Peter Sales Manager
Pavillion Safaris and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $170 to $300 per person per day (USD, excl. int'l flights)
Reviews
BR
Email Vitor Casagrande | 35-50 years of age | Experience level: first safari
Attentive, polite, and incredibly helpful. made our entire experience unforgettable.
Was excellent from start to finish. They were honest, professional, reliable, and always ready to help with anything we needed. Everything was well organized, and they made our trip smooth and worry-free. We highly recommend their services!
Email Talisha | 20-35 years of age | Experience level: first safari
The tour operator was professional, organized, and made the entire experience enjoyable and easy.
My experience with Pavillion Safaris and Tours was excellent. The staff were friendly, professional, and attentive throughout the trip. Everything was well organized, from transportation to activities, making the journey smooth and enjoyable. I appreciated their excellent customer service and would confidently recommend them to anyone seeking a memorable and affordable travel experience.
IT
Email Serena | 20-35 years of age | Experience level: first safari
Wonderful safari, but terribile organization
We booked a combined safari and Diani Beach tour, which unfortunately turned out to be quite a disaster from an organizational point of view.
The safari itself was absolutely amazing. We had the chance to see an incredible number of animals, and our guide, John, was outstanding. He always made sure we got as close as possible to the wildlife and made every day enjoyable. The drives between the parks are long and can be tiring, so if you're not prepared for that, my advice would be to visit only the Masai Mara, it is absolutely worth it on its own. Diani Beach is also beautiful.
The major issue was the organization. We had agreed that the tour operator would take care of everything, including our transfer from Nairobi to Diani, which was included in the quotation. However, on the day of our departure, we discovered that the domestic flights had never been booked. After several discussions, we managed to get the company to cover the cost of the flights, but despite this, and despite our repeated reminders they still didn't book them until the day before we were due to travel.
As a result, only a few flight options were left, and the flights chosen by the agency caused us to miss a morning game drive that we had paid for, as it was included in our package. We also ended up spending almost two full days of our trip waiting around in airports.
Overall, the experience itself was wonderful, but I strongly advise against booking with this tour operator.
Reply from Pavillion Safaris and Tours
Posted on Jul 15, 2026Thank you for taking the time to share your experience and for highlighting both the positive aspects of your trip and the areas where we fell short.
We are delighted to know that you had an incredible safari, enjoyed the wildlife, and that John made such a positive impact on your experience. We will be sure to pass along your kind words to him, as we take great pride in creating memorable safaris for our guests. We are also pleased that you enjoyed your time in beautiful Diani Beach.
That said, we sincerely apologize for the inconvenience caused by the delay in arranging your domestic flights. This was an unfortunate oversight on our part, and we took full responsibility for it. As soon as we realized the mistake, we immediately committed to covering the full cost of the flights and transfers at no additional charge to you, as we believed it was the right thing to do.
Unfortunately, because the booking was made later than originally planned, many flights had already sold out. We discussed the remaining available flight options with you, and together we agreed to proceed with the best available schedule. While this was not the ideal outcome, it allowed the journey to continue without any additional financial burden to you.
We completely understand your disappointment that the available flight schedule resulted in missing a morning game drive as we had to transfer you from Amboseli to the airport to catch your flight to Diani. We recognize that every moment on safari is valuable, and we regret that this affected your overall experience.
Your feedback is both fair and valuable. It has prompted us to strengthen our internal booking procedures to ensure that all domestic flights and related travel arrangements are confirmed well in advance, helping us avoid similar situations in the future.
We genuinely appreciate that, despite these challenges, you still recognized the quality of the safari itself and the dedication of our guide. We are grateful for your feedback, as it helps us improve, and we hope that one day you will give us another opportunity to provide you with the seamless experience we always strive to deliver.
ES
Email Josep | 50-65 years of age | Experience level: 2-5 safaris
An excellent safari
An excellent safari, we did Kenya and Tanzania, 13 days and we have spent some very good days with Pavillion! The charming drivers and Peter his manager always answering any questions and at all times. A really recommendable agency and with which we would repeat if we return to a safari! A 10!
CN
Email Yovela | 20-35 years of age | Experience level: first safari
The team is so kindly and peter is patient also respond promptly in the whole process.
It’s an excellent experience for me, we see lots of wildlife and spectacular scenery in the trip, the guide is thoughtful and provide good service to us. they asked us which kind of animal we want to find and makes the dream come true. The safari trip brings so many pleasant memories to me and i’ll never forget it.
Email Matthew Li | 20-35 years of age | Experience level: first safari
Excellent service with professionalism
Had a great experience with Pavilion Safari and Tours. Our guide was very professional, and communication was always timely and smooth. We are especially grateful to our tour guides, Moses and Ruben. They were both excellent safari guides—proactive in searching for animals, great at finding the best viewing spots, and always flexible in adjusting the schedule based on our needs. Additionally, we were very impressed by how helpful and trustworthy the team was when we accidentally left valuable jewelry at a hotel—they quickly arranged for another driver to pick it up and sent it back to us based on our schedule. We really appreciate their support and would definitely recommend them.
Quick response and helpful
We had an absolutely incredible time on our safari in Kenya! This tour offers fantastic value for money and delivers a seamless, unforgettable adventure from start to finish.
Service & Communication
The communication throughout the trip was smooth. At one point, we had a minor hiccup, but Peter stepped in immediately and quickly sorted everything out for us. His responsiveness and excellent customer service gave us total peace of mind.
