up. Also, since I got an extra day in Arusha, Hadija provided different options for things to do in the area and was there to show me around. As a solo female traveler, I felt very safe and taken care of.

The safari itself was done with their partner—Serengeti African Tours. I met up with other travelers from my group at a lodge around lake Manyara and from there headed to Serengeti. Our driver Adrian was great—we saw the big five and so much more! Our chef was also great—we had veggies, rice/starch, and protein consistently for lunch and dinner as well as fruit for dessert. Breakfast consisted of toast, pancakes, omelette, sausage, and fruit. He also asked about dietary restrictions and accommodated for those for a few people in our group. The car was in good condition and had a charging station.

Please note that camping in Serengeti has pretty outdated facilities compared to Ngorongoro, so if you’re not staying at a lodge, plan accordingly (bring power banks, toilet paper, etc).

Lamiya   –  
Azerbaijan AZ
Visited: December 2025 Reviewed: Jan 10, 2026

Email Lamiya  |  35-50 years of age  |  Experience level: first safari

Perfect Communcation
5/5

Very friendly staff. We got affordable experience. Thanks a lot Xadija, very polite girl. With this company, one feels at home and safe. Materuni experience on the first day, Safari on the next 3 days and a trip to the Hadzabe and Datogo tribes on the last day made our trip amazing

Ulvi   –  
Azerbaijan AZ
Visited: December 2025 Reviewed: Jan 10, 2026

Email Ulvi  |  35-50 years of age  |  Experience level: first safari

Very responsible and polite company
5/5

It was a very nice safari tour. The company is made up of very responsible and polite people. It is a company that thinks about the guests every minute of the trip and tries to adapt every detail to the guests' taste. I felt very safe and in a native environment. Khadija was especially caring. The safari was also very interesting, we saw many animals. Our visit to the Hadzabe tribe on the last day was the cherry on top.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 57
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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