Reviews

Sort By: Date Most Helpful Rating 11-20 of 153 Reviews
Pavlo   –  
Uruguay UY
Visited: July 2026 Reviewed: Aug 14, 2026

Email Pavlo  |  35-50 years of age  |  Experience level: first safari

The review below is the personal opinion of Pavlo and not that of SafariBookings.
I do not recommend them
1/5

tThey are just a WhatsApp number. What they do is outsource absolutely everything to other agencies. This means that you are constantly added to different groups where the guide has no idea about what you previously arranged or requested with them. Even when I went to make the payment, the office had the name of a different agency.

SAFETY: They subcontract independent guides who have vehicles in very poor condition, making the experience unsafe.

The tires on the vehicles were completely worn out.

The vehicles did not have basic recovery equipment such as shovels or recovery boards. At one point, due to the driver’s lack of skill, we got stuck in a ditch and another vehicle had to come and pull us out.

The seat belts were broken. The front windshields were cracked. Some vehicles had no windshield wipers.

We lost a significant amount of time due to engine problems—time that we should have spent looking for animals.

VEHICLES: Very poor maintenance. The refrigerators did not work, so the water was always hot. The inverter for charging our phones did not work. The seat belts were broken.

COMMUNICATION: At first, they responded quickly on WhatsApp. Once we had paid, they stopped responding and stopped taking responsibility for the various problems that came up during the trip.

GUIDES: The groups were a mix of customers from many different agencies, and each of us had been sold different things. The guides did not even know where we were supposed to go the following day. This caused them to be constantly in a bad mood.

PRICE: The price seems good at first, but after talking to other people in the same groups who had booked through different agencies, we found out that they had paid 10% less than we did. This makes sense because ETA outsources everything and adds a markup. They don’t actually operate anything themselves.

LUGGAGE: Because they did not take proper care of our luggage and overloaded the vehicle, they broke one of our suitcases and never acknowledged or compensated us for it.

PAYMENT: I paid part of the cost in cash when I arrived. Despite asking for a receipt every day, they never gave me any proof of payment.

FOR THE SAME PRICE, YOU CAN FIND SOMETHING MUCH BETTER.

Reply from Eta Adventure Safaris
Reply from Eta Adventure Safaris
Posted on Aug 16, 2026

Hello Can you please inform us whats your name so that we can follow up on you detailed review ,we will be happy to follow and find the solution as soon as possible

Thank you

Arnauld and Marie   –  
France FR
Visited: August 2026 Reviewed: Aug 13, 2026

Email Arnauld and Marie  |  50-65 years of age  |  Experience level: first safari

All the big within 2 days
5/5

Gilbert is a skilled driver always finding the right spot. Fast and reliable never late. He does hesitate for long day safari and never counts his time. We were lucky to get Gilbert as a driver.

Leonardo   –  
France FR
Visited: August 2026 Reviewed: Aug 11, 2026

Email Leonardo  |  20-35 years of age  |  Experience level: first safari

Excellent
5/5

We spent 4 days with our guide, Kennedy, starting with a couple of days in the Maasai Mara, then heading to Lake Nakuru and finishing in Naivasha.

Kennedy is extremely well organized and precise, a very good driver (which is definitely not something to take for granted!), and above all, he genuinely cares about making sure you have the best experience possible.

One moment really stood out to us. In Nakuru, it was already past 6:20 pm and we were about to leave the park. Just as we were reaching the exit gate, Kennedy received a call about a leopard spotted nearby. We were supposed to be out of the park by 6:30 pm, but he immediately asked the ranger if we could go and see it. The ranger agreed — and off we went!

We literally flew across the park to get there, and it was absolutely amazing. Moments like this are exactly what make a safari unforgettable.

Amazing guy, amazing guide, and highly recommended if you’re planning a safari in Kenya! 🐆🇰🇪

CHEN SONG   –  
China CN
Visited: August 2026 Reviewed: Aug 11, 2026

Email CHEN SONG  |  20-35 years of age  |  Experience level: first safari

The operator is warm heart.
4/5

Everything is perfect except the driver and other tourists are not on time.

Simon   –  
Colombia CO
Visited: August 2026 Reviewed: Aug 9, 2026

Email Simon  |  20-35 years of age  |  Experience level: first safari

Kenya 5 days / 4 nights Safari
5/5

One of the best trips of my life with my family, everything was according to the offer, recommend 100% the experience. Mr Kennedy is an amazing driver, always available and ready to help, thanks president!

Joonmin Lee   –  
South Korea KR
Visited: August 2026 Reviewed: Aug 8, 2026

Email Joonmin Lee  |  20-35 years of age  |  Experience level: 2-5 safaris

It was one of my best exprience
5/5

It was perfect
They are professional, fast response whenever
And tour is also well designed, i loved all safaris and beach
They care us first even before i care, from the airport.
I highly recommened eta adventure safaris for your vacation.

tingting   –  
China CN
Visited: July 2026 Reviewed: Aug 4, 2026

Email tingting  |  20-35 years of age  |  Experience level: first safari

The tour operator has WeChat, and deposit can be paid in RMB.
4/5

I took an 8‑day group safari tour with Eta Adventure Safaris. I am a solo female traveller from China. Eta Adventure Safaris operates together with Super Eagles.