Our Amazing Guides
The guiding team truly made our trip special:
Mozz (Kenya): Words cannot describe how amazing Mozz is—we absolutely loved him! His knowledge of the wildlife is incredible, and he has an unbelievable eye for spotting and finding animals.
Ruben(Tanzania) : While Ruben is on the quieter side, he is a wealth of information. He clearly has a deep knowledge of the animals and worked incredibly hard to ensure we got the best possible wildlife sightings.
An outstanding tour operator that turned our dream safari into an unforgettable experience
We were lucky to have Mozz as our guide in Masai Mara and Amboseli. He has a fantastic sense of humor and made every game drive fun and exciting. His knowledge of wildlife and the parks was outstanding, and he always seemed to know the best places to find incredible animals. Thanks to him, we experienced breathtaking landscapes and unforgettable wildlife encounters. He truly made the first half of our safari amazing.
We also had Ruben as our guide in the Serengeti and Ngorongoro Crater. He was incredibly patient, thoughtful, and attentive throughout our journey. He always made sure we were comfortable, answered every question with care, and worked hard to give us the best possible wildlife viewing experience. His professionalism and dedication made every day smooth, enjoyable, and memorable.
A huge thank you to both Mozz and Ruben for making our Kenya and Tanzania safari an unforgettable adventure. We highly recommend them to anyone looking for an exceptional safari experience!
IT
Email Manuel | 20-35 years of age | Experience level: first safari
An Unforgettable Adventure with Top-Notch Service!
Our experience with Pavillion Safari and Tours was absolutely incredible from start to finish.
Communication & Service: The team was highly professional, responsive, and handled every detail seamlessly before and during the trip.
Reliability: Everything was perfectly organized, punctual, and safe, allowing us to just relax and enjoy the journey.
The Tour & Value: The itinerary was breathtaking, the guides were exceptionally knowledgeable, and it offered fantastic value for money.
Highly recommended for anyone looking for a flawless and unforgettable safari experience!
CN
Email lili | 20-35 years of age | Experience level: first safari
Terrible Experience! Unreasonable Itinerary, Forced Seat Changes, and Refusal to Refund
Terrible Experience! Unreasonable Itinerary, Forced Seat Changes, and Refusal to Refund
My experience on this 8-day tour was extremely disappointing due to several major issues:
Unreasonable Itinerary & Hidden Costs: Many attractions require extra payments. For example, at Lake Naivasha, if you don't pay for the additional activities, there is absolutely nothing else to do but sit and wait. The time arrangement was completely wasted.
Forced Seat Changes & Cramped Space: Our group of 7 traveled in the same vehicle with a lot of luggage. We were originally seated in the front, but the agency suddenly added two new passengers who took our seats. We were forced to move to the back row, which was extremely cramped and uncomfortable.
Poor Customer Service & Refusal to Refund: Due to these terrible experiences, we requested to shorten the 8-day itinerary to 6 days and get a partial refund. After negotiating with the agency for half a day, they stubbornly refused to return any money.
Overall, it was a very frustrating trip. I strongly advise future travelers to be cautious when booking with this agency.
Reply from Pavillion Safaris and Tours
Posted on Jun 22, 2026Thank you for taking the time to share your feedback. We genuinely regret that certain aspects of your experience did not meet your expectations, as our goal is always to provide every guest with a memorable and enjoyable safari.
However, we would like to provide some additional context for future travelers. Your safari was originally booked as an 8-day itinerary, and after completing the first part of the trip in Masai Mara, you requested to reduce it first to 7 days and later to 6 days. We respected your wishes and adjusted the itinerary accordingly. These changes were made after accommodations, transport logistics, and vehicle allocations had already been confirmed and paid for. As outlined in our amendment and cancellation policy, such last minute changes create unavoidable costs, especially during the low season when reserved seats and accommodation payments cannot be recovered. Unfortunately, for this reason, a partial refund was not possible.
Nevertheless, in the spirit of maintaining goodwill and ensuring your satisfaction, we agreed to upgrade your accommodation in Amboseli from a budget camp to a mid-range lodge, despite the financial losses incurred as a result of the itinerary changes.
Regarding Lake Naivasha, we would like to clarify that all optional activities, including the boat ride and Crescent Island walk, are clearly indicated in our itinerary together with their respective costs. These activities are operated by local Kenyan communities and independent service providers, and participation is entirely optional. We intentionally provide these details in advance to ensure complete transparency and to support local livelihoods. Therefore, the costs are not hidden and are clearly outlined before the safari begins, allowing guests to decide which experiences they would like to include.
Concerning the seating arrangements, this was a shared group safari, as indicated during the booking process. While we always do our best to accommodate seating preferences, operational adjustments may occasionally be necessary to ensure fairness and comfort for all travelers. We sincerely apologize if this caused any inconvenience.
We would also like to clarify that we carefully considered your request for a complimentary hotel upgrade to a higher-category property. However, the requested accommodation represented an additional cost of more than USD 300, which unfortunately could not be absorbed without a supplement. Despite this, we remained committed to finding a fair solution and offered a complimentary upgrade to a mid-range property in Amboseli as a gesture of customer care and goodwill.
At Pavillion Safaris, we value constructive feedback and continuously strive to improve our services. We are grateful for the opportunity to have hosted you and appreciate the trust you placed in us. We sincerely wish you many wonderful travel experiences in the future and remain committed to providing transparent, flexible, and memorable safaris to all our guests.
Kind regards,
Peter
Pavillion Safaris