Pros:

1. They have WeChat support. The deposit can be paid in RMB via WeChat, only 10 % of the full payment. It makes communication much easier whenever any issues come up during the trip.

2. Airport pick‑up and drop‑off services are free of charge.

3. I selected my own hotels and asked them to make advance bookings for me. All check‑ins went smoothly.

Cons:

1. Fixed group tours cannot be customised. I really wanted to see the wildebeest river crossing, which requires long waiting by the Mara River — some groups wait from 6:30 until 14:00. On shared group safaris you have to accommodate every passenger, so sightings depend purely on luck.

2. Tour guides are assigned randomly, so experience varies greatly. My first guide John was excellent and gave me a wonderful start to the trip. However, my second guide was consistently one to two hours late. We filed a complaint and got him replaced.

Summary:
Group tours bring together travellers from all over the world to share travel stories, which suits outgoing people. I would say this operator is worth considering if you book their shared group safari. It is a relatively large local agency. I met another Chinese tourist whose agency was terrible: that provider downgraded her accommodation without consent, charged for airport transfers and ignored her formal complaints.

Fu Cheng   –  
China CN
Visited: August 2026 Reviewed: Aug 3, 2026

Email Fu Cheng  |  20-35 years of age  |  Experience level: 2-5 safaris

The driver's driving skills are very good. He is a car god and a very patient person. He is better t
5/5

The driver's driving skills are very good. He is very interesting and patient, much better than many drivers.

Luc   –  
Belgium BE
Visited: July 2026 Reviewed: Aug 1, 2026

Email Luc  |  50-65 years of age  |  Experience level: first safari

A dream safari Come true
5/5

Dear eta team, we would like to express our sincere gratitude for the wonderdul safari tou organized for us in Kenia.Everything was arranged perfectly,and we truly enjoyed every moment of our trip.
The selection of hotels was excellent,and we were impressed even more special.
A special thank you also goes to our driver,Mike and Erik.they were professional,friendly,knowledgeable,and always made us feel safe and welkome.Their enthusiasm and dedication added so much to our safari and they played abig part in making this Journey unforgettable.
Thank you once again for the excellent organization and for geving us such amazing memories. We will gladly recommend ETA to our friends and family,and hope to travel with you again in the future.
Gr luc

Syed Golam Kibria   –  
Bangladesh BD
Visited: July 2026 Reviewed: Aug 1, 2026

Email Syed Golam Kibria  |  35-50 years of age  |  Experience level: first safari

Overall good service
4/5

Masai Mara Safari & Enchoro Wildlife Camp Review
Overall Rating: ⭐️⭐️⭐️⭐️ (4/5)
Location: Masai Mara National Reserve, Kenya
Tour Operator: Easy Budget Safaris
Camp: Enchoro Wildlife Camp
Outstanding Tour Operator & Field Guide
My safari experience in the Masai Mara was incredible, and a huge part of that success goes to our tour operator, Easy Budget Safaris, and our amazing driver-guide, Charles.
* Easy Budget Safaris: They were excellent and highly responsive, providing truly friendly and caring customer service. When I raised the issues we faced at the camp with them, they were immediately apologetic and took full accountability, assuring me they would look into the matter to ensure everything was resolved.
* Charles (Driver-Guide): He is deeply knowledgeable, highly professional, and genuinely cares about his tourists, constantly encouraging and supporting us throughout the journey.
* Wildlife Highlights: We were fortunate enough to witness the spectacular wildebeest migration, spot four of the Big Five (all except the rhinos), and see the fascinating "Ugly Five." Every moment on the safari drives was unforgettable.
At the camp itself, Simon (one of the staff members) stood out for being exceptionally helpful and cordial. The tents were clean, comfortable, and had a reliable electricity supply.
Areas for Improvement: Camp Management & Facilities
Unfortunately, the Enchoro Wildlife Camp management falls well short of the excellence provided by the field staff and Easy Budget Safaris—representing a noticeable decline from my previous experience here back in 2016.
We encountered functional issues in both our toilet and shower facilities. While management did relocate us to a new tent after we complained, it raises serious concern about what would have happened had the camp been fully booked with no vacant tents available.
Furthermore, the WiFi connectivity was abysmal. On our first day, there was no connection at all, with staff promising it would be fixed by the next day. On day two, we finally received a signal, but it was far too weak to send even basic text messages. By day three, despite sitting alone in the dining lounge trying to get a stable connection, it failed entirely—even getting stuck while trying to load pictures to send back to family.
Final Verdict
I would highly recommend Easy Budget Safaris and guide Charles to anyone planning a trip to the Mara. However, I would not recommend Enchoro Wildlife Camp solely due to its weak management and poor infrastructure/WiFi.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 134
  • 4 star 14
  • 3 star 2
  • 2 star 0
  • 1 star 3
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  • All corporate and/or tour info is provided by Eta Adventure Safaris, not SafariBookings